Ashley Court

Poole, Dorset

Gigy Johnson Paingathara Home Manager - Ashley Court

Please detail any relevant education/training

Registered Nurse, Level 5 in Leadership and Management.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

To join a friendly and caring team.

What role did you carry out before you came to Healthcare Homes?

Registered Manager BUPA, The Links Care Home.

What do you think a person needs to do to be good in your role?

To have passion in what we choose to do. To be dedicated and willing to go above and beyond to achieve your target/goal. Ensure safety and well being of my residents by providing quality care.

What’s your favourite part of your working day and why?

Meeting my residents and team. Work with my team. Ensure safety and well being of my residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking Ashley Court from requires improvement to an Outstanding rating.

What has been your biggest career highlight to date?

Manager Award 2018 -BUPA south west, Manager of the Month May 2019 Care Home Professionals. The Links Care Home – When I joined June 2015 CQC rating was requires improvement in four areas and one Good. Took the home to Good in all five KLOES in December 2015. Then achieved Outstanding rating for the home in October 2018. Received Outstanding in Well Lead.

What qualities do you think make a good home manager?

Positive attitude, working as part of the team. A good listener being available.

What are your interests outside of work/how do you unwind?

Enjoying nature. Love music, love spending time with my family. Regularly attend Church services.

What do you enjoy/are you looking forward to the most about working at this care home?

Brilliant team to work with. I love and enjoy my job. My aim is to work with my team and my residents families, friends MDT to turn this lovely place to achieve an Outstanding rating from CQC and CCG/Local authority monitoring team.

Ancy Shaji Deputy Manager - Ashley Court

Why did you decide to work at Healthcare Homes?

A good reputation and I wished to try something different and work in a home environment

What role did you carry out before you came to Healthcare Homes?

Staff nurse in charge of a ward in hospital. I commenced at Ashley Court as clinical lead and RGN

What do you think a person needs to do to be good in your role?

A good listener, good with people, up to date on skills and knowledge within the role, up to date with regulations and changes, supportive, empathetic and understanding

What’s your favourite part of your working day and why?

Seeing the residents and families happy, receiving good feedback about the high standards of care. Going home knowing I have done the best for the home

What’s been your biggest professional challenge in your current role, or in your career to date?

Becoming the deputy manager at Ashley Court, learning new skills to carry out the role

What has been your biggest career highlight to date?

Promotion to deputy manager and achieving a good CQC rating

What qualities do you think make you stand out?

Patience, understanding, a good listener, empathetic and supportive

What are your interests outside of work/how do you unwind?

Colouring, reading, music and spending time with family

What do you enjoy/you looking forward to most about working at this care home?

The happy, friendly environment and the people

Marina Judina Administrative Assistant - Ashley Court

Why did you decide to work at Healthcare Homes?

I decided to work for Healthcare Homes because I wanted to become part of a successful company providing excellent care for residents

What role did you carry out before you came to Healthcare Homes?

Catering supervisor

What do you think a person needs to do to be good in your role?

Excellent customer service skills, attention to detail and organisational skills

What’s your favourite part of your working day and why?

Meeting and greeting visitors and families

What’s been your biggest professional challenge in your current role, or in your career to date?

The greatest challenge I have faced in my career is playing a key role in opening three new restaurants in a fast-growing company. Being part of a successful management team bringing business success and a huge profit in a short period of time.

What has been your biggest career highlight to date?

Changing my career path dramatically from working the catering industry to work in the care sector

What qualities do you think make you stand out?

Communication, confidence, problem solving, attention to detail, delegating effectively and motivating everyone

What are your interests outside of work/how do you unwind?

I love spending time with my son, relaxing on the beach, riding my bike in the forest and going to the cinema

What do you enjoy/you looking forward to most about working at this care home?

I really enjoy working at this home, I am looking forward to progress and growth within the company. Hoping to get an ‘outstanding’ in our next CQC inspection

Alison Hardy Activities Co-ordinator - Ashley Court

Why did you decide to work at Healthcare Homes?

My initial application was for kitchen assistant. Due to my personality, I was assured I would make a successful Health Care Assistant and I took this role.

What role did you carry out before you came to Healthcare Homes?

My working life has mainly been around catering. My mother in law had her own business and we catered for a large well-known boat builders for 7 years

What do you think a person needs to do to be good in your role?

In my role, an abundance of motivation is required and communication is paramount. A bright, bubbly personality also helps and knowing when to showcase it. Anything can happen within a planned activity so the ability to change an activity at the last minute is a must.

What’s your favourite part of your working day and why?

My favourite part of the day is when I am carrying out a meaningful activity whether this be group or one-to-one and seeing smiles on our residents’ faces

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest challenge for me was the transition from Health Care Assistant to Activities Co-ordinator.

What has been your biggest career highlight to date?

The very first summer fete I was asked to organise. This was no easy task. The sense of achievement that I felt after the fete was incredible as we also managed to raise a large sum of money for our residents comfort fund

What qualities do you think make you stand out?

An individual who is detail orientated but able to handle frequent interruptions and has the ability to react to any given situation quickly. Has to show patience and understanding and ensure the very best for residents and staff alike to keep the home running smoothly and to a high standard.

What are your interests outside of work/how do you unwind?

My way of unwinding is listening to music. I enjoy word puzzles as they keep the brain active. I most enjoy seeing my family, in particular my two daughters and my two grandsons

What do you enjoy/you looking forward to most about working at this care home?

Seeing the residents happy and smiling makes my job worthwhile and long may it continue

Julian Popa Maintenance - Ashley Court

Why did you decide to work at Healthcare Homes?

Wanted a change in career

What role did you carry out before you came to Healthcare Homes?

Supervised in construction

What do you think a person needs to do to be good in your role?

Good knowledge about the role, and a wide range of skills, Good time keeping, reliable, Good communication, Good organization, Sociable

What’s your favourite part of your working day and why?

My day is full of challenging tasks, I would say it is difficult to decide on a favorite part as I enjoy it all.

What’s been your biggest professional challenge in your current role, or in your career to date?

Probably not being able to get on and complete the jobs, I know I can do, and have the knowledge to do, but regulations do not allow.

What has been your biggest career highlight to date?

Being able to manage the daily challenges I face. Maintaining high standards of the homes environment and being told by others that the home is to good standards.

What qualities do you think make you stand out?

Leadership and organization skills

What are your interests outside of work/how do you unwind?

Spending quality time with my family

What do you enjoy/you looking forward to most about working at this care home?

Homely environment, welcoming and the people

Blandford Grange

Blandford Forum, Dorset

Tilla Wagner Home Manager - Blandford Grange

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

I was looking for a new challenge and while I was waiting for my interview, I saw in the reception area, ‘Caring is at the heart of everything we do’.  The way staff members in the home dealt with visitors while I was waiting reflected this was not just a saying on the wall.

What do you think a person needs to do to be good in your role?

You must have a caring nature and the ability to look at every situation from various angles.  You need to be able to listen to others, have empathy and be able to multi-task.  Good organisational skills are essential.

What’s your favourite part of your working day and why?

Walking in through the door every morning with anticipation, knowing that the day will be totally different from the day before.  It is great to reflect at the end of each day knowing you have played a part in keeping the wheels turning in the home to keep our residents and staff happy and safe.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge in my current role is knowing that Rome was not built in a day!

What has been your biggest career highlight to date?

Receiving an outstanding in care in my very first CQC inspection as a home manager made me very proud of my team and what we had achieved

What qualities do you think make a good home manager?

The ability to really listen, to stay positive no matter what the day brings and being there for your team.  Running a home is not just about managing the building, budgets and regulations.  It is about building trust between yourself and the staff, residents and relatives working together to create a safe and happy environment to live and work in.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family and three very lively cocker spaniels. Picking up my knitting, crochet or sewing helps me to unwind.

I would like Blandford Grange to be at the heart of the local community offering a home where residents, relatives and staff feel valued and appreciated and to be a home where people would like to live or to come and work.

Sanin Vanparambil Deputy Manager - Blandford Grange

Please detail any relevant education/training

Bachelor of Science (Biochemistry), Bachelor of Science (Nursing)

Year started working at Healthcare Homes

March 2016

Why did you decide to work at Healthcare Home

Natural transition from Lifestyle Care to Healthcare Homes

What role did you carry out before you came to Healthcare Homes

Registered Nurse

What do you think a person needs to do to be good in your role?

Previous experience in a care home environment, ability to learn and adapt, be self-motivated, have a positive attitude, a proactive approach, work as part of a team, ability to solve problems and achieve results.  Be able to maintain good and effective relationships with all aspects of the business, have good oral and written communication skills and good presentation skills.

What’s your favourite part of your working day and why?

I do not have a particular day or time as every day is different with new challenges.

What’s been your biggest professional challenge in your current role, or in your career to date?

In my current role, the biggest challenge is to assist the manager to turnaround the CQC rating of our home from the current status

What has been your biggest career highlight to date?

To be promoted as the Deputy Manager of the home

What qualities do you think make a good home manager?

A positive attitude, empathy, honesty, patience, accountability, prioritisation, warmth and competence

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family and playing cricket

I enjoy working at Blandford Grange.  It is more like a second home to me.  I look forward to the future.

Debbie Hunter Head Housekeeper - Blandford Grange

Why did you decide to work at Healthcare Homes?

When I came for my interview I immediately felt at home

What role did you carry out before you came to Healthcare Homes?

Mother of four children. Horticulturist

What do you think a person needs to do to be good in your role?

A sense of humour is a must. You must be flexible and have a friendly disposition. A smile goes a long way. An eye for detail

What’s your favourite part of your working day and why?

My favourite part is when I walk around the floors first think in the morning and seeing and speaking with residents

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was taking on the Head Housekeeper role from being a domestic. I love to learn new skills and I can safely say I learn something new every day

What has been your biggest career highlight to date?

Taking the role of Head Housekeeper and implementing changes to make the department more efficient

What qualities do you think make you stand out?

Being approachable is very important. To be firm but fair. A good manager should provide support for staff and residents

What are your interests outside of work/how do you unwind?

I like reading and working in my garden

What do you enjoy/you looking forward to most about working at this care home?

I love the atmosphere here. I am always busy which is very important to me. I also like the fact that training is offered and you are always encouraged to do your best

Babs Mitchell Administrator - Blandford Grange

Why did you decide to work at Healthcare Homes?

The home was a new build in the area, a new venture in Blandford that I wished to be part of developing

What role did you carry out before you came to Healthcare Homes?

Branch accountant

What do you think a person needs to do to be good in your role?

Have lots of patience, be able to work unsupervised and be conscientious

What’s your favourite part of your working day and why?

Meet and greet. First port of call and making visitors feel welcome

What’s been your biggest professional challenge in your current role, or in your career to date?

Being in the home from the start. Setting up new systems.

What has been your biggest career highlight to date?

Moving from manual timesheets to wages on coldharbour

What qualities do you think make you stand out?

Good people management, understanding and empathy. Good organisational skills. Be assertive when required

What are your interests outside of work/how do you unwind?

Reading, travel and family

What do you enjoy/you looking forward to most about working at this care home?

Not knowing what the day will bring. There is never a dull moment. I work with a good team

Sharon Cork Head Chef - Blandford Grange

Why did you decide to work at Healthcare Homes?

I wanted to get back in to good old fashioned cooking

What role did you carry out before you came to Healthcare Homes?

Head chef/Manager at a school for autistic children

What do you think a person needs to do to be good in your role?

Be passionate about your role, have very high standards and enjoy what you are doing. Be adaptable, reliable and friendly

What’s your favourite part of your working day and why?

Serving lunches to residents and receiving feedback from them. Seeing residents enjoying their meals.

What’s been your biggest professional challenge in your current role, or in your career to date?

Making the decision to move to the care sector from the education sector. As it has turned out, it has been the best decision I have ever made

What has been your biggest career highlight to date?

Preparing food for Princess Anne

What qualities do you think make you stand out?

Approachable, hardworking, reliable and trustworthy

What are your interests outside of work/how do you unwind?

I enjoy watching rugby and watching my son play rugby. I also enjoy music and playing darts

What do you enjoy/you looking forward to most about working at this care home?

I enjoy seeing residents and relatives enjoying their meals as it is a major part of their every day lives at Blandford Grange

The Malthouse

Gillingham, Dorset

Claire Stredwick Home Manager - The Malthouse

Please detail any relevant education/training

NVQ 3 & 4 Management, C24 & C25 Trainers Awards an D32 & D33 Assessors awards

Year started working at Healthcare Homes

2011

What role did you carry out before you came to Healthcare Homes

Home Manager

What do you think a person needs to do to be good in your role?

I don’t do problems, only solutions. A good all-rounder, not afraid to roll up your sleeves and muck in and lead by example

What’s your favourite part of your working day and why?

I don’t have a favourite, I love it all

What qualities do you think make a good home manager?

A good all-rounder. Patient, empathetic and a people person. Lead by example. A good sense of humour. Fair to all.

What are your interests outside of work/how do you unwind?

Walking my dog with my husband. Spending time with my grown up children and two grandchildren

What do you enjoy/are you looking forward to the most about working at this care home?

Teamwork. It’s like coming to your second home

Lisa Brown Deputy Manager - The Malthouse

Please detail any relevant education/training

NVQ 2 & 3 Health and Social Care, Diploma level 3 Management

Year started working at Healthcare Homes

2006

What role did you carry out before you came to Healthcare Homes

Team Leader

What do you think a person needs to do to be good in your role?

Work as part of a team, good leadership and be organised.  Be friendly and outgoing.

What’s your favourite part of your working day and why?

Having a great and positive relationship with my colleagues, residents and their families.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning and developing in to the role of Assistant Manager

What has been your biggest career highlight to date?

Achieving my role as Assistant Manager, I am so proud

What qualities do you think make a good home manager?

Having a good relationship and communication with staff and being organised

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my son Finley, family and friends

I enjoy the challenges.  I like the responsibility of looking out for the residents and the staff team

Joy Standerwick Activities Co-ordinator - The Malthouse

What role did you carry out before you came to Healthcare Homes?

Cook

What do you think a person needs to do to be good in your role?

Understanding, patient, outgoing, kind, a sense of humour/fun and being organised

What’s your favourite part of your working day and why?

When we get together for a group activity such as team scrabble and cookery club

What has been your biggest career highlight to date?

Changing my role from cook to activities organiser because I see so much more of our residents

What qualities do you think make you stand out?

Staff interaction, someone you can go to for advice and an individual who works alongside staff

What are your interests outside of work/how do you unwind?

I like to read romance novels. I support Fulham FC and often go to watch them play

What do you enjoy/you looking forward to most about working at this care home?

Coming in and working with a happy team

Mark Fishenden Maintenance - The Malthouse

What role did you carry out before you came to Healthcare Homes?

General building, painting and decorating

What do you think a person needs to do to be good in your role?

To be versatile and prepared to roll up your sleeves and muck in

What’s your favourite part of your working day and why?

8.30am as that is the time I start

What’s been your biggest professional challenge in your current role, or in your career to date?

Everyday is a challenge, but everyday brings its own rewards. If the residents are happy, I’m happy

What qualities do you think make you stand out?

A good home manager needs to be a good organiser, be firm and fair and be someone you can talk to anytime

What are your interests outside of work/how do you unwind?

Two children to taxi about to football, swimming and gymnastics. I enjoy all sports and spending time with my family4

What do you enjoy/you looking forward to most about working at this care home?

The smiles on the staff and residents faces each morning when I walk in

Maureen Itter Head Cook - The Malthouse

Why did you decide to work at Healthcare Homes?

The Malthouse is a beautiful home with a good reputation

What role did you carry out before you came to Healthcare Homes?

Head Cook at two other care homes in Somerset, plus 10 years in a school as Head Cook

What do you think a person needs to do to be good in your role?

Understand the dietary needs of each resident and be able to produce tasty food to a high standard while keeping up with all of the paperwork and hygiene specifications as required.

What’s your favourite part of your working day and why?

The cookery and the company.

What’s been your biggest professional challenge in your current role, or in your career to date?

When weather disrupts deliveries. Having to think on my feet to change menus and continue to provide nutritious meals

What has been your biggest career highlight to date?

I have worked many Christmas Days which are always a joy

What qualities do you think make you stand out?

Level headed and able to cope with any problems that arise

What are your interests outside of work/how do you unwind?

Walking my dogs. Making celebration cakes. Meals with friends and family. Working out at the local gym. Reading

What do you enjoy/you looking forward to most about working at this care home?

The company. It’s more like a family than work!

Pat David Activities Organiser - The Malthouse

Why did you decide to work at Healthcare Homes?

I wanted a new challenge

What role did you carry out before you came to Healthcare Homes?

HGV driver

What do you think a person needs to do to be good in your role?

A good knowledge of DIY

What has been your biggest career highlight to date?

I made a snowman and penguin for Christmas which cheered everyone up

What qualities do you think make you stand out?

Compassion, kindness, good organisational qualities and patience

What are your interests outside of work/how do you unwind?

Refurbishing my home takes up most of my spare time

What do you enjoy/you looking forward to most about working at this care home?

The people really are a team, always helping each other

The Old Vicarage

Sherborne, Dorset

Teresa Richards Care Manager - The Old Vicarage

Please detail any relevant education/training

Health and Social Care level 3. Leadership and Management level 3. Health & Safety, Infection Control, First Aid, Medication

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

Progression in career

What role did you carry out before you came to Healthcare Homes

Senior carer at another home

What do you think a person needs to do to be good in your role?

Good leader, good manager, good listener, be able to motivate

What’s your favourite part of your working day and why?

I enjoy all my day

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning how to do the medication ordering

What has been your biggest career highlight to date?

Progressing in my career, going forward and doing a level 4 in Health and Social Care.

What qualities do you think make a good home manager?

Someone who can motivate, encourage, teach. Someone who can bring out the best in a team, also thanking the staff for their hard work.

What are your interests outside of work/how do you unwind?

Reading, swimming, spending time with family.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy all aspects of the job and I enjoy working with the team.

Elaine Bevis Care Manager - The Old Vicarage

Please detail any relevant education/training

NVQ 2 and 3.  Team Leading level 4. Management training and mandatory training in care

Year started working at Healthcare Homes

April 2018

Why did you decide to work at Healthcare Home?

To further my career and re-location to Somerset

What role did you carry out before you came to Healthcare Homes?

Senior carer at a residential home for 11 years

What do you think a person needs to do to be good in your role?

Lead a team and to encourage colleagues to do the best they can in their role as carers

What’s your favourite part of your working day and why?

Working with my team and our residents, being involved on the floor and meeting residents families

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning how the home runs and how they order their monthly medication

What has been your biggest career highlight to date?

Getting my Care Manager job at The Old Vicarage and becoming part of the team

What qualities do you think make a good home manager?

Good leadership and communication skills.  My manager also assists on the floor which makes for a good role model.

What do you enjoy/are you looking forward to the most about working at this care home?

Meeting up with my family and friends.  Riding my motorbike, reading and listening to music

Being part of a great team who provide our residents with the best care on a daily basis.  The relationship that all the staff have at The Old Vicarage with residents is outstanding and lovely to see.  It does make for a unique environment to work in.

Michelle Skevington Care Manager - The Old Vicarage

Please detail any relevant education/training

Level 2 and 3 Health and Social Care

Year started working at Healthcare Homes

2006

Why did you decide to work at Healthcare Home?

A friend of a friend who was working at The Old Vicarage at the time.

What role did you carry out before you came to Healthcare Homes?

Working in the community and in care homes.

What do you think a person needs to do to be good in your role?

Kindness, patience, understanding choices, dignity, respect and empathy, a good communicator, supportive and train.  A good manager that will support you.

What’s your favourite part of your working day and why?

Making sure that I do my very best for our residents and support their families

What’s been your biggest professional challenge in your current role, or in your career to date?

Being Care Manager and being given the chance to better myself.

What has been your biggest career highlight to date?

To be nominated for the National Care Awards 2018 even though I did not get through.

What qualities do you think make a good home manager?

Organisational skills, being able to liaise with staff members and residents alike.  To listen to staff.  Going that extra mile.

What do you enjoy/are you looking forward to the most about working at this care home?

My children and going out for long walks with my dogs.

Seeing our residents and their families happy; having trust in knowing that you do your best.

Molly Burrows Home Manager - The Old Vicarage

Please detail any relevant education/training

Diploma apprenticeship L5 in Management of Health and Social care, AET L3 Training Qualification, moving and handling instructor

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I was looking for a company which shared my values and I found it in Healthcare Homes

What role did you carry out before you came to Healthcare Homes?

Home manager of elderly and learning disability residential homes

What do you think a person needs to do to be good in your role?

Have good leadership skills, resilience, patience, good sense of humour, a genuine caring nature, person-centred led

What’s your favourite part of your working day and why?

Arriving in the morning and saying good morning to everyone

What’s been your biggest professional challenge in your current role, or in your career to date?

Steering, encouraging and guiding teams through great change while keeping positive and being supportive to residents and staff

What has been your biggest career highlight to date?

Winning a team award for “going the extra mile” after a huge refurbishment of a residential home where staff and residents were moved to a new location for 18 months

What are your interests outside of work/how do you unwind?

Grandchildren, walking, camping

What do you enjoy/are you looking forward to the most about working at this care home?

Watching the transition to HHG improve the care residents receive and make the Old Vicarage an awesome place to live and work.

Virginia Napier Head Cook - Kitchen Manager - The Old Vicarage

Please detail any relevant education/training

School. Training at The Old Vicarage

Year started working at Healthcare Homes

1999

Why did you decide to work at Healthcare Home

Near home

What role did you carry out before you came to Healthcare Homes

Youth club worker. Pub working – cooking, hotels, waitress.

What do you think a person needs to do to be good in your role?

Knowledge of cooking. Patience, sense of humour, multi skilled

What’s your favourite part of your working day and why?

Watching the residents enjoy our home cooked meals and clean plates.

What’s been your biggest professional challenge in your current role, or in your career to date?

Organisation of menus and delivering a high standard of food/meals

What has been your biggest career highlight to date?

Kitchen manager. Going to London for the awards ceremony for Best Care Home 2017

What qualities do you think make a good home manager?

Good listener, valuing staff, hands on when need help, multi skilled

What are your interests outside of work/how do you unwind?

Grandchildren, holidays, decorating and DIY

What do you enjoy/are you looking forward to the most about working at this care home?

Retiring! To remain outstanding! Enjoy talking to the residents

Sue Sims Administration Manager - The Old Vicarage

Please detail any relevant education/training

Diplomas level 2 and 3 in care.  Level 4 RMA

Year started working at Healthcare Homes

2007

Why did you decide to work at Healthcare Home?

I live locally and the hours fitted with my children at the time

What role did you carry out before you came to Healthcare Homes?

I was a dispensing assistant in a pharmacy

What do you think a person needs to do to be good in your role?

Able to multi-skill, be patient, understanding and efficient.

What’s your favourite part of your working day and why?

I don’t have a particular favourite time of day.  I like it when the morning is over, knowing residents have been attended to and had their needs met.

What’s been your biggest professional challenge in your current role, or in your career to date?

Probably speaking in front of 200 plus people at an awards ceremony

What has been your biggest career highlight to date?

Working my way up the ladder, knowing I can do what is expected of me

What qualities do you think make a good home manager?

A sense of humour, broad shoulders and patience.  The ability to listen and advise.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my young grandchildren and reading crime thrillers.

I like the pace.  No two days are the same.

Helen Coombs Receptionist - The Old Vicarage

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

Change

What role did you carry out before you came to Healthcare Homes?

Ward Clarke at Yeovil Hospital

What do you think a person needs to do to be good in your role?

You need to enjoy lots of interesting people, and you need to be organised.

What’s your favourite part of your working day and why?

Mid-morning when the post arrives as I take it round to the residents.

What qualities do you think make a good home manager?

Approachable, understanding, caring, supportive and have good listening skills.

What do you enjoy/are you looking forward to the most about working at this care home?

Gardening, grandchildren, swimming and reading.

Meeting the residents and their families and working with the rest of the team.

Janice Nast Receptionist - The Old Vicarage

Please detail any relevant education/training

City & Guilds exam in hotel reception. Various Customer Service Courses (B.A/Sussex Police). Various different roles working as a receptionist

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

I originally worked for The Old Vicarage from Nov 2017, we were then taken over by Healthcare Homes in March 2018.

What role did you carry out before you came to Healthcare Homes

Legal Receptionist

What do you think a person needs to do to be good in your role?

Be customer focused, polite, patient, a good listener, a good telephone manner, good communication and I.T skills

What’s your favourite part of your working day and why?

Mid-morning, when residents are ‘out and about’, so I can converse with them if they attend reception.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning the ‘in-house’ computer systems (care plans, Nourish system etc.), familiarising myself with all the residents and their room numbers.

What has been your biggest career highlight to date?

Going on the various trips with the residents!

What qualities do you think make a good home manager?

Organisational skills, being able to liaise with staff members and also residents alike.

What are your interests outside of work/how do you unwind?

I am a member of the gym and enjoy going to various classes. I also enjoy swimming and playing badminton. I am a member of the W.I which I enjoy.

What do you enjoy/are you looking forward to the most about working at this care home?

Continuing to enjoy working on reception and dealing with the residents queries/appointments etc. and interacting with other staff members.