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Avon Lodge

Bristol

Francis De Villa Home Manager - Avon Lodge

Please detail any relevant education/training

I completed my degree in Bachelor of Science in Nursing in the Philippines in 1999 and became a Registered Nurse in the UK in 2005.

Year started working at Healthcare Homes

I joined Healthcare Homes in June 2020.

Why did you decide to work at Healthcare Home?

I’d like to accept challenges and I know HCH will support me to grow professionally and be the best person/manager I could be.

What role did you carry out before you came to Healthcare Homes?

I was working as deputy manager for 13 years in a care home who has outstanding CQC report and I worked as a registered manager for almost 2 years.

What do you think a person needs to do to be good in your role?

I think a person needs to do to be good in my role is to be people’s person, a person that listens and responds to the needs of the people around him. Be 100 % committed to the home and be a genuine person.

What’s your favourite part of your working day and why?

To be able to help people to the best of my ability and maintain my working relationship with them. To be able to promote and maintain a high standard of person-centred care to the people we are looking after. To see residents enjoying the day with a smile on their faces.

What’s been your biggest professional challenge in your current role, or in your career to date?

COVID 19 impact to the healthcare industry is one of my biggest professional challenge to date. I need to ensure that the home is safe and able to follow strict Infection Prevention and Control whilst making the home as homely as possible to the residents and staff.

What has been your biggest career highlight to date?

To be part of a team that achieved an OUTSTANDING CQC report and achieved level 1 Kitemark in Dementia Care Matters. The team was solid that we didn’t use agency staff for more than 10 years.

What qualities do you think make a good home manager?

Being a genuine caring person that builds a culture of trust not only within the home or company but also with the multi-disciplinary team.

Being positive, kind and firm – regardless of the situation I always see the good things in people and able to empower them.

What are your interests outside of work/how do you unwind?

I do play basketball, lawn tennis and table tennis. I have an interest in politics, current events and I do like trainers.

I do unwind just being with friends and my family.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy my daily meeting with staff as it gives me the opportunity to communicate with them and discuss our priorities.

I also enjoy talking to care staff and encourage them to give their ideas to improve the resident’s care and their environment.

Seeing the residents being part of the activities of daily living in the home, occupied and showing signs of WELLBEING.

Margarita Valevska Deputy Manager - Avon Lodge

Why did you decide to work at Healthcare Home?

Healthcare Homes came across to me as a very good organisation. It’s a privilege to work for the company.

What role did you carry out before you came to Healthcare Homes?

I am a registered Nurse with a background in hospitals and care homes.

What do you think a person needs to do to be good in your role?

To be passionate and to have skills and knowledge. Healthcare Homes is a very rewarding career.

What’s your favourite part of your working day and why?

Seeing the difference we make to the older generation with dementia and making them happy.

What’s been your biggest professional challenge in your current role, or in your career to date?

To attract and recruit the right people and develop existing staff in a new role.

What has been your biggest career highlight to date?

Working towards NVQ Level 5 qualification.

What qualities do you think make you stand out?

I believe we have to do things differently, innovate, if not working to try something else instead.

What are your interests outside of work/how do you unwind?

Spending time with my family.

What do you enjoy/are you looking forward to the most about working at this care home?

I am looking forward to working with residents, staff and the community to deliver outstanding care.

Rachael Watkins Administrator - Avon Lodge

Why did you decide to work at Healthcare Homes?

To work in a dementia care home with a mentor who encouraged me to work in care

What role did you carry out before you came to Healthcare Homes?

Health Care Assistant in a nursing home. A PA to a local housing manager

What do you think a person needs to do to be good in your role?

Have the ability to multi-task and of course keep a smile on your face at all times

What’s your favourite part of your working day and why?

The afternoon, when all the staff are in, the residents are settled and enjoying the activities and are content

What’s been your biggest professional challenge in your current role, or in your career to date?

Transition – from being a stay at home Mum to getting a new identity back – working in a busy office and caring for all our lovely residents

What has been your biggest career highlight to date?

From working in a nursery school after having children to getting back to where I belong and am happy in an office environment

What qualities do you think make you stand out?

The ability to listen, be people orientated as well as having to wear a business hat at the same time

What are your interests outside of work/how do you unwind?

Relax at home, walks in the fresh air, watching films and looking after my dog, cat and rabbit

What do you enjoy/you looking forward to most about working at this care home?

Meeting new people from all walks of life, with life stories to tell and learn from. Being rewarded with their smiles, to be part of ‘our home’.

Craig Johnson Maintenance - Avon Lodge

Please detail any relevant education/training

Educated at the University of Life.

Year started working at Healthcare Homes

August 2020.

Why did you decide to work at Healthcare Home?

I needed a new challenge in life.

What role did you carry out before you came to Healthcare Homes?

I was working for Airbus building and fitting interiors to aircraft before COVID took over and put me out of work.

What do you think a person needs to do to be good in your role?

A person needs to be a quick and positive thinker, and be able to think outside the box.

What’s your favourite part of your working day and why?

All day is my favourite, you never know when the next challenge will arrive.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest personal challenge was managing a team of people to build a helicopter from military format to VIP standard.

What has been your biggest career highlight to date?

Seeing the helicopter take its maiden flight before being delivered to its new owner.

What qualities do you think make a good home manager?

A person who communicates with his/her staff and residents in a confident and friendly manner.

What are your interests outside of work/how do you unwind?

I ride motorcycles, I enjoy walking my dog and I like an occasional beer.

What do you enjoy/are you looking forward to the most about working at this care home?

I look forward to the challenges that come forth every day.

Paul Britton Head chef - Avon Lodge

Why did you decide to work at Healthcare Homes?

A fresh challenge

What role did you carry out before you came to Healthcare Homes?

Head chef for Four Seasons Healthcare

What do you think a person needs to do to be good in your role?

Dedication, hard work and man-management skills

What’s your favourite part of your working day and why?

Getting feedback from the residents and being able to do food activities with them

What’s been your biggest professional challenge in your current role, or in your career to date?

Managing the opening of the kitchen at Avon Lodge from scratch

What has been your biggest career highlight to date?

Maintaining 5 stars for food and safety for nearly 10 years. Being able to do a job I love

What qualities do you think make you stand out?

Communication, man-management and listening to others

What are your interests outside of work/how do you unwind?

Cooking, reading and being a Father

What do you enjoy/you looking forward to most about working at this care home?

Being able to improve our residents’ quality of life

Oaktree

Yate, Bristol

Subi Shaji Deputy Manager - Oaktree

Please detail any relevant education/training

Diploma in Nursing and Midwifery Nurse / Chap Mentor

Year started working at Healthcare Homes

March 2020 when Oaktree was taken over.

Started at Oaktree from July 2004.

Why did you decide to work at Healthcare Home?

Local to where I live, Oaktree is my second home.

What role did you carry out before you came to Healthcare Homes?

Senior Staff Nurse – ICU

Registered Nurse UK 2004 Unit Manager 2015, Deputy Manager 2017.

What do you think a person needs to do to be good in your role?

Very passionate, approach work in very positive attitude, committed, good listener, lead by example and good working relationship with all teams.

To me, Deputy is the mediator between the Home Manager and the team.

What’s your favourite part of your working day and why?

Talking to my residents and seeing their smile. Seeing happy staff, supporting and assisting the staff to achieve the best for the residents and home.

What’s been your biggest professional challenge in your current role, or in your career to date?

Of course, the pandemic COVID19 generally is the challenge by staff. To keep everybody happy also to accommodate everyone’s request is a big task.

What has been your biggest career highlight to date?

Achieving Nurse of the year award by FSHC in 2016 for the region. Nominated for Deputy Manager in 2019 for the region.

What qualities do you think make a good home manager?

Good listener approach, accessible to everyone, leading by example. Sharing required information, knowledge with the team not be judgemental.

What are your interests outside of work/how do you unwind?

Spending time with family, cooking, watching movies.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with residents, supporting staff and HM.

To achieve a good CQC report.

Making a difference in residents lives.

Good reputation for the home in the community.

Bailey Thompson Unit Manager (Residential Dementia) - Oaktree

Please detail any relevant education/training

Nvq3, Nvq5 First Aid, Manual Handler Trainer and CHAP Program.

Year started working at Healthcare Homes

2020

Why did you decide to work at Healthcare Home?

Oaktree was bought by Healthcare Homes

What role did you carry out before you came to Healthcare Homes?

Unit Manager, CHAP, Senior Care Assistant, Care Assistant

What do you think a person needs to do to be good in your role?

I think being passionate and understanding, Good at encouraging and supporting individuals, clarity on decision making

What’s your favourite part of your working day and why?

Spending time with residents whether it’s assisting or supporting them, having 1-1 time listening to their concerns and giving them assurance and having the nice hugs and smiles. I enjoy my role thoroughly.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working hard to enhance the work standards during an embargo and institutional safeguarding.

What has been your biggest career highlight to date?

Winning The National Award for CHAP Program at Four Seasons Health Care Awards.

What qualities do you think make a good home manager?

A good decisive person, with a passion to enhance staff work ethics. An approachable person and a good listener.

What are your interests outside of work/how do you unwind?

Meeting friends for a walk, football and gym workouts. Listening to Music.

What do you enjoy/are you looking forward to the most about working at this care home?

I have a great passion for Oaktree, I have stayed through the good and bad and I am thoroughly enjoying watching Oaktree develop.

Tracy O'Neil Unit Manager (Nursing Dementia) - Oaktree

Please detail any relevant education/training

Registered Nurse R.N.M.H

NVQ4 Registered Manager

Year started working at Healthcare Homes

2020

Why did you decide to work at Healthcare Home?

Transferred from Four Season’s Health Care as a home.

What role did you carry out before you came to Healthcare Homes?

Unit Manager and RMN.

What do you think a person needs to do to be good in your role?

To get to know staff residents well so that you instinctively know when something is wrong. To listen to staff opinions and make as many decisions as possible as a team.

To be a strong leader, willing to help out on the floor, working alongside members of the team.

What’s your favourite part of your working day and why?

Apart from home time, it has to be mid-afternoon when there is time for me to sit and chat with the residents so that we can get to know each other.

What’s been your biggest professional challenge in your current role, or in your career to date?

Trying to keep staff residents safe from COVID19 and having to contact too many families who haven’t seen their loved ones for weeks to tell them they reaching the end of their lives.

What has been your biggest career highlight to date?

Winning City and Guild Medal of Honour for high standard of work.

What qualities do you think make a good home manager?

Understanding and supportive. Knowledge of the staff and how each team or department runs. Involving staff in decisions when possible and actually listening to staff opinions. Treating staff fairly and equally.

What are your interests outside of work/how do you unwind?

Grandchildren taking them out for trips and holidays. Horse-riding, playing badminton and reading.

What do you enjoy/are you looking forward to the most about working at this care home?

I love my current team and residents.