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The Malthouse strikes platinum for quality care

3rd October 2019

The Malthouse care home in Gillingham, Dorset has been recognised with a major national award – for the third time.  It has progressed from ‘Beacon’ status to ‘Platinum’ status of the National Gold Standards Framework (GSF) in recognition of the high quality of end-of-life care it provides to its residents.

The home, which is part of the Healthcare Homes group, is among 40 homes from across England to have repeated its success in winning the Quality Hallmark Award from the National Gold Standards Framework (GSF) Centre; the UK’s largest provider of training in end of life care.

Staff from the home received the award from Liz Jones, Policy Director of National Care Forum, at a special ceremony in London on Friday 27th September.

By satisfying the team of expert assessors who visited the home that they were meeting the necessary 20 quality standards, ranging from leadership and support to dignity and respect, The Malthouse has proved that it has embedded all the elements necessary for good care for all of its residents right up until the end of their lives. Homes that demonstrate their credentials for the second, third or fourth time are recognised with a Platinum award.

Home Manager Claire Stredwick said, “We are really overwhelmed to receive this award, which is so well respected within our industry, and such an important reflection of the importance we place on our quality of care.  To go from Beacon status to Platinum is an incredible achievement that everyone should be very proud of.

“This level of care and associated recognition is only possible with the combined efforts of everyone involved in caring for our residents.  Each team member is committed to the standards outlined within the framework and on delivering care based on dignity and respect.

“I would like to thank my entire team for their continuous hard work and professionalism.  We will work hard to further build on this and to ensure the Malthouse remains a centre of excellence for quality care.”

GSF Quality Hallmark Awards are presented to homes that demonstrate real improvement in the quality of care they provide. Many halve the number of their residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS.

Everyone in the home, ranging from Team Leaders to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences.

Staff talk to the residents about their end of life care, giving them the opportunity to decide where and how they would like to be cared for. This has helped the residents and their families feel secure that they will be comfortable, and their preferences considered at all times.

Professor Keri Thomas, GSF Founder and National Clinical Director, said: “The aim of the Gold Standards Framework is to help care homes ensure they are delivering quality care for all of their residents not just today but for tomorrow and the next day.

“The Malthousehas proved that its commitment to providing personalised, compassionate care is long term and should be congratulated for its efforts. Its residents can feel reassured that staff are dedicated to delivering a high standard of coordinated care, in line with their wishes right up until the end of their life.”

The Malthouse is based on Bay Road in Gillingham and provides residential care for up to 34 people.  For more information on the services provided at the home, call 01747 822667.

Home Manager Claire Stredwick and Deputy Manager Lisa Brown