Here at Healthcare Homes Group, we are a recognised provider of care in residential and nursing home settings, in addition to delivering domiciliary homecare, across the East and South of England.

Launched in 2005, our objectives have always been to create environments where people receive the highest standards of care; where dignity is respected; where talents and interests are encouraged; and where life is lived to its fullest potential.

Providing the highest quality residential and nursing care to residents in 37 homes, we take great pride in providing tailored care and support to meet the individual needs of each and every person, in a friendly, warm, welcoming and supportive atmosphere.

Our residential and nursing homes are located in Suffolk, Norfolk, Bedfordshire, Cambridgeshire, Dorset, Kent, Avon, Hertfordshire, Oxfordshire, Middlesex, Berkshire and East Sussex and include specialist teams who care for the elderly, people living with dementia or physical disabilities.

Respite and day care services are available in all of our homes, for people looking for temporary support.

We also provide care to people in their own homes from our 16 homecare locations, under our Manorcourt Homecare brand.  This includes support with daily routines, medication, errands, hospital-to-home support, personal care, through to 24-hour live-in care.

Regularly recognised in industry awards, and voted in the Top 20 of care home and homecare providers in the UK, our services are founded on the ethos of delivering the very best person-centred care possible, creating home-from-home comfortable and safe environments, by a dedicated team.

Caring really is at the heart of everything we do.

 

We also provide a wide range of care to people in their own homes from our sixteen homecare locations, under our Manorcourt Homecare brand. This includes support with daily routines, medication, errands, personal care through to 24-hour live-in care.

Executive Team

The Healthcare Homes central office is based in Colchester, Essex.

Here, the senior management team is responsible for the overall management of the group and strict adherence to care guidelines and governance.

Supported by an administration team, the management team oversees a range of business functions including HR, training, health and safety, marketing and finance.

Gordon Cochrane Chief Executive Officer

Gordon joined Healthcare Homes in October 2016 as Commercial Director and was appointed to CEO in April 2017.  Gordon has overall responsibility for the group, including Finance, Business Development, HR, Quality, Clinical Governance and Operations.

Gordon, who is a chartered accountant by profession, initially started in the health and social care sector in 2001 as Financial Director for a national care operator, having previously worked with Ernst & Young.  He has a proven track record in delivering sustained growth and is focused on supporting Healthcare Homes’ founders in integrating both organic and acquisition-based development opportunities into the existing portfolio.

Mathew King Group Finance Director

Mathew has worked with Healthcare Homes since 2008. Before joining, he worked as a Chartered Accountant, carrying out audit work on the organisation whilst working for another company. He specialised in large corporate organisations and gained exposure to a number of complex business cases. Mathew was later approached by Healthcare Homes to join their finance division.

Previously Group Financial Controller, Matt manages a finance team of 15 people across the group.  Matt became a member of the Healthcare Homes Group Holdings board in October 2017.

Helen Gidlow Chief Operating Officer

Helen joined the team in the newly formed role of Group Chief Operating Officer in May 2017.  Helen, who is a qualified registered nurse, has many years operational experience in the industry most recently having responsibility for a division of 65 homes with Barchester Healthcare.  Helen delivers strategic operational and quality assurance support to the group, as it continues on its journey of development and growth.

Maggie McDow Director of Clinical Governance

Maggie is a qualified registered nurse who started her career at the Freeman Hospital, before an established career in the healthcare industry.

Following her initial role of staff nurse, Maggie moved into midwifery before spending some time overseas in the field of paediatrics.  Her first directorship came in 1988 as Director of Quality Assurance & Utilisation Management. Maggie returned to the UK in 1993 and for the next 15 years continued her career in quality and clinical governance for a national provider of private hospitals. Maggie spent some time working in a senior role for the NHS before spending 4 years as a Director of Quality & Assurance for a national leading independent provider of health services. Maggie continued her career as a consultant providing regulatory compliance consultancy to large private healthcare providers.

Maggie joined Healthcare Homes Group in November 2016 and provides strategic leadership and expertise in all matters of governance. Maggie is focused on developing, implementing and maintaining clinical governance policy and procedures across the group.

Janice King Operations Director (Homecare)

Janice began her career in the social care sector in 1992 in a residential care home setting. Following a demand at the time to provide care to people in their own homes, Janice embarked on setting up a homecare service and Manorcourt Homecare began in 1999.

Janice was critical in the growth of the company, from its first few clients to an established homecare provider now with approximately 1800 clients. Janice has been instrumental in Manorcourt Homecare having a reputation for delivering specialist care and support services from its 16 branch locations in East Anglia and Greater London.

Janice is a motivational leader and a role model, sharing her expertise in all matters of homecare. She is passionate about providing person centred care and support services to people in their own homes. Janice is focused and committed to ensure every customer receives a first class service.

Sam Dixon HR Director

Sam initially started in the health and social care sector in 2000, having spent the previous 12 years working for Royal Mail. Sam’s career in the sector began when she joined a not for profit housing and care provider. During this time she gained her Post Graduate Diploma in Human Resource Management and continues to be a member of the Chartered Institute of Personnel and Development. In 2009 Sam moved into the private sector working for a national care provider before moving to the Healthcare Homes Group in September 2015 as Head of HR. An internal promotion for Sam saw her assume the role of HR Director in October 2016.

Sam is a proven leader with significant experience of leading and delivering complex people projects. Sam leads the HR department in providing a high-quality service across the full functional range of responsibilities and provides strategic HR leadership and expertise.

Meet The Team

More than 2,300 staff manage our 37 homes, providing 24 hour a day, 7 day per week care to up to 1,800 residents.

Dedicated roles are in place throughout the group to ensure that every need is catered for, with every home run by a trained and qualified home manager.

Each home benefits from care providers, domestic assistants, activities teams, catering teams and specialists providing everything the homes require. In homes offering nursing care, qualified practitioners provide the medical support our residents need to keep them happy and healthy in their home setting.

Alongside this, through our homecare provision Manorcourt Homecare, our team of community care assistants visit clients at home providing a range of personal care services to enable them to stay in their own homes for as long as possible.

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Volunteering

Our Volunteers

We are proud and privileged to be supported by many volunteers who give up their time to support staff and residents at our homes.

These are people that wish to give something back to their community and give up some of their own time each week to spend time with residents or to support staff in their work.

Activities support

Our activities team work extremely hard to facilitate a wide range of activities and entertainment for our residents every week. A number of volunteers help out with these, by accompanying groups on outings or by giving talks or demonstrations to residents.

Buddy Groups

At Olive House in Norfolk, the first ever Buddy Group is in place at the home. This group of volunteers, from all walks of life, spends time with residents who are not able to leave their room due to mobility issues or other challenges.

They spend time with the residents, chatting with them and using personalised boxes full of items linked to topics of interest for that person, to help them engage in interesting conversations.

Drivers

We have volunteers who are able to support our homes by taking residents out for day trips or simply to run errands. They are able to drive our mini buses and are delighted to support residents and staff with outings.

Care and companionship

Many volunteers simply spend time chatting and socialising with residents and helping out with refreshments throughout the day. This can have such a big impact on residents who thoroughly enjoy a cup of tea and a conversation with a new friend.

If you’re interested in volunteering at any of our homes, please contact the home manager for details of how you can help.

Training Opportunities

Training is an essential part of any career within the care industry, and we pride ourselves on offering a comprehensive package of learning for anyone entering a care career with us.

This is part of our absolute commitment to providing the very best care to our clients, as well as supporting our staff to be confident and knowledgeable within their chosen role.

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Governance

Service Development

At Healthcare Homes, quality of care is at the forefront of everything we do.  We take pride in ensuring our staff are caring, motivated and receive continuous training and development. All of our residential facilities and our domiciliary care branches have been rated good or excellent by the Care Quality Commission (CQC) inspection ratings, before this rating model was abolished.

Performance Management

We have rigorous performance management and monitoring in place to assess existing services and to identify ways in which our services can be further developed and enhanced.  Our robust clinical governance, finance and IT structures ensure that our operations standards are consistent and well placed to scale as the group continues to expand.

Investors in People

Healthcare Homes works to the Investors in People framework, which is the UK’s leading people management standard. It specialises in transforming business performance through people and over a third of the UK’s workforce uses Investors in People today.

Care Pathways

We are continually evolving the range of services we provide in order to meet the future needs of both residents and purchasers. Our clinical expertise, range of services, residential facilities and care in the community are designed to provide continuing, appropriate care pathways that aim to prevent the need for hospital admissions, or enable early discharges from acute settings.

Our care teams are also trained in providing sensitive palliative care, following the highly regarded Liverpool Care Pathway guidelines.

Gold Standard Framework

The Gold Standards Framework Care Homes (GSFCH) is a three stage quality assurance programme that enables care homes to provide quality care for all residents nearing the end of life. By implementing improved coordination and better organisation, the Gold Standard Framework helps us deliver better resident outcomes in line with their needs and preferences.

Quality Assurance

We are regularly commended by inspectors for the high standards of quality assurance systems and processes that we have in place across the business and in each and every one of our homes. From health and safety compliance, fire safety compliance, food hygiene monitoring and controls, through to rigorous staff training and monitoring. Our Annual Quality Assurance survey is also designed to monitor performance and service levels and obtains feedback from all stakeholders, including residents, next-of-kin and staff.

Top 20 CareHome.co.uk

As a group, we are delighted to be ranked within the Top 20 of UK care home providers by independent review website carehome.co.uk.  The ranking is based on impartial feedback from care home residents and their relatives, and highlights the most recommended care home groups in the UK based on the overall scores from each review.