Bilney Hall

Dereham, Norfolk

Nikki Shaw Home Manager - Bilney Hall

Why did you decide to work at Healthcare Homes?

To allow me to give better care

What role did you carry out before you came to Healthcare Homes?

Ward sister, ortho/medical unit

What do you think a person needs to do to be good in your role?

Have experience of managing a team. Lots of life experiences. Willing to help a learning environment

What’s your favourite part of your working day and why?

Seeing the residents smile

What’s been your biggest professional challenge in your current role, or in your career to date?

Developing a service for residents primarily with dementia

What has been your biggest career highlight to date?

Winning an award (National) in 2000 for innovation and creative practice. Queen’s Nursing institute award

What qualities do you think make you stand out?

Leadership skills, enthusiasm, thinking on your feet, empowering nature and passion.

What are your interests outside of work/how do you unwind?

Pilates and cycling. My husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours). A weekend drive in a classic Alfa Romeo

What do you enjoy/you looking forward to most about working at this care home?

Working with such a great team

Sharon Hooks Deputy Manager - Bilney Hall

Please detail any relevant education/training

D32/D33, NVQ 2 & 3, MCA, DOLS, Best Interest, Customer Service and all mandatory training

Year started working at Healthcare Homes

2007

Why did you decide to work at Healthcare Home

Unhappy after working 20+ years in last placement.  I interviewed at Bilney Hall and felt at home straight away and training was very impressive.

What role did you carry out before you came to Healthcare Homes

Residential care manager

What do you think a person needs to do to be good in your role?

Understanding role, have an understanding nature, compassion and being able to meet targets.  Understanding all aspects of other roles and being able to lead by example.

What’s your favourite part of your working day and why?

Interacting with staff, residents and families

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking on the role of Deputy Manager

What has been your biggest career highlight to date?

Becoming Head of Care at Bilney Hall

What qualities do you think make a good home manager?

Lead by example, have knowledge, compassion, be approachable, meet targets, going the extra mile and have a positive attitude

What do you enjoy/are you looking forward to the most about working at this care home?

My family are my main interests.  Holidays, meals out and getting together with friends

Staff I work alongside, training, Manager, the support I am given by staff, our residents and families and seeing staff promoted within.

Louise Thomas Activities Coordinator - Bilney Hall

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I wanted to give myself a challenge to what I used to do

What role did you carry out before you came to Healthcare Homes?

I was a cleaner and I worked as a bar supervisor organising people to come and play events

What do you think a person needs to do to be good in your role?

They need to listen to what the residents would like to do even if it changes and to be friendly with the residents

What qualities do you think make a good home manager?

A friendly, understanding manager that can be hands-on if need be

What are your interests outside of work/how do you unwind?

I enjoy watching football, rugby, MotoGP and BSB. I take my boys out on their mini motorbikes as well

What do you enjoy/are you looking forward to the most about working at this care home?

I am enjoying helping the residents get active and do active work. Sorting out day trips is what I am looking forward to do

Ben Wicks Maintenance - Bilney Hall

Please detail any relevant education/training

In-house training, general building course at Thurrock College

Year started working at Healthcare Homes

2016

What role did you carry out before you came to Healthcare Homes

Driller’s Assistant, bore holes and site investigation

What do you think a person needs to do to be good in your role?

To have an understanding in ACC trades (building)

What’s your favourite part of your working day and why?

All of it, especially when undertaking large in-house projects

What has been your biggest career highlight to date?

Working off-shore drilling

What qualities do you think make a good home manager?

To be approachable, good with people and organised

What do you enjoy/are you looking forward to the most about working at this care home?

Family time and socialising with friends

Looking forward to progressing in my current job role and taking on further education, i.e. plumber

Paula Gibbs Senior Carer - Bilney Hall

Please detail any relevant education/training

I have my NVQ Level 2 and I’m not doing my Level 3.

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

My daughter was working here. I was offered 3 jobs on the same day but preferred Bilney Hall.

What role did you carry out before you came to Healthcare Homes?

I have been a senior carer before.

What do you think a person needs to do to be good in your role?

Compassion, care and a passion for the job. Patience and determination, also a good problem solver.

What’s your favourite part of your working day and why?

The end of my shift when I go home knowing I have done a good and everyone is safe and as well as possible.

What has been your biggest career highlight to date?

After being a carer at Bilney Hall for 8 weeks I was promoted to Senior Position

What qualities do you think make a good home manager?

Continuous support, always on call, nothing ever too much trouble, a great team leader and calming attitude.

What are your interests outside of work/how do you unwind?

Riding horses, 2 grandchildren, 3 children and my pets.

What do you enjoy/are you looking forward to the most about working at this care home?

Continuing with my NVQ Level 3 and progressing to my Level 5 and maybe one day moving into a more senior position.

Claremont House

Caister-on-Sea, Norfolk

Christine Morgan Home Manager - Claremont House

Why did you decide to work at Healthcare Homes?

I wanted to work in dementia

What role did you carry out before you came to Healthcare Homes?

Manager for learning disabilities

What do you think a person needs to do to be good in your role?

Listening skills, communication skills, organised, quality skills and being a team player

What’s your favourite part of your working day and why?

When meeting residents’ needs for example: understanding how to make their day better with a personal or just off the spec action

What’s been your biggest professional challenge in your current role, or in your career to date?

Keeping the home’s safety covered by staff ensuring they understand the home’s ethos

What has been your biggest career highlight to date?

Progress of dementia awareness in the community; developing our home through this

What qualities do you think make you stand out?

Listening skills, open door policy, working with the team and knowing if they need help or advice

What are your interests outside of work/how do you unwind?

My husband, children and grandchildren keep me busy. I also like watching football.

What do you enjoy/you looking forward to most about working at this care home?

Keeping it the safest, the best it can be. Meeting residents’ needs. Wishing for staff to enjoy their roles. Looking for new ideas to improve, a hunger for positivity

Gillian Kemp Head domestic - Claremont House

Why did you decide to work at Healthcare Homes?

Through local knowledge of the home

What role did you carry out before you came to Healthcare Homes?

Deputy and Head Housekeeper at a hotel

What do you think a person needs to do to be good in your role?

A good attitude, high standards and people skills

What’s your favourite part of your working day and why?

Enjoying my day alongside our residents

What’s been your biggest professional challenge in your current role, or in your career to date?

When residents pass away as you cannot help get attached

What has been your biggest career highlight to date?

To be available as and when needed by the home, residents and team

What qualities do you think make you stand out?

People skills and a good listener

What are your interests outside of work/how do you unwind?

A good book and television

What do you enjoy/you looking forward to most about working at this care home?

Seeing all of our residents and helping out as much as I can

Heather Thomas Administrator - Claremont House

What role did you carry out before you came to Healthcare Homes?

Mother

What do you think a person needs to do to be good in your role?

Good listening skills and patience; people skills

What’s your favourite part of your working day and why?

Working with residents and families to make their time at Claremont stress free and fun

What’s been your biggest professional challenge in your current role, or in your career to date?

I have loved taking on the infection control lead and attending cluster meetings. I have loved the every day challenges as an administrator, no two days are the same

What has been your biggest career highlight to date?

I think it is meeting with the residents over the years and being able to help support them at such a stressful time in their lives

What qualities do you think make you stand out?

Listening skills. Patience, knowledge and life experience

What are your interests outside of work/how do you unwind?

Spending time with my family and meals out

What do you enjoy/you looking forward to most about working at this care home?

The new challenges that each day can bring and spending time with our residents

Amanda Reed Activities Co-ordinator - Claremont House

Why did you decide to work at Healthcare Homes?

I missed working in the care sector

What role did you carry out before you came to Healthcare Homes?

Housekeeper

What do you think a person needs to do to be good in your role?

You need to have a happy, friendly approach. Show you really do care.

What’s your favourite part of your working day and why?

As soon as I walk through the door I am greeted by residents who are happy to see me

What’s been your biggest professional challenge in your current role, or in your career to date?

Being able to deal with challenging situations and having a calming effect on the matter at the time

What has been your biggest career highlight to date?

My biggest highlight is knowing I make a difference to our residents

What qualities do you think make you stand out?

Friendly, with a kind and easy approach. Be understanding.

What are your interests outside of work/how do you unwind?

Spending quality time with friends, family, my boyfriend and walking our dog.

What do you enjoy/you looking forward to most about working at this care home?

I most enjoy when we have musical entertainment as I like to dance with our residents and seeing them so happy

Karen Ridgeon Activity Co-ordinator - Claremont House

Why did you decide to work at Healthcare Homes?

I was local to the home and wished to work with the elderly again

What role did you carry out before you came to Healthcare Homes?

Facilitator for people with disabilities

What do you think a person needs to do to be good in your role?

Happy, flexible, patient and be a good listener

What’s your favourite part of your working day and why?

Interaction with residents reassuring them and making sure they have a good time

What’s been your biggest professional challenge in your current role, or in your career to date?

Encouraging residents to interact with their local community, seeing what is available to them and encouraging them on day trips

What has been your biggest career highlight to date?

Working with residents with a person centred approach, helping them reach their goals

What qualities do you think make you stand out?

Supportive, patient, easy to approach and caring

What are your interests outside of work/how do you unwind?

Spending time with my husband, children and grandchildren

What do you enjoy/you looking forward to most about working at this care home?

Residents make my day!

Sean Conway Maintenance - Claremont House

Why did you decide to work at Healthcare Homes?

After taking early retirement I decided to return to work and I have always enjoyed a hands on role

What role did you carry out before you came to Healthcare Homes?

London underground/Train driver

What do you think a person needs to do to be good in your role?

To be able to carry out duties efficiently and be able to liaise with care staff and residents effectively

What’s your favourite part of your working day and why?

Interacting with the residents and be able to give them a good service

What’s been your biggest professional challenge in your current role, or in your career to date?

Three months intense training to become a train driver

What has been your biggest career highlight to date?

Qualifying as a train driver and never being unemployed since school

What qualities do you think make you stand out?

Someone with empathy but also a firm hand to be able to ensure the smooth running of the home day to day

What are your interests outside of work/how do you unwind?

I enjoy fishing, home improvements and a game of darts

What do you enjoy/you looking forward to most about working at this care home?

I get satisfaction of doing the ‘little things’ for our residents that seems to mean so much to them

Gillian Griffiths Clinical Lead - Claremont House

Why did you decide to work at Healthcare Homes?

Always enjoyed working on bank.

What role did you carry out before you came to Healthcare Homes?

Registered nurse.

What do you think a person needs to do to be good in your role?

Leadership skills, to be a team player. To appreciate other staff members whatever their role. To be flexible and to communicate with all other health care professionals

What’s your favourite part of your working day and why?

The beginning of a shift – hopefully to help staff feel positive about their shift and see residents and plan ahead for the shift ahead

What has been your biggest career highlight to date?

Dementia training at Hellesden Hospital and DCM training

What qualities do you think make you stand out?

To know all staff and residents. To be able to listen and be open to opinions and ideas. To be fair and unbiased.

What are your interests outside of work/how do you unwind?

I have two adult children who are unwell so I like to spend time catching up with their needs, facebook, crosswords and collecting my granddaughter from school

What do you enjoy/you looking forward to most about working at this care home?

Wherever I work I give it my all

Lesley Suttling Head cook - Claremont House

Why did you decide to work at Healthcare Homes?

A family friend already worked in the kitchen and really enjoyed it so I thought I would too

What role did you carry out before you came to Healthcare Homes?

Hospitality jobs

What do you think a person needs to do to be good in your role?

You need to be good at cooking and understand people’s needs and requirements. Also, to show empathy to our residents.

What’s your favourite part of your working day and why?

When I receive good feedback from our residents that they have enjoyed their food it makes me feel proud that I am doing a good job. I also like to spend time with our residents

What has been your biggest career highlight to date?

When I received a beautiful bouquet of flowers from a resident’s family for making a 90th birthday cake and arranging a birthday buffet. They were so grateful.

What qualities do you think make you stand out?

Patience, empathy, good leadership skills. The ability to cope with all challenges.

What are your interests outside of work/how do you unwind?

My daughter, visiting family, reading and craft work

What do you enjoy/you looking forward to most about working at this care home?

Making our residents good food that makes them happy, seeing other members of staff and also chatting and spending time with residents when I get the chance

Jodie Kindleysides Senior Carer - Claremont House

Why did you decide to work at Healthcare Homes?

I wanted to be part of a growing successful company

What role did you carry out before you came to Healthcare Homes?

Shift manager in a shop

What do you think a person needs to do to be good in your role?

Leadership skills, confidence, good listening skills, competence, flexibility, self-motivation and respect

What’s your favourite part of your working day and why?

Interacting with residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing over to new care plans

What has been your biggest career highlight to date?

Being nominated for a Healthcare Homes Group Star Award 2018

What qualities do you think make you stand out?

A positive attitude, ability to prioritise, competence, empathy, patience, effective decision making and accountability

What are your interests outside of work/how do you unwind?

Spending time with my family and socialising with friends

What do you enjoy/you looking forward to most about working at this care home?

Making a difference to our residents’ day to day life

Meadow House

Swaffham, Norfolk

Joanna Jankowska Home Manager - Meadow House

Why did you decide to work at Healthcare Homes?

I was recommended Meadow House by a care worker at the time

What role did you carry out before you came to Healthcare Homes?

I was a care assistant in a previous home

What do you think a person needs to do to be good in your role?

To be responsible, be a good leader, a good listener and able to achieve all targets

What’s your favourite part of your working day and why?

Being able to achieve the tasks of the day, as this benefits the home and I. To spend time with residents and relatives

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was to progress from a care assistant to physio assistant and then to regional operations assistant to home manager

What has been your biggest career highlight to date?

Reaching Home Manager position

What qualities do you think make you stand out?

Good leadership, understanding others, achieving targets and meeting all legal requirements for running a home

What are your interests outside of work/how do you unwind?

Travelling, films and enjoying time with family and friends

What do you enjoy/you looking forward to most about working at this care home?

Enjoying working with our staff and interacting with our residents and relatives to achieve a happy environment for all. Meeting and greeting other professionals

Caroline Cryan Business Administrator - Meadow House

Why did you decide to work at Healthcare Homes?

I came as a volunteer Care Assistant to Meadow House

What role did you carry out before you came to Healthcare Homes?

I worked previously in accounts when I left school for a large department store

What do you think a person needs to do to be good in your role?

Good interaction with staff, residents, relatives and professionals. An ability to work under pressure and to meet targets

What’s your favourite part of your working day and why?

Achieving set tasks and leaving enough time to attend to our residents

What’s been your biggest professional challenge in your current role, or in your career to date?

I was given the role of Business Administrator, taking on resident’s files

What has been your biggest career highlight to date?

My Business Administrator role and being put forward for a Business Administrator Level 3 course

What qualities do you think make you stand out?

Someone who listens to their colleagues and understands the legal and financial requirements of running a great home

What are your interests outside of work/how do you unwind?

I like to spend time with family and friends, reading and walking my dog

What do you enjoy/you looking forward to most about working at this care home?

I am lucky to work with caring, compassionate and reliable staff. We have totally amazing residents and relatives who support us, to make Meadow House outstanding

Antonija Polacex Physiotherapist - Meadow House

Please detail any relevant education/training

Bachelor Degree in Physiotherapy

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

I enjoy working with neurological patients so when I saw this vacancy I had to apply.

What role did you carry out before you came to Healthcare Homes

Physiotherapist in a special school

What do you think a person needs to do to be good in your role?

To be a good listener, to be responsible and able to cope in stressful situations

What’s your favourite part of your working day and why?

Working with the residents.  I can be creative in my job and can help them feel better.

What’s been your biggest professional challenge in your current role, or in your career to date?

To manage stressful situations and provide the best therapy for my patients

What has been your biggest career highlight to date?

At my last job I established a personalised approach to all of my patients that improved their attendance at physical therapy by 30%

What qualities do you think make a good home manager?

To be responsible and a good listener and able to manage difficult situations

What do you enjoy/are you looking forward to the most about working at this care home?

I like to read a lot and enjoy outdoors activities such as cycling and walking

To meet some amazing people and help residents stay as active as they can

Stjepan Singer Physiotherapist - Meadow House

Please detail any relevant education/training

Masters degree in Physiotherapy

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

To develop my physiotherapy skills in environments that surround Healthcare Homes and to grow as a person

What role did you carry out before you came to Healthcare Homes?

Physiotherapy at Bizovačke Toplice Rehabilitation Centre

What do you think a person needs to do to be good in your role?

To be a good listener, be good at motivating residents, broad medical and physiotherapy knowledge. To be friendly and patient.

What’s your favourite part of your working day and why?

After a successful exercise session with a resident because the resident is feeling happy and good about him/herself.

What’s been your biggest professional challenge in your current role, or in your career to date?

Getting my masters degree in Physiotherapy.

What has been your biggest career highlight to date?

Getting my health and care professions council registration and being employed as a Physiotherapist at Meadow House.

What qualities do you think make a good home manager?

Kind, patient, good listener, motivator, trustworthy, confident, brave.

What are your interests outside of work/how do you unwind?

Running, reading books, watching TV, listening to music and podcasts, chatting/talking to friends via phone, travelling and exploring the country.

What do you enjoy/are you looking forward to the most about working at this care home?

Helping the residents, making them happy and seeing improvements in quality of everyday living.

Christopher Smith Maintenance - Meadow House

Why did you decide to work at Healthcare Homes?

After an interview I realised what a great place it would be to work

What role did you carry out before you came to Healthcare Homes?

I was an assistant caretaker at a school

What do you think a person needs to do to be good in your role?

Adaptability, problem solving skills and good all-round DIY knowledge

What’s your favourite part of your working day and why?

Anytime a task comes to a satisfactory conclusion

What’s been your biggest professional challenge in your current role, or in your career to date?

Working for the RAF in Afghanistan

What has been your biggest career highlight to date?

Spending 5 years in Scotland having been posted by the RAF

What qualities do you think make you stand out?

The ability to listen, organisational skills and understanding of individual’s needs

What are your interests outside of work/how do you unwind?

Running, cycling and hill walking

What do you enjoy/you looking forward to most about working at this care home?

The variety of jobs that come my way and the interaction with the residents and staff

Paul Dales Head Cook - Meadow House

Why did you decide to work at Healthcare Homes?

I was fortunate enough for a position to become available

What role did you carry out before you came to Healthcare Homes?

Assistant Manager at Little Chef

What do you think a person needs to do to be good in your role?

Organisation and a good understanding of nutritional needs

What’s your favourite part of your working day and why?

Achieving my tasks and getting thanks from our residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Being made manager of my department

What has been your biggest career highlight to date?

Moving from assistant cook to managing role

What qualities do you think make you stand out?

Being patient and listening to residents and staff

What are your interests outside of work/how do you unwind?

I like to read, watch TV and play the guitar

What do you enjoy/you looking forward to most about working at this care home?

I enjoy coming to work each day, cooking healthy and tasty meals and being thanked for it

Olive House

Newton Flotman, Norfolk

Kerry Gooda Home Manager - Olive House

Why did you decide to work at Healthcare Homes?

I decided to work at Olive House as it has a good reputation and having worked in nursing and dementia care for many years, I felt I wished to experience a residential care environment

What role did you carry out before you came to Healthcare Homes?

I was a Deputy Manager in a care home for people living with dementia

What do you think a person needs to do to be good in your role?

To be calm, organised and a good listener. Be open and honest. Be empathetic and pro-active

What’s your favourite part of your working day and why?

I enjoy having fun with our residents; to know that you have made someone smile is a wonderful feeling. Also, as a new manager in post, I am enjoying learning my new role.

What’s been your biggest professional challenge in your current role, or in your career to date?

Becoming the manager of Olive House. I am thoroughly enjoying it and its challenges.

What has been your biggest career highlight to date?

Being given the opportunity to manage Olive House.

What qualities do you think make you stand out?

To be organised, calm and a good listener. Be open and honest. Be empathetic and pro-active. To be understanding of people’s needs, wishes and preferences.

What are your interests outside of work/how do you unwind?

I enjoy spending time with my husband and family. I enjoy reading, shopping and baking.

What do you enjoy/you looking forward to most about working at this care home?

From my first day, I have always loved Olive House. I have a fabulous team of staff that are so dedicated to providing outstanding care for our residents and making them happy; this makes coming to Olive House a pleasure.

Jan Mackay Administrator - Olive House

Why did you decide to work at Healthcare Homes?

I had worked in the care industry previously

What role did you carry out before you came to Healthcare Homes?

Administrator in a care home

What do you think a person needs to do to be good in your role?

Organised, calm and an ability to multi-task

What’s your favourite part of your working day and why?

I enjoy every part of my working day as no two days are the same

What has been your biggest career highlight to date?

Setting up a cardiology company on the science park in Cambridge

What qualities do you think make you stand out?

Caring, a good listener and always has an open door

What are your interests outside of work/how do you unwind?

Walking my dog Tilly. I also enjoy gardening, yoga and socialising with family and friends

What do you enjoy/you looking forward to most about working at this care home?

Helping both staff and residents

Wendy Sadler Head of Care - Olive House

Please detail any relevant education/training

NVQ 2 and 3.

PTLLS.

Moving and handling trainer.

Year started working at Healthcare Homes

2018.

Why did you decide to work at Healthcare Home?

Wanted to go back to working in care homes instead of domiciliary care.

What role did you carry out before you came to Healthcare Homes?

I was a care coordinator.

What do you think a person needs to do to be good in your role?

Good leadership skills, kind, caring, patience empathy and energetic.

What’s your favourite part of your working day and why?

Ensuring that all residents receive good quality care and are happy.

What’s been your biggest professional challenge in your current role, or in your career to date?

Doing my PTLLS and took on the training role in my previous job.

What has been your biggest career highlight to date?

Being given the job at Olive House as the head of care.

What qualities do you think make a good home manager?

Compassion, good listening skills and putting residents first. Good team leading and helping out when needed.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family.

Theatre and cinema.

Making a difference to our resident’s lives and being a good role model.

Lorraine Leighton Head Cook - Olive House

Please detail any relevant education/training

Food Hygiene Certificate

Year started working at Healthcare Homes

April 2017

Why did you decide to work at Healthcare Home

Everyone encouraged me to come back

What role did you carry out before you came to Healthcare Homes

I was a cook at a different care home

What do you think a person needs to do to be good in your role?

Organised, good cook, compassion, willing to have a go at anything

What’s your favourite part of your working day and why?

Meeting the residents in the morning for breakfast

What’s been your biggest professional challenge in your current role, or in your career to date?

Paperwork

What has been your biggest career highlight to date?

Managing a good team of staff in the kitchen

What qualities do you think make a good home manager?

Compassion, be lively, willing to get involved with everything in the home

What do you enjoy/are you looking forward to the most about working at this care home?

Air shows.  Crafting. Looking after my family

Meeting staff and residents

Dean Forbes Maintenance - Olive House

Please detail any relevant education/training

All of Healthcare Homes mandatory training

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

I was previously a house husband and wanted to work around my daughter

What role did you carry out before you came to Healthcare Homes

House husband

What do you think a person needs to do to be good in your role?

Organised, able to prioritise, good people skills

What’s your favourite part of your working day and why?

Making the residents happy

What’s been your biggest professional challenge in your current role, or in your career to date?

Keeping aircraft in the air whilst in the RAF

What has been your biggest career highlight to date?

Completing my training course to become an aircraft engineer

What qualities do you think make a good home manager?

Caring, understanding and knowledgeable

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family. I have a 5 year old daughter Lexi and two German Shepherds called Izzy and Sookie.

Making the residents smile and making sure they are happy

Graham Saville Housekeeper - Olive House

Please detail any relevant education/training

All of Healthcare Homes mandatory training.

NVQ 2,3 and 4.

End of life.

NVQ in cleaning.

Year started working at Healthcare Homes

2019.

Why did you decide to work at Healthcare Home?

As I wanted to get back into care homes which is what I enjoy the most.

What role did you carry out before you came to Healthcare Homes?

Care coordinator.

What do you think a person needs to do to be good in your role?

Good leadership skills.

Work as a team and encourage a team.

What’s your favourite part of your working day and why?

Making a resident happy and making residents smile.

Making sure the home smells nice and is clean.

What’s been your biggest professional challenge in your current role, or in your career to date?

Making sure that the home smells nice and cleaning all areas.

What has been your biggest career highlight to date?

My favourite role is here at Olive House leading the team of domestics.

What qualities do you think make a good home manager?

At manager that is easy to talk to, that’s gets involved in all departments and who is a people person and leads a team well.

What do you enjoy/are you looking forward to the most about working at this care home?

I play indoor bowls.

I also enjoy musicals and the theatre.

I enjoy working with a good team at Olive House.

Claire Williams Activities Co-ordinator - Olive House

Why did you decide to work at Healthcare Homes?

I live near Olive House so I knew about the home

What role did you carry out before you came to Healthcare Homes?

I was a care assistant

What do you think a person needs to do to be good in your role?

To be energetic, creative, caring and enjoy making people happy

What’s your favourite part of your working day and why?

I love doing activities with our residents and enjoying their company. I love to see residents happy and joining in things they may not have done before; keeping minds active

What’s been your biggest professional challenge in your current role, or in your career to date?

When I moved from my care assistant role in to activities

What has been your biggest career highlight to date?

Very proud of achieving my NVQ 2 and 3. I am also proud about what I have achieved in my new role

What qualities do you think make you stand out?

Being caring, understanding, patient and a good listener

What are your interests outside of work/how do you unwind?

I like reading, dancing, swimming and cooking. I also enjoy going for walks, especially on the beach

What do you enjoy/you looking forward to most about working at this care home?

I enjoy my job at Olive House and making residents happy

Overbury House

Wroxham, Norfolk

Helen Jackson Home Manager - Overbury House

Please detail any relevant education/training

I am a trained nurse with 11 years experience with a particular passion in high quality End of Life Care and Dementia Care.

These passions have lead me to complete further training courses with Dementia Care Matters and Six Steps Palliative care.

Year started working at Healthcare Homes

July 2018 and I am very excited to be part of the Healthcare Homes team.

Why did you decide to work at Healthcare Home

It was very important for me to work for a company that puts high quality care of both staff and residents at the core of their service. Despite improvements required at Overbury House the dedication of the organisation to get it right stood out to me and inspired me to accept the role and become part of the team which will drive the improvements needed.

What role did you carry out before you came to Healthcare Homes

I have worked for 8 years as a Deputy Manager for a large 89 bedded local Norfolk care home.

Prior to that I had 3 years experience in a busy neuroscience ward in Oxford.

Prior to this I started my Nursing career in the Armed Forces in Queen Alexandra’s’ Royal Army Nursing Corp.

What do you think a person needs to do to be good in your role?

It can be difficult with all the pressures on the Health and Social Care sector to remember each day why you are coming into work. I come into work to try and support some of the most vulnerable people living in our community to lead a happy and independent life. Remembering that ensures that each day I am motivated by the needs of our residents and put them at the core of our home, valuing their opinions and honoring who they are as people and the lives they have lead so far.

What’s your favourite part of your working day and why?

Having the opportunity to meet and work with so many different people who on a daily basis help me to continue to learn and develop.

What’s been your biggest professional challenge in your current role, or in your career to date?

Keeping a team motivated at a time when there are immense pressures on the whole of the Health and Social Care sector. It can be a challenge to support a diverse team to make changes to improve the service whilst also valuing their achievements. I have overcome this challenge by bringing all changes back to our core values and behaviors as the passion to help people unites us as a team and helps motivate us through the challenging times.

What has been your biggest career highlight to date?

There have been many but one which has been repeated and brings me great pleasure is to promote a team member from within. To interview a candidate with no experience, support them within the care sector and them watch them flourish into an individual who makes a positive difference every day is most definitely a highlight.

What qualities do you think make a good home manager?

I think you have to be able to listen and resolve disputes within a diverse team and be able to adapt your approach to ensure that all team members are motivated towards achieving the shared goal of the home.

What do you enjoy/are you looking forward to the most about working at this care home?

I have 2 little boys who are 2 and 3 and a very energetic cockerpoo and they keep me very busy. We are always outside whether it be exploring the broads, woods or visiting one of the many beautiful beaches we have in North Norfolk.

I looking forward to working with the team here at Overbury House to support and lead them in achieving their potential as a home. We have so many wonderful characters living with us and a very kind and caring team which is wonderful to have as a Home Manager.

Dawn Clayton Deputy Manager - Overbury House

What role did you carry out before you came to Healthcare Homes?

Nurse working independently in custody

What do you think a person needs to do to be good in your role?

Dedicated and works well with others. Knowledge and keen to learn

What’s your favourite part of your working day and why?

When all the residents have had a good day and have seen them smile and looking well cared for

What’s been your biggest professional challenge in your current role, or in your career to date?

Getting staff to work as a team and to support each other

What has been your biggest career highlight to date?

Receiving a reward for saving a life

What qualities do you think make you stand out?

Knowing your residents and their needs. Forward planning, prioritising, setting a good example, being approachable and a good communicator

What are your interests outside of work/how do you unwind?

Playing squash, wall climbing, fishing and family time

What do you enjoy/you looking forward to most about working at this care home?

I love seeing residents laugh and smile, especially those who cannot talk and their face tells you they are feeling happy. Carers making that extra effort with affection

Carol Boyles Deputy Manager - Overbury House

Why did you decide to work at Healthcare Homes?

I moved to Norfolk and Overbury House appeared caring and inviting and I was accepted in to the team immediately

What role did you carry out before you came to Healthcare Homes?

Senior Care Assistant at a nursing and residential care home with dementia

What do you think a person needs to do to be good in your role?

Support from your managers and colleagues. A good depth of knowledge and understanding. Empathy, compassion and understanding. Be able to handle pressure. Good communication skills

What’s your favourite part of your working day and why?

I enjoy all of my working day; the most rewarding part is being able to make a resident smile

What has been your biggest career highlight to date?

My biggest career highlight was the recognition of hard work and dedication and being promoted to Deputy Manager

What qualities do you think make you stand out?

Empathy, dedication, good communication skills and good leadership skills

What are your interests outside of work/how do you unwind?

I enjoy going to antiques fairs and shops. I also enjoy breaks away in our caravan

What do you enjoy/you looking forward to most about working at this care home?

I enjoy the day to day challenges of the job. Being able to make a difference to a resident’s day is most rewarding.

Hannah Barley Administrator - Overbury House

Please detail any relevant education/training

I have 11 years of experience in healthcare, I started as a carer in the homecare setting then moved to care coordinator and then to Branch Resourcer.

Year started working at Healthcare Homes

I started working at Manorcourt Homecare in 2016 and then moved to Healthcare Homes in 2018

Why did you decide to work at Healthcare Home?

I applied for the position at Healthcare Homes as I wanted a change in role. I wanted a job that I could enjoy daily and not be consumed by stress. I have found that Helen the manager keeps me very busy which is great, there is never a dull day at Overbury House.

What role did you carry out before you came to Healthcare Homes?

Prior to Overbury House I was the branch resourcer for the Lowestoft and Brooke branches of Manorcourt Homecare.

What do you think a person needs to do to be good in your role?

I believe a good administrator needs to be professional, patient, hold good communication skills, be adaptable, organized and be good with people.

What’s your favourite part of your working day and why?

I really enjoy working with enthusiastic people, so getting to work with Helen and Kyle the maintenance man on a daily basis is very enjoyable.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest professional challenge was moving from homecare to residential, for the past 11 years I have only ever worked in homecare, so I was unsure if I would enjoy the setting of Overbury House, but I love it and enjoy very much seeing the residents on a daily basis.

What has been your biggest career highlight to date?

Moving up in my career from being a carer to a care co-ordinator, this was my first position with the responsibility of a big team.

What qualities do you think make a good home manager?

A manager needs to be able to prioritise the residents welfare, someone who has great attention to detail, who is focused and helpful, friendly and approachable.

What do you enjoy/are you looking forward to the most about working at this care home?

I have horses, a dog and a husband, this keeps be very busy outside of work. I enjoy spending time with my animals and I love living in the quiet countryside.

I enjoy working with a very supportive team who are very passionate about Overbury House.

Nathan Smith Head Chef - Overbury House

Year started working at Healthcare Homes

2016

Why did you decide to work at Healthcare Home?

I worked in the home via an agency and loved it so much. I was excited to apply for a permanent role.

What role did you carry out before you came to Healthcare Homes?

Experienced chef working in hospitality.

What’s your favourite part of your working day and why?

Working with such a fabulous team. We support each other and work hard to make a happy home.

What has been your biggest career highlight to date?

Taking on the promotion to Head Chef at Overbury House. I have really enjoyed the opportunity to lead change.

What are your interests outside of work/how do you unwind?

I make the most of my time outside of work and enjoy travel, particularly America.

Marius Gogoasa Head of Housekeeping - Overbury House

Year started working at Healthcare Homes

2013

Why did you decide to work at Healthcare Home?

I like working with people and I always try to make a difference.

What do you think a person needs to do to be good in your role?

Attention to detail, good team player and patience.

What’s your favourite part of your working day and why?

I cannot say I have a favourite part of the day but I do like it when I can help residents, answering their questions, listening to their stories and any concerns.

What’s been your biggest professional challenge in your current role, or in your career to date?

When I first started because it was a new country, new environment and new culture that I had to adapt to.

What has been your biggest career highlight to date?

Promotion from domestic assistant to head of housekeeping.

What qualities do you think make a good home manager?

Passion for what he/she does, a firm and fair attitude and be open and approachable.

What are your interests outside of work/how do you unwind?

Spending time with family, watching football and taking a walk on the beach.

What do you enjoy/are you looking forward to the most about working at this care home?

Being part of a team that takes pride in what they do, working hard to make a difference in others lives.

Kyle Denny Maintenace - Overbury House

Please detail any relevant education/training

I have previously worked in maintenance and as a carer. I feel this has given me the tools and experience in both fields to work well in a residential setting.

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

I wanted to challenge myself with something new and to learn new skills.

What role did you carry out before you came to Healthcare Homes?

Prior to Overbury House I worked in maintenance at a leisure resort.

What do you think a person needs to do to be good in your role?

A varied skill set, good communication skills, adaptable and approachable.

What’s your favourite part of your working day and why?

Being able to work with a good team of people that keep the team morale high. I enjoy being busy.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest professional challenge is remaining organised with regular audits whilst maintaining the general daily upkeep of the home.

What has been your biggest career highlight to date?

I have previously worked as a carer and in maintenance but I now feel settled in a position that I feel uses my strengths on a daily basis.

What qualities do you think make a good home manager?

A manager needs to put the residents first, has a keen eye for detail, motivated and friendly.

What do you enjoy/are you looking forward to the most about working at this care home?

I love spending time with my wife and 2 boys on the weekend, I like family movie time and trying to relax.

I look forward to each day at Overbury House. You never know what challenges you will face on a daily basis every day is unique to itself.

Elaine Wilcox Activities co-ordinator and carer - Overbury House

Why did you decide to work at Healthcare Homes?

I enjoy helping others

What role did you carry out before you came to Healthcare Homes?

Housewife

What do you think a person needs to do to be good in your role?

Patience, a caring attitude and attention to detail

What’s your favourite part of your working day and why?

All aspects

What’s been your biggest professional challenge in your current role, or in your career to date?

Coming up with new events for our residents

What has been your biggest career highlight to date?

Getting a response from the Queen to Overbury House

What qualities do you think make you stand out?

An understanding nature to the challenges of the residents and staff

What are your interests outside of work/how do you unwind?

Photography and visiting family

What do you enjoy/you looking forward to most about working at this care home?

Bring quality to residents and their families

Shipdham Manor

Shipdham, Norfolk

Kay Emsley Home Manager - Shipdham Manor

Why did you decide to work at Healthcare Homes?

Started by needing the experience and ended up loving my job, residents and people I work with

What role did you carry out before you came to Healthcare Homes?

Shipdham Manor has been my only work place since leaving school. I started as a kitchen assistant, then became a carer, senior, administrator, clinical lead and now Home Manager.

What do you think a person needs to do to be good in your role?

Caring, understanding, be patient and enjoy a challenge. Work well with the team. Be organised and communicate well

What’s your favourite part of your working day and why?

Talking to residents and relatives, getting to know them as individuals; some have amazing stories from their life histories

What’s been your biggest professional challenge in your current role, or in your career to date?

Currently undertaking the six steps programme in end of life care. Creating a portfolio, attending training sessions to then train the staff to get the home accredited.

What has been your biggest career highlight to date?

My Home Manager position currently

What qualities do you think make you stand out?

Supportive, a motivator. Leads the staff team. Encouraging

What are your interests outside of work/how do you unwind?

Family days out – beach and woodland walks. Seeing friends. Exercise, circuit classes

What do you enjoy/you looking forward to most about working at this care home?

That everyone continues to get on board to work and help one another; it’s a great team

Jessica Turner Administrator/Senior Carer - Shipdham Manor

Please detail any relevant education/training

NVQ Level 3 (Health and Social Care) Dementia Care Coach, Pharmacy Certificate, Community Nursing Course.

Year started working at Healthcare Homes

2016

Why did you decide to work at Healthcare Home?

Closer to home, good CQC reports and reputation.

What role did you carry out before you came to Healthcare Homes?

Care assistant and senior care assistant.

What do you think a person needs to do to be good in your role?

Kind, caring supportive, good at listening, motivated, good work ethic, organised, reliable, work as part of a team.

What’s your favourite part of your working day and why?

Spending 1 to 1 time with the residents, being able to talk and to listen to them, having a laugh and making them smile.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning the administrator role and the more business side, but still being able to balance that with working care shifts.

What has been your biggest career highlight to date?

Being shortlisted for the Healthcare Homes star awards 2019.

What qualities do you think make a good home manager?

Someone that is supportive and listens to new ideas and has respect for staff.

What are your interests outside of work/how do you unwind?

Spending time with family and friends, going on holidays, weekends away and trips. I like to travel.

What do you enjoy/are you looking forward to the most about working at this care home?

That we are all one big team, we all get on and muck in. The residents welfare is everyone’s priority no matter what job role they have.

Debbie Renton Housekeeper - Shipdham Manor

What role did you carry out before you came to healthcare homes?

Mid day supervisor

What do you think a person needs to do to be good in your role?

Patience, organised, meticulous with good time management

What’s your favorite part of your working day and why?

Putting a smile on the residents faces.

What has been your biggest professional challenge in your current role, or in your career to date?

Managing work loads.

What has been your biggest career highlight to date?

Managing a team

What qualities do you think make you stand out?

I am always helpful

Sheena Blackman Activities Co-ordinator - Shipdham Manor

Why did you decide to work at Healthcare Homes?

Previously worked in care and moved to the area

What role did you carry out before you came to Healthcare Homes?

Care assistant

What do you think a person needs to do to be good in your role?

Communication and to listen to others well. To respect, care, provide time and dignity to those you are working with. Be patient

What’s your favourite part of your working day and why?

I enjoy all of my working day as each day is different, with different challenges and rewards for those I care for

What’s been your biggest professional challenge in your current role, or in your career to date?

Having to give up my role as a care assistant due to a health problem to take on the responsibility of Activities Co-ordinator

What has been your biggest career highlight to date?

The responses I receive, however big or small from the residents here at Shipdham Manor when we hold various activities whey they enjoy

What qualities do you think make you stand out?

Someone who shows care, sympathy, empathy and understands all and works well within a team environment. Professionalism

What are your interests outside of work/how do you unwind?

Crafting, gardening and going to the coast

What do you enjoy/you looking forward to most about working at this care home?

Being able to look after and care for others who have various needs and being part of our great team here at Shipdham Manor

Patricia Binks Clinical Lead - Shipdham Manor

Please detail any relevant education/training

NVQ Level 2 & 3.

Year started working at Healthcare Homes

1998

Why did you decide to work at Healthcare Home?

I wanted to go into care to help improve peoples lives.

What role did you carry out before you came to Healthcare Homes?

Domestic.

What do you think a person needs to do to be good in your role?

Motivated, committed, team player, caring, kind and reliable.

What’s your favourite part of your working day and why?

Being able to support the staff and residents to maintain a good quality of life.

What’s been your biggest professional challenge in your current role, or in your career to date?

Succeeding in getting my clinical lead role which requires more computer work which has extended my skills and knowledge.

What has been your biggest career highlight to date?

Becoming clinical lead for the home.

What qualities do you think make a good home manager?

Supportive, firm but fair, organised and committed.

What are your interests outside of work/how do you unwind?

I go to different gym classes and spend time with family and friends.

What do you enjoy/are you looking forward to the most about working at this care home?

Seeing the staff and residents each day that I have built a good relationship with.

Keiley Spiller Head of Care - Shipdham Manor

Please detail any relevant education/training

NVQ 2, 3 and 5. Dementia awareness, dementia coach.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

Opportunities – Previously worked with Healthcare Homes between 2012 – 2017 and had a good experience.

What role did you carry out before you came to Healthcare Homes?

2012-2017 Carer/Senior 2017-2019 Deputy Manager

What do you think a person needs to do to be good in your role?

Listen to others, take criticism well, be passionate about their job, have commitment and be willing to learn new skills.

What’s your favourite part of your working day and why?

Taking care of others and helping those in need as it makes you feel good at the end of the day knowing you have helped someone.

What’s been your biggest professional challenge in your current role, or in your career to date?

Dealing with conflict between staff. I feel I deal with challenges quite well and always keep calm to make them feel less challenging.

What has been your biggest career highlight to date?

Finishing my NVQ 5

What qualities do you think make a good home manager?

A good listener, making everyone feel valued in all departments. Someone who takes their role seriously and always looking to improve.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy working with all the staff and having a really supportive team. I enjoy getting to know residents and building a relationship with them and their families and friends.

What are your interests outside of work/how do you unwind?

I like to unwind by having days at home relaxing or going for walks on the coast and seeing family.

St Leonards Court

Mundford, Norfolk

Shelley Jarred Home Manager - St Leonards Court

Why did you decide to work at Healthcare Homes?

I had heard great things about Healthcare Homes

What role did you carry out before you came to Healthcare Homes?

Senior orthopaedic practitioner

What do you think a person needs to do to be good in your role?

Having compassion and understanding dementia. Being able to listen and be organised

What’s your favourite part of your working day and why?

Spending time with residents and all of my staff team

What’s been your biggest professional challenge in your current role, or in your career to date?

Leaving the NHS after nearly 20 years

What has been your biggest career highlight to date?

Passing all of my qualifications and getting an award from NHS ‘putting you first’

What qualities do you think make you stand out?

Listening and being able to do every job

What are your interests outside of work/how do you unwind?

Eating with friends

What do you enjoy/you looking forward to most about working at this care home?

Seeing residents and my team sharing time and laughs together each day

Joanne Jobson Head of Care - St Leonards Court

Why did you decide to work at Healthcare Homes?

I started at St Leonards Court many years ago working night shifts

What do you think a person needs to do to be good in your role?

Be a good listener, very compassionate and dedicated

What’s your favourite part of your working day and why?

I love my days, each being very different

What has been your biggest career highlight to date?

Being promoted to Head of Care

What qualities do you think make you stand out?

A good listener, understanding, fun and approachable

What are your interests outside of work/how do you unwind?

Walking my dogs

What do you enjoy/you looking forward to most about working at this care home?

We at St Leonards Court are a very small home. We are all family here. All staff are totally committed to the home. I am very proud to be here at St Leonards Court

Vickie Lamb Administrator/Activities Co-ordinator/Senior Carer - St Leonards Court

Why did you decide to work at Healthcare Homes?

I started at the home just after I left school making refreshments for residents

What role did you carry out before you came to Healthcare Homes?

A care assistant at a different home

What do you think a person needs to do to be good in your role?

Good people skills and being organised

What’s your favourite part of your working day and why?

Coming in to see our residents as they are like my family

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing from care to admin; I have really enjoyed the change

What has been your biggest career highlight to date?

Being a Senior Carer at the age of 20

What qualities do you think make you stand out?

Kind, caring, understanding and a good listener

What are your interests outside of work/how do you unwind?

Spending time with my children and family

What do you enjoy/you looking forward to most about working at this care home?

The residents, seeing them enjoy an activity and smiling

Dawn Norman Cook - St Leonards Court

Why did you decide to work at Healthcare Homes?

The home had a good reputation

What role did you carry out before you came to Healthcare Homes?

I used to cook at a children’s nursery

What do you think a person needs to do to be good in your role?

An understanding of dietary requirements, be a good cook and understand people’s likes and dislikes

What’s your favourite part of your working day and why?

Watching the residents enjoy their meals

What’s been your biggest professional challenge in your current role, or in your career to date?

When I was head cook and ordering food, making sure there was always enough

What has been your biggest career highlight to date?

Still working at St Leonards Court

What qualities do you think make you stand out?

Be understanding, empathetic and calm in difficult situations

What are your interests outside of work/how do you unwind?

Reading and relaxing

What do you enjoy/you looking forward to most about working at this care home?

Coming in to see residents and colleagues

Tracy Rolph Activities Co-ordinator - St Leonards Court

Why did you decide to work at Healthcare Homes?

I always wanted to work with the elderly.

What role did you carry out before you came to Healthcare Homes?

Community work. I worked here for Manorcourt Care 28 years ago and transferred to Healthcare Homes

What do you think a person needs to do to be good in your role?

Patience, understanding, organisation skills and give a high quality of care to all

What’s your favourite part of your working day and why?

There is no favourite part of the day as I enjoy all the different parts of a resident’s day

What’s been your biggest professional challenge in your current role, or in your career to date?

NVQ 3 Maths and English

What has been your biggest career highlight to date?

Being able to help others in their daily tasks

What qualities do you think make you stand out?

A good listener, understanding and being in control of daily situations

What are your interests outside of work/how do you unwind?

Walking my pony and looking after my grandson

What do you enjoy/you looking forward to most about working at this care home?

Enjoying time with my colleagues and residents

The Gables

Great Yarmouth, Norfolk

Chris Chambers Home Manager - The Gables

Why did you decide to work at Healthcare Homes?

I was approached to join the company as one of the Director’s had heard about my work and successes

What role did you carry out before you came to Healthcare Homes?

Home Manager for different providers

What do you think a person needs to do to be good in your role?

Motivation, patience, sense of vision, being able to think out of the box and flexibility

What’s your favourite part of your working day and why?

Getting the chance to spend time with the residents. Being the manager, I try to see everyone each day, although sometimes difficult

What’s been your biggest professional challenge in your current role, or in your career to date?

In a previous company, managing a major refurbishment of the home and changing the ethos. When I started at the home, it was rated inadequate and I was able to change this to a good rating with CQC

What has been your biggest career highlight to date?

I started my career in care as a domestic assistant working my way up to carer then senior carer. I have been in the care setting for over 25 years and still enjoy it

What qualities do you think make you stand out?

Same as above…

What are your interests outside of work/how do you unwind?

I own four basset hounds and enjoy walking them along the beach in Gorleston. I enjoy socialising with friends.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy the daily challenges of managing a care home and being able to make a difference for both residents and staff

Julia Hayes Deputy Manager - The Gables

Why did you decide to work at Healthcare Homes?

I worked in a dementia registered home which was being re-built as an 88 bed home. I did not like the set-up of it and preferred the homely feel at The Gables.

What role did you carry out before you came to Healthcare Homes?

Care Co-ordinator

What do you think a person needs to do to be good in your role?

Be open to new ways of working, embrace change. Question everything.

What’s your favourite part of your working day and why?

Time spent with the residents, knowing you have made a difference and enhanced their well-being

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was coing in to a care setting that did not understand person centred care and were very task orientated. Changing the culture took time.

What has been your biggest career highlight to date?

Winning the dementia award for the East of England in 2013

What qualities do you think make you stand out?

I believe that care comes from the heart. A good manager needs to care for all of the staff, residents and relatives and have their best interests at heart

What are your interests outside of work/how do you unwind?

I love to spend time with my three daughters, grandchildren, husband and three dogs. I also read tarot cards and enjoy reading.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy working with my Mnaager; we have worked together for over 10 years. I enjoy listening to residents reminiscing about their pasts.

Candelaria McCarthy Housekeeper - The Gables

What role did you carry out before you came to Healthcare Homes?

Counter assistant in a supermarket in Canary Islands

What do you think a person needs to do to be good in your role?

To have commitment and attention to detail

What’s your favourite part of your working day and why?

When I visit residents in their rooms and see if they would like me to do anything; they are always so appreciative

What’s been your biggest professional challenge in your current role, or in your career to date?

Trying to achieve a good job

What qualities do you think make you stand out?

Someone who can provide leadership, inspire staff and be approachable

What are your interests outside of work/how do you unwind?

Unwind with a perfect cup of tea

What do you enjoy/you looking forward to most about working at this care home?

The people who I work with and those we do work for

Caroline Waller Activities Co-ordinator - The Gables

Please detail any relevant education/training

My background is mainly in art and design.

Year started working at Healthcare Homes

2018

What role did you carry out before you came to Healthcare Homes

I have spent the last 20 years as a self-employed artist.

What do you think a person needs to do to be good in your role?

Compassion and happiness.  Be easy to talk to.  Be creative and adaptable.

What’s your favourite part of your working day and why?

The times I get to speak to our residents so I can get a better idea of their likes and dislikes.

What’s been your biggest professional challenge in your current role, or in your career to date?

Finding activities to keep everyone happy.

What has been your biggest career highlight to date?

Having individuals who do not really speak much but open up and share their life histories.

What qualities do you think make a good home manager?

A good personality who respects his/her staff.  Willing to stand up for what they think is right and in the best interest of the residents.

What do you enjoy/are you looking forward to the most about working at this care home?

Art and design in all forms.  Landscape gardening, music and fitness.

Getting to know the residents better and having a more dynamic routine.

Chrissy Thompson Senior Carer - The Gables
Clare Burrows Senior Carer - The Gables
Elaine Sutton Chef - The Gables
Louise Administrator - The Gables
Allison Sartin Senior Carer - The Gables
Gary White Maintenance and Health & Safety Rep - The Gables

Why did you decide to work at Healthcare Homes?

I had relocated to the area and was looking for a maintenance position

What role did you carry out before you came to Healthcare Homes?

Maintenance for a different care home group

What do you think a person needs to do to be good in your role?

Flexibility is key because you are always moving between jobs. Ability to problem solve and be multi-skilled

What’s been your biggest professional challenge in your current role, or in your career to date?

I have a permanent need for information and learning. I have learnt a lot in my role but always wish to learn more

What has been your biggest career highlight to date?

I enjoy projects – at The Gables I refurbished an unused bedroom and created a hair salon

What qualities do you think make you stand out?

A manager needs to be multi-skilled, approachable, professional but easy to get on with

What are your interests outside of work/how do you unwind?

Studying animal behaviour and reading about animal sciences. Keeping and breeding exotic animals. Tortoise and turtle welfare

What do you enjoy/you looking forward to most about working at this care home?

I like the variety in my job and I enjoy being around the residents

The Manor House

North Walsham, Norfolk

Paula Pawsey Home Manager - The Manor House

Why did you decide to work at Healthcare Homes?

I started working for Manorcourt Homecare in 2014. The good reputation of Manorcourt Homecare led me to the Healthcare Homes Group.

What role did you carry out before you came to Healthcare Homes?

Registered Manager for a different provider in their homecare division. We covered Norfolk providing over 5,000 hours a week in care hours

What do you think a person needs to do to be good in your role?

Good communication, caring attitude and understanding the needs of the people we look after

What’s your favourite part of your working day and why?

First thing in the morning when I say ‘good morning’ to the staff and our residents. I love that I get to see the people we look after each day after spending 15 years in the homecare sector where I rarely met with customers

What’s been your biggest professional challenge in your current role, or in your career to date?

In my career to date, with a previous employer winning a major contract with a local council. This included taking on about 100 new customers and TUPE of employees. It was a real challenge but with support from my ground level team, in time we managed to provide a good service.

What has been your biggest career highlight to date?

Being the youngest Registered Manager with Norfolk County Council at just 22.

What qualities do you think make you stand out?

Willing to work with the team, listening to everyone’s views and a good communicator. Good time management and being organised. However busy you are, make time for people when they have asked for help and support.

What are your interests outside of work/how do you unwind?

Gardening and walking along the beach at Sea Palling. I unwind by having a supportive husband who doesn’t mind me ‘off-loading’ to him on a regular basis

What do you enjoy/you looking forward to most about working at this care home?

The staff who work here, we really are a team. All the happy residents and hearing feedback from them about the standard of care they receive. It really does feel like we are making a difference

Sonya Bunn Deputy Manager - The Manor House

Please detail any relevant education/training

All mandatory training, Level 3 Certificate in Palliative Care, NVQ 3 Promoting Independence, NVQ 5 in Leadership for Health and Social Care.

Year started working at Healthcare Homes

2000

Why did you decide to work at Healthcare Home?

Interested in caring for people

What role did you carry out before you came to Healthcare Homes?

Worked in hospitals and in learning difficulties

What do you think a person needs to do to be good in your role?

Caring, patient and a sense of humour

What’s your favourite part of your working day and why?

Conversing with the residents to ensure they are happy

What’s been your biggest professional challenge in your current role, or in your career to date?

The 18 months it took to complete my level 5 as it was done in addition to my normal working week and looking after my young child at home.

What has been your biggest career highlight to date?

Gaining my Deputy Manager role

What qualities do you think make a good home manager?

Fair, focused, patient, professional and caring

What do you enjoy/are you looking forward to the most about working at this care home?

Walking the dogs and spending time with friends and family

Promoting high quality care, motivating staff and working within a good team.

Linda Blake Administrator - The Manor House

Why did you decide to work at Healthcare Homes?

I had taken redundancy from the civil service, took a career break and considered working part time closer to home. I knew the former administrator who was moving away from the area who suggested the role to me. I met the owner and decided to give it a go; still here nearly 20 years later.

What role did you carry out before you came to Healthcare Homes?

I joined the civil service in 1971 as a clerical officer and after a series of promotions and a range of job roles I became Business Unit Manager.

What do you think a person needs to do to be good in your role?

Ability to multi-task, organisational skills, able to prioritise, a good communicator, good inter-personal skills and the ability to get on with people at all levels. Foresight and planning. Good IT knowledge, particularly in Word and Excel. Good liaison with residents and families.

What’s your favourite part of your working day and why?

The most rewarding is being satisfied that you have done the best you can for that day when you go home

What has been your biggest career highlight to date?

Managing to work at The Manor House for nearly 20 years. Recognition by my fellow work colleagues, Manager and Regional Manager in being awarded employee of the year late 2010/early 2011 largely due to continuing work with minimum interruption whilst having operations and treatment for cancer

What qualities do you think make you stand out?

Lead by example, fully understand all job roles, unite the team, good man management skills, ability to delegate effectively, good inter-personal skills, identifying strengths and weaknesses, giving support to anyone with weaknesses, be seen to be in charge, regular meetings, good communicator particularly for imparting information, staff development for those who desire it, ensuring staff are given the tools to do their jobs effectively. Good liaison with residents and relatives, be visual. Accessible to all. Maintain and improve standards.

What are your interests outside of work/how do you unwind?

I am a keen sports fan, Norwich City season ticket holder and have supported the Canaries since the 1960’s. I am heavily involved with playing and the administration within bowls, at club level. I am Secretary/Treasurer, on the committee of local leagues, county level where I am Secretary/Treasurer also. I am a delegate at National level for the English Bowling Federation. I have been county President and National President. On the playing front, I have been successful at both county and National level on numerous occasions and since 1982 I have been a regular member of the Federation outdoor county team. I also play for Norfolk indoor county team. I also enjoy quizzes and devise quizzes for charity which have raised thousands of pounds in the past few years. I am involved in village life and Chair the village hall management committee.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy working with all the other staff, care and non-care and speaking with residents. Feeling that my contribution makes a difference to the life experience we aim to give our residents

Zoe Wilson Activity Co-ordinator - The Manor House

Please detail any relevant education/training

NVQ Level 2 in Housekeeping

Year started working at Healthcare Homes

2009

What role did you carry out before you came to Healthcare Homes

Early morning cleaner at a Doctors surgery and a retail assistant in a saddlery.

What do you think a person needs to do to be good in your role?

Common sense, a good sense of humour and speed.

What’s your favourite part of your working day and why?

Good day – being any time of the day, bunch of people and having a laugh with residents.
Bad day – Home time, so I can see my dogs.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with such a variety of people, residents and staff.

What has been your biggest career highlight to date?

Getting a letter from MP Norman Lamb thanking me for what I do at The Manor House for the residents. Also getting nearly all of the residents out on a boat on the broads.

What qualities do you think make a good home manager?

Common sense, confidence, good sense of humour, patience and wide shoulders.

What are your interests outside of work/how do you unwind?

Walking, gardening, shooting. My dogs – showing, agility, working, breeding and competing at Crufts winning many years on the trot!

What do you enjoy/are you looking forward to the most about working at this care home?

Trying to make a difference and improve residents lives, for the time they have left.

John Ball Maintenance - The Manor House

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

Type of work, location and attendance times

What role did you carry out before you came to Healthcare Homes

Maintenance/caretaker at local school

What do you think a person needs to do to be good in your role?

A want to do the job, do it with a smile, have technical knowledge, a mix of admin and technical skills, ability to prioritise and have a methodical approach to tasks

What’s your favourite part of your working day and why?

Problem solving, using my own and others skills to overcome problems/issues

What’s been your biggest professional challenge in your current role, or in your career to date?

To understand and manage the large number of daily/weekly and monthly checks required at the home

What has been your biggest career highlight to date?

Getting along with other team members and having no unplanned absence in 15 years

What qualities do you think make a good home manager?

Logical, calm and relaxed approach.  Being firm but fair and treating all equally and with respect

What do you enjoy/are you looking forward to the most about working at this care home?

Running a local quiz night, cycling, walking, voluntary work for a local scheme, watching TV and food & drink

The setting of the home is stunning.

Chantelle Lowe Head Chef - The Manor House

Why did you decide to work at Healthcare Homes?

I wanted to work in the kitchen

What role did you carry out before you came to Healthcare Homes?

Schooling horses

What do you think a person needs to do to be good in your role?

Working as a team

What’s your favourite part of your working day and why?

Lunchtime, when I serve meals and am able to see the residents. It is lovely to have daily feedback from them.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with my team and keeping a good team motivated

What has been your biggest career highlight to date?

Running my own kitchen

What qualities do you think make you stand out?

Being happy to listen and to keep confidentiality

What are your interests outside of work/how do you unwind?

Walking my dogs, travelling and sitting in my hot tub

What do you enjoy/you looking forward to most about working at this care home?

Talking to our residents and working with my team