Home Close

Fulbourn, Cambridgeshire

Allison Graveston Business Administrator - Home Close

Why did you decide to work at Healthcare Homes?

Career progression – change from public to private sector

What role did you carry out before you came to Healthcare Homes?

Care Co-ordinator for Trauma and Orthopaedics at West Suffolk Hospital

What do you think a person needs to do to be good in your role?

Be organised, have empathy, excellent communication and people skills. Be patient and have a good sense of humour.

What’s your favourite part of your working day and why?

Making a positive difference in someone’s day

What’s been your biggest professional challenge in your current role, or in your career to date?

Bed Manager at West Suffolk Hospital – managing patient flow from A & E to discharge

What has been your biggest career highlight to date?

I was awarded a ‘shining light’ by the NHS for going above and beyond

What qualities do you think make you stand out?

Approachable, empathetic, understanding yet professional with a passion for care

What are your interests outside of work/how do you unwind?

Spending time with my son, friends and family. I am heavily involved with the running of my local men’s senior rugby team and on the events committee for my local community

What do you enjoy/you looking forward to most about working at this care home?

The people

Tracey Carter Activities Co-ordinator - Home Close

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

A friend recommended the position to me

What role did you carry out before you came to Healthcare Homes?

Dental nurse

What do you think a person needs to do to be good in your role?

Patience, flexibility, a good sense of humour and be organised

What’s your favourite part of your working day and why?

All of it!

What’s been your biggest professional challenge in your current role, or in your career to date?

Organising the summer fayre as this was my first public event which although challenging, I enjoyed very much.

What has been your biggest career highlight to date?

Being given this position.

What do you enjoy/are you looking forward to the most about working at this care home?

Socialising with friends and family.  I am involved in the local rugby club, music and music concerts.

Christmas!

Roberto Mihai Maintenance - Home Close

Year started working at Healthcare Homes

2010

What role did you carry out before you came to Healthcare Homes

Healthcare Assistant

What do you think a person needs to do to be good in your role?

Organised, being able to prioritise work load and fast

What’s your favourite part of your working day and why?

All of my day – I start really early and I help all teams from nursing to housekeeping

What’s been your biggest professional challenge in your current role, or in your career to date?

Trying to manage the workload in a very busy home.  Dealing with emergencies.

What qualities do you think make a good home manager?

Ability to solve problems, able to use own initiative, team player

What do you enjoy/are you looking forward to the most about working at this care home?

Gym, cycling, spending time with my family and friends

Staff and residents – making them happy when I’m able to do things for them

Maureen Dell Activities Co-ordinator - Home Close

Please detail any relevant education/training

I have qualified in ‘Provision of Activities in a Care Setting’ NCFE Level 2.

Year started working at Healthcare Homes

2002.

Why did you decide to work at Healthcare Home?

I applied to work in this role at Home Close because I wanted to make a difference in the daily lives of the residents.

What role did you carry out before you came to Healthcare Homes?

Before I came to work for Healthcare Homes, I was a carer to my Mother and looked after other elderly relatives.

What do you think a person needs to do to be good in your role?

The most important qualities, as I see it, are to be a ‘people person’, to be a good listener, to be able to empathise and to appreciate everyone as an individual.

What’s your favourite part of your working day and why?

I get the greatest pleasure and satisfaction from seeing residents enjoying themselves, and knowing that my hard work has helped them to feel a bit better.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest challenge of the role is in trying to reach, and include in a real way, everyone in a large home.

What has been your biggest career highlight to date?

A great highlight was being involved with residents and local children in the making of an intergenerational educational film about wartime memories.

What qualities do you think make a good home manager?

A good home manager needs to be fair, approachable and appreciative.

What do you enjoy/are you looking forward to the most about working at this care home?

Outside of work, I most value and enjoy spending time with my family. I also enjoy music, animals and poetry.

I love getting to know the many wonderful residents and learning of their interesting lives. I enjoy engaging with them in a range of activities and seeing their pleasure, helping them to improve their quality of life.

Vanessa Ripley Head Housekeeper - Home Close

What role did you carry out before you came to Healthcare Homes?

Housewife and Mother – part time jobs at local school

What do you think a person needs to do to be good in your role?

To be thorough and have an eye for detail. Be patient even in difficult times

What’s your favourite part of your working day and why?

When jobs have been completed well

What has been your biggest career highlight to date?

Completing my NVQ’s in care and housekeeping

What qualities do you think make you stand out?

Someone who listens

What are your interests outside of work/how do you unwind?

Walking, spending time with my family and caravanning

What do you enjoy/you looking forward to most about working at this care home?

The friendly atmosphere; like one big family. Meeting new residents and their families

Home Meadow

Toft, Cambridgeshire

Julie Bywater Cook - Home Meadow

What do you think a person needs to do to be good in your role?

Being happy and content in your job helps to get it right

What’s your favourite part of your working day and why?

I enjoy all my working day

What’s been your biggest professional challenge in your current role, or in your career to date?

Making sure that everyone is happy

What has been your biggest career highlight to date?

Most days are a highlight

What qualities do you think make you stand out?

An individual who cares about everyone. Someone who is firm but fair

What are your interests outside of work/how do you unwind?

Spending time with my loved ones

What do you enjoy/you looking forward to most about working at this care home?

Seeing the residents happy

Park House

Peterborough, Cambridgeshire

Mungwaluku Mupatu Home Manager - Park House

Please detail any relevant education/training

I’m a Registered Nurse and qualified mentor.

Year started working at Healthcare Homes

February 2019

Why did you decide to work at Healthcare Home?

Healthcare Homes stand for Respect, Compassion and Commitment. This definitely motivated me to work for Healthcare Homes because all of the above values are vital to delivering a high standard of care.

What role did you carry out before you came to Healthcare Homes?

I worked as a Care Home Manager for one of the biggest private care home providers in the UK.

What do you think a person needs to do to be good in your role?

You need to understand the care needs of the residents who live in the home and have ongoing engagement (The job cannot be carried out effectively if you do not understand the needs and expectations of the people under your care). You need to be committed, hardworking and passionate about the job.

What’s your favourite part of your working day and why?

Coming in the morning meeting and greeting the residents because you get to hear so many stories and learn something new every day.

What’s been your biggest professional challenge in your current role, or in your career to date?

Every day is different and brings a different challenge. As a nurse manager it is difficult to point out a single moment that has presented the biggest challenge to me. It is fair to say that the biggest challenge is learning every time you come across a new scenario and ensuring that this becomes embedded in the home‘s practice moving forward.

What has been your biggest career highlight to date?

Being a home manager of a home with a reputation for delivering a very high standard of care and community engagement.

What qualities do you think make a good home manager?

I think a good home manager should be a good listener, approachable and be able to communicate effectively and motivate their team to work to the best of their abilities.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family.

To work with the rest of the team to provide quality person-centred care to people who live at Park House.

Cristina Ciardulli Deputy Manager - Park House

Please detail any relevant education/training

Leadership Course

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

For the warm welcome and support from my colleagues.

What role did you carry out before you came to Healthcare Homes?

I was deputy manager for the isolation ward and infection control specialist.

What do you think a person needs to do to be good in your role?

Patience and passion.

What’s your favourite part of your working day and why?

When I spend time with residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

Every day for me there is a challenge and a lesson learnt.

What qualities do you think make a good home manager?

Listening.

What are your interests outside of work/how do you unwind?

I play volleyball and socialise.

What do you enjoy/are you looking forward to the most about working at this care home?

For Park House to be rated Outstanding Care.

Helen Drake Administrator - Park House

Why did you decide to work at Healthcare Homes?

Park House had a very good reputation in Peterborough, where I was born, and is a beautiful setting right opposite town park.

What role did you carry out before you came to Healthcare Homes?

Administrator for Barchester, before that Larchwood Care. Previous to care homes I was a photojournalist for 21 years.

What do you think a person needs to do to be good in your role?

Multi skilled!

What’s your favourite part of your working day and why?

Lunchtime, I’m always starving haaaa!

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning new computer systems as each company are different. Keeping good staff is also a challenge.

What has been your biggest career highlight to date?

Putting a murderer behind bars – yes !
In my role as a press photographer, my photo was used as a crucial piece of evidence at the Old Bailey to convict Ian Huntley.

What are your interests outside of work/how do you unwind?

Gym classes. Walking, dogs, gardening, holidays.

What do you enjoy/you looking forward to most about working at this care home?

It’s nice to see the residents smile, and having fun with the staff

Sandra Hulkes Activities Co-ordinator - Park House

Why did you decide to work at Healthcare Homes?

I saw an opportunity to work with a team to make a difference and improve the well-being of the residents

What role did you carry out before you came to Healthcare Homes?

Ward clerk at Peterborough Hospital

What do you think a person needs to do to be good in your role?

An enthusiastic and positive approach. Be a good communicator. Have a sense of fun. Empathy and understanding. Good listener. Organised.

What’s your favourite part of your working day and why?

Direct contact with our residents either in a group or one to one. Always good to chat, share news or a joke

What’s been your biggest professional challenge in your current role, or in your career to date?

Striving to find new ways to communicate with the residents, all who have individual preferences, interests and requirements

What has been your biggest career highlight to date?

So many highlights, i.e. a group of residents helped make a braided rag rug which is now displayed in Peterborough Museum

What qualities do you think make you stand out?

Approachable and supportive.. A good communicator

What are your interests outside of work/how do you unwind?

Walking, swimming, photography, gardening, socialising, sewing, knitting, craft, reading and music

What do you enjoy/you looking forward to most about working at this care home?

I enjoy the variety of my job, every day is different. I enjoy getting to know our residents and their families

Lottie Hamilton Wrigley Catering Supervisor - Park House

Please detail any relevant education/training 

City and Guilds Catering Diploma

Food Hygiene Level 2

Dietician and Nutritionist Diploma

Year started working at Healthcare Homes

Been at Park House since 2011

Why did you decide to work at Healthcare Home

An opportunity came along to cover for maternity leave. It opened a different catering experience for me in dealing with nutrition for the elderly

What role did you carry out before you came to Healthcare Homes 

Head Chef at The Seven Tuns in Cotswold

What do you think a person needs to do to be good in your role?

To communicate effectively, have patience and be a team leader and team player

What’s your favourite part of your working day and why?

When I have no leftovers, going the extra mile and the residents are satisfied with their choice of meals

What’s been your biggest professional challenge in your current role, or in your career to date?

Cooking for Princess Ann, Zara and their husbands.

At Park House how to deal with special diet requirements and trying to reduce the need for supplements by the residents enjoying their food

What has been your biggest career highlight to date?

Cooking for Princess Ann, Zara and their husbands

Winning Southwest and Wales award for a sustainable fish recipe

What qualities do you think make a good home manager?

Communication, empathy, understanding different people’s needs, working with your team.

What are your interests outside of work/how do you unwind?

Socialising

Gardening

Photography

What do you enjoy/are you looking forward to the most about working at this care home?

Everyone works as a team

Michael Bodden Maintenance - Park House

Please detail any relevant education/training

Plumbing, electrician Installation

Year started working at Healthcare Homes

Nov 2017

Why did you decide to work at Healthcare Home

To be a part of a team making a difference in people’s lives whilst using my skills and capabilities

What role did you carry out before you came to Healthcare Homes 

Retail, electrical installation within motor vehicles

What do you think a person needs to do to be good in your role?

Have a caring, happy attitude, patience and good time management

What’s your favourite part of your working day and why?

Interacting with the residents because you get to understand who they are

What are your interests outside of work/how do you unwind?

Poetry, 3D design

Local Church activities, head of audio visual team at seven –day Adventist Church

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy when my efforts make a change to a resident’s day. It’s why I always try my best because it’s the simplest things that can make the biggest difference for someone else

 

 

The Hillings

St Neots, Cambridgeshire

Tracey Morris Deputy Manager - The Hillings

Why did you decide to work at Healthcare Homes?

I have worked with the elderly since I was 16. I had a few years break when I had my family and then worked with individuals with learning disabilities for 5 years. I worked for Royal Mencap society for 5 years working my way up from support worker to deputy manager.

What do you think a person needs to do to be good in your role?

Being able to run a team effectively, good at problem solving. An individual who will listen to staff but can be assertive when necessary. Be able to make difficult decisions in the absence of the manager but also be able to take instruction from the manager

What’s your favourite part of your working day and why?

When I can go home knowing that I have done a good job and managed to make a difference

What qualities do you think make you stand out?

Honesty, leadership, being part of a team allowing staff to openly bring suggestions to meetings and acting on them if appropriate

What are your interests outside of work/how do you unwind?

Spending time with my family, 3 dogs and cat. I enjoy time with my grandchildren also

What do you enjoy/you looking forward to most about working at this care home?

I enjoy working at The Hillings as we have a fantastic team and I am proid to be part of it. There is laughter and we all tend to support each other

Doris Beak Administrator - The Hillings

What role did you carry out before you came to Healthcare Homes?

I have always worked in admin. I worked with the bursar of a local comprehensive school in Scunthorpe. I also worked in the education centre, reception and post room at the school. I’ve worked with community voluntary services placing volunteers with organisations. I worked in the community adolescent unit for Scunthorpe Social Services assisting a team of managers working with youngsters who had been in care/foster homes to find accommodation and employment. I then had an 11 employment gap whilst bringing up my daughter and before moving to St Neots.

What do you think a person needs to do to be good in your role?

Patience and stamina. The ability to multi-task and have a happy, outgoing personality. You need to be a people person as this role is front of house and reception based.

What qualities do you think make you stand out?

An individual with empathy, is caring and happy in their job. Someone who is approachable.

What are your interests outside of work/how do you unwind?

Spending time with my family, listening to music, watching cycling and sitting in the sunshine with a good book listening to the birds sing.

What do you enjoy/you looking forward to most about working at this care home?

Listening to our residents’ life stories or seeing a smile from someone you have helped make their day better

Natalie Reader Activities Co-ordinator - The Hillings

What role did you carry out before you came to Healthcare Homes?

I worked in the community doing domiciliary care work

What do you think a person needs to do to be good in your role?

Caring, compassionate, patient, a good listener, active and cheerful

What’s your favourite part of your working day and why?

When I go around the home to say good morning to all of our residents and ask them if they would like to take part in any of the activities

What has been your biggest career highlight to date?

Bringing a smile to residents’ faces and seeing them enjoy themselves taking part in an activity I have created for them

What qualities do you think make you stand out?

Honesty, understanding, supportive of staff and good leadership skills

What are your interests outside of work/how do you unwind?

Reading, sowing, baking, arts & crafts and walks

What do you enjoy/you looking forward to most about working at this care home?

Chatting with our residents and getting them to try or learn something new

Marion Woodbridge Housekeeper - The Hillings

Why did you decide to work at Healthcare Homes?

My children had got to a perfect age for me to work again

What role did you carry out before you came to Healthcare Homes?

Stay at home Mother and hairdresser

What do you think a person needs to do to be good in your role?

Caring, compassionate, patient and have good organisation skills

What’s your favourite part of your working day and why?

Going home knowing I have done a good job

What’s been your biggest professional challenge in your current role, or in your career to date?

Keeping in budget when ordering supplies

What has been your biggest career highlight to date?

When I became housekeeper (head of department) as I started as a domestic

What qualities do you think make you stand out?

Honesty, understanding, supportive of staff and goof leadership skills

What are your interests outside of work/how do you unwind?

Reading and spending time with my grandchild

What do you enjoy/you looking forward to most about working at this care home?

Chatting with residents whilst I go around the home cleaning