About Us
Frequently asked questions about care provision
1. Who are Healthcare Homes?
Healthcare Homes are a leading provider of care for the elderly and for people with physical disabilities across East Anglia. We provide 23 residential or nursing homes as well as a number of day centres. We also care for many people in their own homes through 'Manorcourt Homecare'.
2. Who pays for care?
All our care managers will be happy to answer your questions about how care can be paid for. Please see our list of locations for contact details.
We do understand that this is one of the most daunting questions, particularly if the person requiring care has assets such as property or if they are receiving benefits. However, there are many different solutions and, for many people, payment is shared by Social Services and private means. Please visit the Care Aware website (www.careaware.co.uk) for further information.
3. How many possessions can you take with you into a home?
When a person has to leave their home, where they have lived for many years, they will inevitably have many personal possessions they wish to bring with them. All rooms in our care homes are already furnished but, whilst we cannot accommodate large pieces of furniture, we actively encourage people to bring mementoes that are important to them, such as personal treasures, photos and smaller furniture or ornaments. Each care home manager will be happy to discuss individual requirements before the moving date.
4. What is the difference between a residential home and a nursing home?
People living in our homes receive the benefit of staff being on-hand 24 hours a day, 7 days a week. In our residential homes, people are more independent usually needing less intensive care. Those living in our nursing homes require ongoing supervision in an environment where their nursing needs are fully met. All nursing care staff are professionally qualified in their individual areas of expertise.
5. What happens if you are in a residential home and need nursing support?
Each individual has their own package of care and support provided. If a health issue arises, it may be possible for us to continue to care for them in their residential home with the support of the district nursing services but every case will be assessed individually.
6. How much help is provided with our Homecare services?
Manorcourt Homecare provides homecare for people wanting to stay in their own homes for as long as possible. They can have as much or as little support, as often as they like. Our trained care staff can provide assistance in areas such as personal care, domestic tasks or transport.
7. Do you have to be a resident to visit a day centre?
We welcome individuals who are not resident in our homes or receiving Homecare to attend our day centres. Healthcare Homes has day centres in – Cambridgeshire at Home Close (Fulbourn), Home Meadow (Toft) and at The Hillings (Eaton Socon) plus two in Norfolk – the Manorcourt Day Centre (Griston near Thetford) run by our Homecare division , and at Meadow House (Swaffham) where we provide special programmes for people with physical disabilities. Please contact each individual centre/home for further information about the scope of our work and the activities on offer.
8. Can we visit a home to find out more?
Healthcare Homes welcomes pre-arranged visits and actively encourages people to spend a day with us to find out how we operate and to experience the friendly atmosphere in our homes. Our ethos is centred around helping people themselves, or their loved ones, make the important decisions about care.
9. How freely can I visit someone in their residential or nursing home?
We have unrestricted visiting hours and welcome visitors who wish to see their friends and relatives. In some circumstances, such as at mealtimes, it may be advisable to check in advance. In many cases, visitors are invited to enjoy a meal with their relatives.
10. Do you cater for special dietary needs
We cater for everyone and have a team of excellent chefs throughout our homes who provide a varied and healthy menu choice for our residents. We also have a number of dining rooms in our homes but residents are welcome to enjoy their meals in their own rooms, if they prefer. Our chefs receive training in nutritional risk assessment and understand about nutritional requirements for older people.