Caister care home praised by industry inspector

15th July 2019

A care home in Caister-on-Sea has been rated as ‘good’ by the Care Quality Commission (CQC), following an inspection into the quality of service it provides.  Claremont House and Lodge, which is part of the Healthcare Homes Group and located near Great Yarmouth, was inspected in June and has since received this positive grading.

Inspectors visited Claremont House in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. The home received ‘good’ ratings in all five areas.
The home provides nursing care for up to 52 people, many of whom live with dementia, and the home’s ‘lodge’ provides specialist dementia care for those living with the condition.

Those working at the home strive to create a happy and positive place for people living there and inspectors were full of praise for the culture that has been created.  They said “There was a caring, friendly, and relaxed atmosphere in the home. Throughout our visit we observed staff chatting and laughing with people. It was clear that staff knew people well and had positive relationships with each other.” In addition, a healthcare professional told inspectors “I think they love their patients, their ethos is so good.”

The home was the winner of the ‘Dignity and Respect’ category of the Norfolk Care Awards last year, and inspectors noted the focus on supporting people to retain their independence whilst receiving residential care.  Manager Christine Morgan is a leader in dementia care, and has created activities for people to take part in at the home, allowing them to carry out hobbies or jobs they enjoyed in the past. For example people can carry out woodwork or ‘go to the pub’ at a bar created in one of the rooms.

Through Christine’s work, the home has supported efforts to make Great Yarmouth a ‘dementia friendly’ town, by hosting dementia groups and events and encouraging businesses to become dementia friendly. 

The free dementia groups aim to help those with dementia or people who act as carers, providing them with a supportive, friendly, safe space to come together to socialise and hear advice and information. The fortnightly event starts on Tuesday 16th July from 3pm-5pm. For those unable to make that time, the manager is happy to take calls at any time or for people to visit the home when they are able for one-to-one support.

Manager of Claremont House and Lodge, Christine Morgan said, “I am extremely proud of our home and of everyone that delivers such wonderful care here every day.  To receive such positive feedback from inspectors, but also from residents and their relatives, is so important to us and shows that we are providing care that is right for the people who live here.

“We work very hard to raise awareness and understanding of dementia, which affects so many people, and I hope that through our free events and community initiatives we can help more people to understand the condition and how they can support their loved ones.”

The full inspection report can be viewed at www.cqc.org.uk. Claremont House is based on Yarmouth Road in Caister-on Sea. For more information on the range of residential services available, call  01493 377041 orvisit www.healthcarehomes.co.uk.

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