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Aldringham Court

Aldringham, Suffolk

Jacqueline Day Head Chef - Aldringham Court

Please detail any relevant education/training

NVQ 1 Hotel Caterings

NVQ 2 Pastry Chef

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I like to help look after the residents and I enjoy being a chef.

What role did you carry out before you came to Healthcare Homes?

My previous job was a Chef.

What do you think a person needs to do to be good in your role?

Helping and looking after the residents and to make sure the food always tastes and looks good.

What’s your favourite part of your working day and why?

Cooking. I’ve always enjoyed cooking and I like to receive good feedback.

What do you enjoy/are you looking forward to the most about working at this care home?

Cooking, walking and caring for my pets and my husband.

I get on well with all of the other chefs and residents and is what I look forward to during my day.

Dawn Culf Team Leader/Head Senior - Aldringham Court

Why did you decide to work at Healthcare Homes?

I had always worked in care for children but wished to care for the older generation. Healthcare Homes is prominent in the local community.

What role did you carry out before you came to Healthcare Homes?

Higher level teaching assistant

What do you think a person needs to do to be good in your role?

To be compassionate, have empathy and be willing to adapt to any aspect and role when required

What’s your favourite part of your working day and why?

Getting the residents up and making them smile at the start of the day

What’s been your biggest professional challenge in your current role, or in your career to date?

To prove that I am able to do many tasks and be given the recognition.

What has been your biggest career highlight to date?

Being promoted to team leader and taking part in the Health Care Practitioner course

What qualities do you think make you stand out?

A good home manager has to finely juggle business and empathy. To be there for staff, residents and owners

What are your interests outside of work/how do you unwind?

I unwind with friends, family and by gardening. I enjoy the countryside and coastal scenery

What do you enjoy/you looking forward to most about working at this care home?

Completing my Health Care Practitioner course and utilising new skills within the care home. Working closely with the team

Nicola Phillips Business Support - Aldringham Court

What role did you carry out before you came to Healthcare Homes?

Business support manager for Suffolk County Council

What do you think a person needs to do to be good in your role?

Organisational skills, be methodical, polite and with a holistic approach

What’s your favourite part of your working day and why?

The whole day – time just flies

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was steering and supporting my teams of administrators through structural change in my past role whilst trying to ensure morale was maintained and deadlines still met even though there was uncertainty of staff remaining employed

What has been your biggest career highlight to date?

From starting off as a receptionist and working my way up to be a business support manager and a career with Suffolk County Council spanning 20 years

What qualities do you think make you stand out?

Having the ability to lead and develop the business, to communicate effectively, form a bond and gain the confidence of your workforce. An individual able to liaise with residents, relatives and other professional bodies. To wear a smile on your face even through the most difficult of challenges

What are your interests outside of work/how do you unwind?

Meeting up with friends and family, foreign travel, gardening and decorating

What do you enjoy/you looking forward to most about working at this care home?

Seeing our residents each morning when I arrive. Learning new skills and developing my career should the opportunity arise

Lee Wyard Maintenance - Aldringham Court

Why did you decide to work at Healthcare Homes?

Change in career

What role did you carry out before you came to Healthcare Homes?

Metal work engineering

What do you think a person needs to do to be good in your role?

Good communication skills. Organised with the ability to prioritise workload. Meet deadlines.

What’s your favourite part of your working day and why?

Interacting with our residents, putting a smile on their face and carrying out my work to the best of my ability

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing career pathway

What has been your biggest career highlight to date?

Seeing the smiles on the faces of our residents

What qualities do you think make you stand out?

Good communication skills with staff, residents, relatives and other agencies. Being a leader to promote the business but to have the residents’ best interests and safety as paramount. Also to boost staff morale and work as part of a team.

What are your interests outside of work/how do you unwind?

Camping in my VW van. Motorcycles and socialising with friends and family

What do you enjoy/you looking forward to most about working at this care home?

Seeing our residents happy

Elaine Holmes Activities Co-ordinator - Aldringham Court

Why did you decide to work at Healthcare Homes?

I have always found and really enjoyed working with the elderly. It is so rewarding. I love my role.

What role did you carry out before you came to Healthcare Homes?

Activities/Health Care Assistant – Cottage Hospital

What do you think a person needs to do to be good in your role?

To be kind, compassionate and understanding. To have a good understanding of dementia and the needs of the very ill and frail. To have an understanding of equality and diversity.

What’s your favourite part of your working day and why?

I love to go in to our resident’s rooms for one-to-one talks. I also enjoy organising entertainment and watching and taking part.

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing from care to activities

What has been your biggest career highlight to date?

Getting the home ready for Christmas and organising events for our residents

What qualities do you think make you stand out?

To be kind, compassionate and understanding. Be a good listener and a good role model for our team

What are your interests outside of work/how do you unwind?

Walking, gardening, crafting, sewing, crochet, knitting, swimming and spending time with family

What do you enjoy/you looking forward to most about working at this care home?

Making a difference to an individual’s day; just a little smile or reassurance

Barking Hall

Near Needham Market, Suffolk

Susan Oates Home Manager - Barking Hall

Why did you decide to work at Healthcare Homes?

The company has a friendly ethos; it comes across as truly caring about it residents and staff unlike larger corporate providers

What role did you carry out before you came to Healthcare Homes?

Regional Support Manager for Essex

What do you think a person needs to do to be good in your role?

To have patience, be able to work under pressure, go the extra mile regardless. Understand and love people, be able to lead a team, never take anyone or anything for granted. Have a clear picture of what you want to achieve with your home and team.

What’s your favourite part of your working day and why?

All of it for different reasons

What’s been your biggest professional challenge in your current role, or in your career to date?

All my challenges are different, no one greater or smaller than the other

What has been your biggest career highlight to date?

Coming to Barking Hall. It is nice after all these years to find a company in current times as friendly as this one, so many out there have lost their way over the years

What qualities do you think make you stand out?

Perseverance, patience, compassion, leadership, attention to detail and a love of people. Wanting to do your absolute best for everyone

What are your interests outside of work/how do you unwind?

Family, gardening, reading and travel

What do you enjoy/you looking forward to most about working at this care home?

Making Barking Hall a real pleasure to live in for its residents and an amazing place to work for all our lovely employees

Samantha Lilley Business Administrator - Barking Hall

Why did you decide to work at Healthcare Homes?

My Grandmother was taken care of in one of our Healthcare Homes. I was taken aback by the love, care and dedication that the team at the said home delivered. They treated each other, residents and guests with dignity and respect, always welcoming and friendly. Nothing was too much.

What role did you carry out before you came to Healthcare Homes?

I worked in insurance on leaving school. I then took a voluntary position in a primary school working alongside the reception classes.

What do you think a person needs to do to be good in your role?

A good listener, able to communicate well with others. Be kind and sympathetic, listen to others. Be punctual and be able to self-organise and prioritise

What’s your favourite part of your working day and why?

I love coming in to work and seeing our residents, seeing them taking part in activities enjoying themselves

What’s been your biggest professional challenge in your current role, or in your career to date?

Prioritising workload

What has been your biggest career highlight to date?

Being promoted to Business Administrator from Administrator. Being nominated for a care home award

What qualities do you think make you stand out?

Someone who takes time to get to know their residents, resident’s families and staff. Has a day to day positive attitude. Has an open door policy, is happy to invite you in or if busy book an appointment. Someone who is kind, compassionate, available to listen and act if necessary. A manager who looks for development in their team and looks to motivate staff. Be approachable

What are your interests outside of work/how do you unwind?

I like to spend time with my family. I enjoy walking my dogs. Playing games with my children

What do you enjoy/you looking forward to most about working at this care home?

I have only been at Barking Hall since early 2018 as I transferred from one of our sister homes. I am really looking forward to getting to know our residents here, their families and staff

Abbe Cook Activities Coordinator - Barking Hall

Please detail any relevant education/training

Up to date with all current training which I enjoy doing.

Year started working at Healthcare Homes

2008

Why did you decide to work at Healthcare Home?

I needed a change as the children were older so I decided I’d like to work with the elderly.

What role did you carry out before you came to Healthcare Homes?

Full time mother.

What do you think a person needs to do to be good in your role?

Caring, understanding, compassionate, funny active, hands on and friendly.

What’s your favourite part of your working day and why?

Seeing my residents smile and laugh.

What’s been your biggest professional challenge in your current role, or in your career to date?

Finding activities that the residents will enjoy and find stimulating, but that can also market the home.

What has been your biggest career highlight to date?

Being asked to join the activities team.

What qualities do you think make a good home manager?

Kind, caring and compassionate.

What are your interests outside of work/how do you unwind?

Relaxing with my family, walking the dogs.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy seeing the smiles on the residents faces when you sit with them and talk, or take them for a walk or days out. Knowing we make a difference to them daily.

Kelly Duszynski Student Nursing Associate - Barking Hall

Why did you decide to work at Healthcare Homes?

I liked the friendly, family feel to both homes and the focus on providing a home from home

What role did you carry out before you came to Healthcare Homes?

I worked in fashion and retail which I found unfulfilling

What do you think a person needs to do to be good in your role?

Patience, understanding, being able to stay calm in stressful or emotional situations. It is also important to have good organisational skills

What’s your favourite part of your working day and why?

I enjoy seeing the residents being supported to live their lives in a way that makes them happy. Being able to reassure someone that is anxious or sad

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking an active role in the MDT meetings and the organisation of our delirium pathway. I was challenged to organise lots of information and communicate effectively with other professionals

What has been your biggest career highlight to date?

Gaining a place on the Nursing Associate course. I am pleased to be able to develop my career further.

What qualities do you think make you stand out?

Good listening skills, fairness, be organised and involved with day to day patient care. Someone who is approachable, proactive and positive

What are your interests outside of work/how do you unwind?

I love nature and enjoy walking with my husband and greyhound Herbie. I play the flute and like to bake.

What do you enjoy/you looking forward to most about working at this care home?

Seeing the home move forward in to even better times. Having a great reputation in the area.

Beth Harvey Senior Care Assistant - Barking Hall

Why did you decide to work at Healthcare Homes?

I decided to work at Barking Hall as it has a good reputation. I also have lots of care and love to give

What role did you carry out before you came to Healthcare Homes?

Before I commenced at Barking Hall I had completed a college course and worked in farming

What do you think a person needs to do to be good in your role?

You need to be caring, understanding, patient and be able to work well in a team and show good leadership skills

What’s your favourite part of your working day and why?

Seeing the residents happy, comfortable and enjoying themselves be it in an activity or with a staff or family member. Their smiles mean everything.

What’s been your biggest professional challenge in your current role, or in your career to date?

I feel happy and comfortable in my current role and am looking for my next challenge. I would like to undertake the Health Care Practitioner training and stretch my knowledge and understanding

What has been your biggest career highlight to date?

Becoming a senior carer at Barking Hall

What qualities do you think make you stand out?

A good home manager doesn’t just look after residents but staff alike and doesn’t mind helping when needed

What are your interests outside of work/how do you unwind?

I am a great outdoor fan, I love being in the countryside with the local community. I enjoy spending time with family and friends

What do you enjoy/you looking forward to most about working at this care home?

I enjoy the care team I work with. The care team are very friendly and help the residents in activities. I enjoy the fun and laughter and happy times with the residents. I am looking forward to progressing my career

Julie Cansdale Registered Nurse - Barking Hall

Why did you decide to work at Healthcare Homes?

Lovely, welcoming staff and a picturesque setting

What role did you carry out before you came to Healthcare Homes?

District/Community Nurse

What do you think a person needs to do to be good in your role?

A good communicator, patient, understanding with good interpersonal skills

What’s your favourite part of your working day and why?

I enjoy all of my day as the team are a joy to work with. I love hearing residents often coming out with one liners – ‘if you stick any more patches on me, you will be able to post me’

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing role from District Nurse to working in a nursing home, the roles are very different

What has been your biggest career highlight to date?

Diabetes nurse specialist as an in depth knowledge base supported my role as a nurse for all areas of work

What qualities do you think make you stand out?

Approachable, good listener, active and supportive to colleagues and residents

What are your interests outside of work/how do you unwind?

Walking and spending time with friends and family

What do you enjoy/you looking forward to most about working at this care home?

Ensuring great care and attention given to residents, chatting to residents and relatives. Being able to give 1:1 care and working with a great team

Fornham House

Bury St Edmunds, Suffolk

Desireé Jooste Home Manager - Fornham House

Please detail any relevant education/training

Nurse training 40yrs ago. Completed NVQ 4 and RMA award for registered managers.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

After applying for a position with Healthcare Homes, I was delighted to have been offered a position as a Home Manager. I have met several of the Healthcare Homes senior managers and learnt that they have care at the center of everything they do.

What role did you carry out before you came to Healthcare Homes?

I have had several roles in care. I worked for many companies, and started in a secure Mental Health facility First as Regional Operations Manager, and since then have done several roles, including Home Manager, Regional Director, Operations Manager, Operations Director, and indifferent services from mental health, learning disability, physical disability, secure units, and nursing homes, and lastly residential care homes.

What do you think a person needs to do to be good in your role?

To be passionate about delivering excellent care, supportive to residents, staff and relatives.
To be aware that the job is not a 9-5 job. To ensure that you have sympathy, empathy, and good communication.

What’s your favourite part of your working day and why?

Helping staff on the floor, delivering personal care, and assisting our residents. Also being able to teach our staff.

What’s been your biggest professional challenge in your current role, or in your career to date?

Environmental issues and when services go down and you are waiting for a part.

What has been your biggest career highlight to date?

Being involved in the turnaround of a care home, with several challenges, and being able to do this in a relatively short while.

What qualities do you think make a good home manager?

Passionate, driven, good communicator, results orientated and involved.

What are your interests outside of work/how do you unwind?

I have a granddaughter I would love to see more than I am right now. Hopefully, I will get to do this soon.

What do you enjoy/are you looking forward to the most about working at this care home?

That we achieve Outstanding. We are all working towards this and making the necessary changes to be able to achieve it. The team all want to achieve this. I have inherited a great team at Fornham, and we want to be the best.

Clare Pethick Deputy Manager - Fornham House

Why did you decide to work at Healthcare Homes?

Healthcare Homes has a good reputation

What role did you carry out before you came to Healthcare Homes?

Prior to Healthcare Homes, I worked in as a Hotel Services Manager for a company overseeing laundry, kitchen and maintenance

What do you think a person needs to do to be good in your role?

You need to be a good role model and lead by example. Be approachable, proactive, patient, empathetic, compassionate and dedicated

What’s your favourite part of your working day and why?

I love my job. I like my morning walk round the home talking to staff and residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Running Fornham House for two months whilst no manager or administrator in place

What has been your biggest career highlight to date?

Making it through the above made me realise what I am able to achieve

What qualities do you think make you stand out?

Being a good role model. Doing what is best for the home and always showing support to the staff team. Appreciation goes a long way.

What are your interests outside of work/how do you unwind?

Spending time with my partner and children, 1 and 3.

What do you enjoy/you looking forward to most about working at this care home?

Receiving good reviews from past and present residents and family members. To be a recommended home is always hugely appreciated.

Roela Vaughan Administrator - Fornham House

Please detail any relevant education/training

Health Care Level 2

Year started working at Healthcare Homes

2020

Why did you decide to work at Healthcare Home?

Friends, availability, location.

What role did you carry out before you came to Healthcare Homes?

Deputy Manager.

What do you think a person needs to do to be good in your role?

Approachable, able to multi-task, patient and good communication.

What’s your favourite part of your working day and why?

When it’s busy and your common sense has been challenged and being resourceful.

What has been your biggest career highlight to date?

Being an Administrator.

What are your interests outside of work/how do you unwind?

I enjoy going home to help my daughter with her schoolwork.

What do you enjoy/are you looking forward to the most about working at this care home?

The staff and the residents, I enjoy building rapport with them.

Sarah Pearl Activities Coordinator - Fornham House

Please detail any relevant education/training

I have a BSC Hons in Psychology.

Year started working at Healthcare Homes

2020.

Why did you decide to work at Healthcare Home?

I have been an activities coordinator for other Homes but I really enjoy this job.

What role did you carry out before you came to Healthcare Homes?

Activities Coordinator.

What do you think a person needs to do to be good in your role?

A person needs to be enthusiastic, creative, patient, experience with elderly, flexible, cheerful and a good communicator.

What’s your favourite part of your working day and why?

After an activity, I love it when my residents say how much they enjoyed the activity.

What’s been your biggest professional challenge in your current role, or in your career to date?

The greatest challenge in my career was teaching a child with learning disabilities, however, I managed to get him into a mainstream school with the normal skill set of any other 10-year-old child.

What has been your biggest career highlight to date?

My present role as Activities Coordinator gives me great satisfaction.

What qualities do you think make a good home manager?

A good Home Manager is someone who listens to their team, flexible, a team player and someone who is prepared to help out when needed.

What are your interests outside of work/how do you unwind?

I am a qualified florist so I do lots of gardening and flower arrangement for myself, family and friends. I also love swimming, walking and the theatre.

What do you enjoy/are you looking forward to the most about working at this care home?

Giving the residents a good quality of life for as long as they are with us.

Wendy Burges Receptionist, Hairdresser, GA - Fornham House

Please detail any relevant education/training

NVQ Hairdressing.

Year started working at Healthcare Homes

2007

Why did you decide to work at Healthcare Home?

Hairdressing Vacencey when 1 of my clients moved to the Home.

What role did you carry out before you came to Healthcare Homes?

Hairdresser.

What do you think a person needs to do to be good in your role?

Communication with residents in a friendly and professional way.

What’s your favourite part of your working day and why?

All of my days at Fornham House as I love my job role.

What’s been your biggest professional challenge in your current role, or in your career to date?

When the reception and phones are both busy at the same time.

What has been your biggest career highlight to date?

Being a receptionist.

What qualities do you think make a good home manager?

To be approachable, kind, friendly and professional.

What are your interests outside of work/how do you unwind?

Baking and taking photographs.

What do you enjoy/are you looking forward to the most about working at this care home?

Working with Care Staff.

Family.

Charlie Plant Night Unit Lead - Fornham House

Year started working at Healthcare Homes

Overall, I have been working for Fornham House for 6 years.

Why did you decide to work at Healthcare Home?

I have worked in healthcare since I was 18 years old and Fornham House looked like an interesting place to work.

What role did you carry out before you came to Healthcare Homes?

I was a domiciliary care worker out in the community.

What do you think a person needs to do to be good in your role?

A good sense of humour, a big smile, patient and generally a caring person.

What’s your favourite part of your working day and why?

The bond I have with the residents I care for and the laughs we have.

The team at Fornham House are also like a family.

What’s been your biggest professional challenge in your current role, or in your career to date?

Every day can be a challenge but that’s how you know you’re in the right job to continue each day and do the best you can for the residents.

What has been your biggest career highlight to date?

Getting to know the residents very well, enabling me to give the care level they require and deserve in the best interest of the resident.

What qualities do you think make a good home manager?

A good listener and someone who gives the best advice when we are unsure of something.

What are your interests outside of work/how do you unwind?

Going for family walks and keeping my little one busy, which is sometimes not always easy!

What do you enjoy/are you looking forward to the most about working at this care home?

The team at Fornham House are like a family, every day we try to make it feel special for our residents.

Zoe Cook Head Housekeeper - Fornham House

Please detail any relevant education/training

Registered Childminder

NVQ Level 2 Hospitality

Year started working at Healthcare Homes

2014

Why did you decide to work at Healthcare Home?

Relative worked here and recommended it to me.

What role did you carry out before you came to Healthcare Homes?

I worked as a bar/restaurant supervisor.

What do you think a person needs to do to be good in your role?

They need good organisation skills.

What’s your favourite part of your working day and why?

Interacting with the residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

Stepping up to housekeeper.

What has been your biggest career highlight to date?

Being promoted 3 times in 3 different jobs.

What qualities do you think make a good home manager?

Someone who is approachable.

What are your interests outside of work/how do you unwind?

My family and sport.

What do you enjoy/are you looking forward to the most about working at this care home?

I look forward to interacting with the residents.

Selina Franklin Unit Lead - Fornham House

Please detail any relevant education/training

Prior to joining Fornham House’s team, I had an NVQ level 2 in Health and Social Care.

Year started working at Healthcare Homes

2015

Why did you decide to work at Healthcare Home?

I took a break from the care industry and missed my role so I rejoined.

What role did you carry out before you came to Healthcare Homes?

I worked in a school as a Kitchen Assistant.

What do you think a person needs to do to be good in your role?

They need to be able to multitask and have the residents well being as a priority.

What’s your favourite part of your working day and why?

When I am happy, safe and receive positive feedback or criticism from the residents that will lead us to perfection.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking on the responsibilities of Unit Lead.

What has been your biggest career highlight to date?

Progressing in the Care Industry.

What qualities do you think make a good home manager?

A good listener, supportive and can manage the staff and resident’s needs, even when everyone is busy.

What are your interests outside of work/how do you unwind?

I am a full-time mum, my children are my interests.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy caring and looking after the residents at Fornham House.

Hannah Grant Receptionist - Fornham House

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I feel in love with the beautiful building that is Fornham House and admire the person-centred approach they use.

What role did you carry out before you came to Healthcare Homes?

999 emergency call handler.

What do you think a person needs to do to be good in your role?

The ability to build rapport with residents, relatives and staff. Be willing to go above and beyond to achieve the best outcome.

What’s your favourite part of your working day and why?

Coming in the morning and being able to catch up and chat with our residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest professional challenge is keeping up extremely high customer service standards whilst multitasking around the home.

What has been your biggest career highlight to date?

Joining the Fornham house team and being able to work with such a diverse team of people.

What qualities do you think make a good home manager?

Multitasking, compassion, a sense of humour and the ability to be firm but fair.

What are your interests outside of work/how do you unwind?

Spending as much time with my family as possible and dog walking.

What do you enjoy/are you looking forward to the most about working at this care home?

It’s a rewarding feeling of providing and achieving high-quality care whilst looking after our residents.

Daniel Phillips Head Chef - Fornham House

What role did you carry out before you came to Healthcare Homes?

My first job was here at Fornham House

What do you think a person needs to do to be good in your role?

Form good relationships with people. Be good at cooking, budgeting and menu planning

What’s your favourite part of your working day and why?

Cooking to a high quality standard and receiving positive feedback

What’s been your biggest professional challenge in your current role, or in your career to date?

Acting as Deputy Manager for over a year

What has been your biggest career highlight to date?

Holding successful functions and events involving residents and families

What qualities do you think make you stand out?

Approachable, firm but fair, friendly and will listen to ideas

What are your interests outside of work/how do you unwind?

Karaoke, pub quizzes, going to the cinema and socialising with friends

Foxgrove

Felixstowe, Suffolk

Leanne Greeves Home Manager - Foxgrove

Please detail any relevant education/training

I currently hold NVQ Level 4 Health and Social Care with Managers Award. I have held this for 16 years.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I have always been aware that as a company, Healthcare Homes has always had a reputation for being leaders in the delivery of good positive care. I have high standards myself and like to feel supported by people who are like minded.

What role did you carry out before you came to Healthcare Homes?

I have been a Registered Manager for 16 years.

What do you think a person needs to do to be good in your role?

Approachable, be able to problem solve, remain calm in difficult situations, recognise staff strengths and weaknesses, work on the weaknesses and build the strengths empowering people to believe in themselves. I believe that you should not ask anyone to do something you are not prepared to do yourself. Be caring, flexible, lead by example and above all have a sense of humour.

What’s your favourite part of your working day and why?

Probably tea at 3 as I get to sit with the residents and families, eat cake and have a clear conscience while I’m sitting down chatting to people.

What’s been your biggest professional challenge in your current role, or in your career to date?

I was involved in the building, equipping, furnishing and commissioning of Cotman House. We managed to get our registration on the day of our inspection. I then managed to market and fill the 41 beds in six months.

What has been your biggest career highlight to date?

Receiving an outstanding from CQC after an inspection in a home that cares for people living with advanced dementia.

What are your interests outside of work/how do you unwind?

In my spare time I bake and decorate celebration and wedding cakes. I enjoy walking my dog along the sea front.

What do you enjoy/are you looking forward to the most about working at this care home?

Friendly, professional team, who have a positive “ can do” attitude.

Waunanita Murray Deputy Manager - Foxgrove

Why did you decide to work at Healthcare Homes?

I enjoy working with the elderly, a very satisfying career

What role did you carry out before you came to Healthcare Homes?

Manager – retail store

What do you think a person needs to do to be good in your role?

Patience, understanding, dedication to the job and enjoy working in social healthcare.

What’s your favourite part of your working day and why?

Spending one-to-one time with residents as I enjoy seeing them smile.

What has been your biggest career highlight to date?

Manager with IBM, Scotland

What qualities do you think make you stand out?

Patience, understanding and willing to help where required – ensuring well led and cheerful

What are your interests outside of work/how do you unwind?

Spending time with my grandson. Painting and decorating, gardening.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy ensuring the home is well led and policies are adhered to. I enjoy spending time with residents. I enjoy the challenge in both homes.

Jane Southernwood Administrator - Foxgrove

Why did you decide to work at Healthcare Homes?

I had been working in domiciliary care locally and wished to continue in care, without the travelling. I applied for a care assistant role at Maynell House. I had previously been an admin manager some years earlier and was offered an admin post at Maynell House and Foxgrove, 10 hours in each

What role did you carry out before you came to Healthcare Homes?

Domiciliary care

What do you think a person needs to do to be good in your role?

Prioritise work and manage your time. Be available to listen and talk with everyone. Have an interest and understanding of the home and environment you are working in. Be supportive to your home manager. Know your residents and their families. Be confident and able to promote your home. Understand that everyone is different and the importance of confidentiality

What’s your favourite part of your working day and why?

Working within a residential home with so may different people, residents, family members, staff, healthcare professionals etc. every day is different and that’s my favourite part

What has been your biggest career highlight to date?

Recently being offered a full time admin role covering both homes

What qualities do you think make you stand out?

Good leadership skills, be supportive, a good communicator, approachable and human

What are your interests outside of work/how do you unwind?

Family, friends, cooking, travel, music, reading, wildlife and nature

What do you enjoy/you looking forward to most about working at this care home?

I enjoy being part of our team

Wendy Jones Activities Co-ordinator - Foxgrove

Why did you decide to work at Healthcare Homes?

In my working like I have been a housekeeper, head housekeeper, carer, senior carer, in-house trainer, A1 assessor and have worked in a home for partially sighted.

What role did you carry out before you came to Healthcare Homes?

I started working at Foxgrove on 1995 for nine years; the reputation of the home locally was good. I left to live overseas and on return to the UK took employment once again at Foxgrove. I love Foxgrove, it has such a good feeling about it.

What do you think a person needs to do to be good in your role?

I think in this role you need to go in to work with lots of positive energy, be a good motivator, be approachable and understanding. Not everyone wishes to join in every activity, much time is spent as one-to-one with residents.

What’s your favourite part of your working day and why?

One of my favourite parts of the day is being greeted with a smile and a “what are we doing today”.

What’s been your biggest professional challenge in your current role, or in your career to date?

One of my biggest challenges each year is our annual fete as not one glove fits all; it is often challenging to find activities to suit all.

What has been your biggest career highlight to date?

My biggest highlight is when I hear residents and family members speaking of me fondly about the activities I hold and the time I spend with residents

What qualities do you think make you stand out?

Excellent communication, encouragement and approachability.

What are your interests outside of work/how do you unwind?

I enjoy walking my dogs. I have two retired ex-racing greyhounds and I enjoy regular meet ups with the rescue group, Retired Greyhound Trust where we have monthly walks with 70/80 more greyhounds. I enjoy live music; heavy metal, alternative rock but I still enjoy 70’s boogie night.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy the feel of our home. It is so homely, comfortable and welcoming. I enjoy being with the residents. I enjoy welcoming new residents and getting to know them. I love to hear laughter and the cheers when we play a competitive game. I love to hear the residents singing to all the old favourite tunes when we have entertainers in. I also enjoy the company of my colleagues

Steve Dickman Maintenance - Foxgrove

Why did you decide to work at Healthcare Homes?

I was looking for a change of career and Healthcare Homes offered the hours and flexibility that suited me

What role did you carry out before you came to Healthcare Homes?

Sales and project management

What do you think a person needs to do to be good in your role?

Have good basic trade skills with the ability to keeo accurate log recors and work on your own initiative

What’s your favourite part of your working day and why?

Mornings are good as you never know what to expect on arrival

What’s been your biggest professional challenge in your current role, or in your career to date?

My current role, learning all aspects of a new career

What has been your biggest career highlight to date?

Bringing a smile to a resident’s face or colleague

What qualities do you think make you stand out?

Strong leadership with good communication and listening skills

What are your interests outside of work/how do you unwind?

All types of sports including motor cycle sports. I enjoy dog walking and outside activities

What do you enjoy/you looking forward to most about working at this care home?

Making a difference to people’s lives by helping them and keeping them safe

Handford House

Ipswich, Suffolk

Magda Kurdziel Home Manager - Handford House

Please detail any relevant education/training

NVQ level 5 in Leadership and Management in Adult Care
Master’s degree in Economic Geography

Year started working at Healthcare Homes

For the first time, I have joined Healthcare Homes in September 2016 with a few months break. I have rejoined the company in June 2020.

Why did you decide to work at Healthcare Home?

I have always been passionate about person-centred, high-quality care. Being part of Healthcare Homes group makes me feel safe and supported. I know that I will be always listening to, and I know that I can always ask for help if I need it.

What role did you carry out before you came to Healthcare Homes?

Before rejoining Healthcare Homes in June 2020, I have managed 71 bedded Nursing Home in Colchester.

What do you think a person needs to do to be good in your role?

You have to love what you do and keep going till you find it.

What’s your favourite part of your working day and why?

I don’t have a particular part of my working day I enjoy every moment of it. Every day is different, and I make sure that the things I have planned for the day are completed. I like to see my residents and staff happy because at the end of the day that is what really matters.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest professional challenge in my career has been to manage the home during the COVID pandemic. As all my colleagues we have never experienced this before, and when you are doing something for the very first time you have lots of questions but at this time there were no simple answers. Trying to reassure residents and their families and support my team at the same time, were the biggest challenges so far. I am very proud of every single member of my team and I know that I can always rely on them because so are all in this together.

What has been your biggest career highlight to date?

Achieving Outstanding CQC rating for one of the Homes I used to manage.

What qualities do you think make a good home manager?

To understand that you not always have all the ideas, but through commitment, hard work and passion you create a culture where everyone can have ideas and feel that they are valued.

What are your interests outside of work/how do you unwind?

I like to spend my free time outdoors. During my days off I usually arrange for my son and me to explore and visit new places. During the winter months, we enjoy our skinning holidays and summer ones we usually spend by the coast. My family and friends are a very important part of my life, I always try to ensure that I am here for them too.

What do you enjoy/are you looking forward to the most about working at this care home?

I would like for Handford House to grow in achieving excellence. I am very passionate and would like to ensure that all my team feels the same way.

Naomi Bender Deputy Manager - Handford House

Why did you decide to work at Healthcare Homes?

I like what I heard about the culture and family feel

What role did you carry out before you came to Healthcare Homes?

Senior Nurse/Clinical Lead in an 80 bed nursing and residential home and then in a 46 bed nursing and residential home

What do you think a person needs to do to be good in your role?

Be good at listening and communications; need to be firm, fair and calm. You need to be able to work to deadlines and be able to multi-task at the same time. To look out for the best interests of our residents, support the manager and be visible to everyone

What’s your favourite part of your working day and why?

Any time I spend with the residents. I enjoy working on the floor but also undertaking tasks that helps the home improve

What’s been your biggest professional challenge in your current role, or in your career to date?

Being part of a team that opened and commissioned an 80 ben nursing and residential home. This role taught me a lot about the background that goes in to a nursing home and helped me learn about all of the different roles within a care home.

What has been your biggest career highlight to date?

Attaining Deputy Manager role. I really enjoy the challenges I face in my role and learn constantly. I also spent time working towards attaining Gold Standard Framework in end of life care and this has made me passionate about palliative care and making sure we get it right every time.

What qualities do you think make you stand out?

Someone who is firm, fair and calm. An individual who is approachable and is able to lead.

What are your interests outside of work/how do you unwind?

I enjoy reading and writing. I also enjoy spending time with my son on Minecraft building and experimenting with Redstone. I also enjoy reading up on recent changes within the healthcare sector; I enjoy learning new things.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy working with our residents; it always makes me happy when I see a resident improve and get better

Monika Rohtla Administrator - Handford House

Why did you decide to work at Healthcare Homes?

I joined Handford House in May 2020.

What role did you carry out before you came to Healthcare Homes?

I have been working as an administrator for most of my career in the UK.

What do you think a person needs to do to be good in your role?

I am passionate about my job and love all aspects of it.

What has been your biggest career highlight to date?

My biggest career highlights to date are being a divisional winner in the administrator category of Barchester Healthcare, and graduating from the Open University with a Business Management degree.

What are your interests outside of work/how do you unwind?

I have a few hobbies such as hiking and sailing, but singing is my ultimate favourite.

What do you enjoy/you looking forward to most about working at this care home?

I find singing a good way to unwind and learn more about people in the UK and their customs.

Andy Crack Maintenance - Handford House

Why did you decide to work at Healthcare Homes?

I wished to do something different

What role did you carry out before you came to Healthcare Homes?

Maintenance, handyman

What do you think a person needs to do to be good in your role?

You need to enjoy your job

What’s your favourite part of your working day and why?

My favourite part of the day is on the morning when everyone is up and smiling

What qualities do you think make you stand out?

Hard working, always be there to help

What are your interests outside of work/how do you unwind?

I am a season ticket holder at Ipswich Football Club. I love going to the cinema

What do you enjoy/you looking forward to most about working at this care home?

I look forward to going in to Handford House and seeing the residents smiling. We have a good team at Handford House.

Haughgate House

Woodbridge, Suffolk

Donna Cousins Home Manager - Haughgate House

Please detail any relevant education/training

NVQ level 4

Year started working at Healthcare Homes

1st October 2020

Why did you decide to work at Healthcare Homes?

Information provided was that it was a great company to work for, more like a family.

What role did you carry out before you came to Healthcare Homes?

Home Manager.

What do you think a person needs to do to be good in your role?

Good leadership, organization, empathy, compassion, mentor for staff, good at monitoring and ensuring good quality care is being provided, a good listener and always smile.

What’s your favourite part of your working day and why?

Walking around at various points of the day the home seeing the residents looking well presented enjoying their food and smiling.

What’s been your biggest professional challenge in your current role, or in your career to date?

Ensuring compliance is maintained as evidence of the good care that is being provided.

What has been your biggest career highlight to date?

Becoming director of quality and governance for Community Care, obtaining 90% of good CQC reports over England.

What qualities do you think make a good home manager?

Being a good role model to staff, being available and having an open-door policy, good mentor and ensuring our residents are being cared for in the best possible way.

Knowing you are in the residents home.

What are your interests outside of work/how do you unwind?

Walking the dogs, seeing my grandchildren, visiting my static caravan in Norfolk.

What do you enjoy/are you looking forward to the most about working at this care home?

I’m looking forward to getting to know every resident/relative/staff personally.

 

Maria Lourdes Richardson Deputy Manager - Haughgate House

Please detail any relevant education/training

BSN – Degree in Nursing
Level 3 Mentorship
Level 3 Venepuncture
Certificate in Leadership and Management

Year started working at Healthcare Homes

2020

Why did you decide to work at Healthcare Home?

Healthcare Homes has a good reputation and looks after their employees well.

What role did you carry out before you came to Healthcare Homes?

Previously a Home Manager under Kingsley Health Care then worked as a Deputy Manager in one of the home of under Caring Homes Group.

What do you think a person needs to do to be good in your role?

A person needs to be caring and have compassion towards the residents. As a Deputy Manager, you also have to have knowledge or experience in running the home. Also to have good knowledge of the 5 aspects of CQC inspections.

What’s your favourite part of your working day and why?

My favourite part is when I am working on the floor as a nurse where I can deal with the residents directly. It gives me great joy when I put a smile on any residents or even their family’s face.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest professional challenge was when I was working as a Home Manager where the home was embargo, a letter came from CQC proposing to close the home down with it having 8 major safeguarding issues. With the help of my Nursing Director and team, we managed to get the home from ‘Inadequate’ to ‘Requires Improvement’ within 10 months of hard work.

What qualities do you think make a good home manager?

A good leader.

What are your interests outside of work/how do you unwind?

I like to do cross-stitching, origami and hand-make cards. I also like to go on long walks either in fields or by the seaside.

What do you enjoy/are you looking forward to the most about working at this care home?

Working with my manager and the care team who always do a fantastic job.

Paul Adams Maintenance - Haughgate House

What role did you carry out before you came to Healthcare Homes?

Maintenance

What do you think a person needs to do to be good in your role?

Flexibility, compassion, a sense of humour and thick skin

What’s your favourite part of your working day and why?

The moment after lunch enjoying a cup of tea with the residents, catching up with them and discussing any issues or ideas they have. Having been a carer here prior to maintenance, I feel this is important.

What qualities do you think make you stand out?

The ability to listen, be compassionate and lead from the front

What are your interests outside of work/how do you unwind?

Chairman of the local scout group. A volunteer at a local club for people with learning disabilities

Rena Arida Head Cook - Haughgate House

Please detail any relevant education/training

Level 2 cooking

Year started working at Healthcare Homes

February 2018

What role did you carry out before you came to Healthcare Homes

Head Cook

What do you think a person needs to do to be good in your role?

Being a good leader, a role model and being able to work as a team

What’s your favourite part of your working day and why?

Lunchtime service as residents enjoy their meals and we always receive positive feedback

What has been your biggest career highlight to date?

Maintaining 5* rating for kitchen

What qualities do you think make a good home manager?

A good home manager is one that appreciates, is supportive and fair to everyone

What do you enjoy/are you looking forward to the most about working at this care home?

Meeting friends and attending social occasions

I enjoy cooking to a high standard and ensuring I meet resident’s individual dietary needs.

Holly Morrison Head Domestic - Haughgate House

Coming soon!

Christie Barr Head Housekeeper - Haughgate House

Coming soon!

Hillcroft House

Stowmarket, Suffolk

Dagmara Kaminska Home Manager - Hillcroft House

Please detail any relevant education/training

Bachelor’s Degree in Social Work and Social Rehabilitation Work.

Level 5 Diploma in Leadership and Management for Health and Social Care.

Year started working at Healthcare Homes

2020

Why did you decide to work at Healthcare Home?

Values of the company.

What role did you carry out before you came to Healthcare Homes?

Home Manager and Compliance and Care Standards Officer.

What do you think a person needs to do to be good in your role?

Be compassionate and transparent in delivering care and support to others. Practice an open-door policy and listen to people views and opinions in order to meet their needs.

Be a role model to staff, always lead by example, be able to understand the staff’s struggle and appreciate their hard work.

Fairness and honesty are important core values.

What’s your favourite part of your working day and why?

Everyday is different and full of surprises. It’s the joy of being around others, for others and satisfaction of accomplishing even the smallest tasks.

What has been your biggest career highlight to date?

Development and enhancement of people’s skills and support in their career. Proud of being a mentor in the past and ability to support staff becoming managers themselves.

What qualities do you think make a good home manager?

Listening and being able to do every job, so I understand the staff and residents needs.

Being driven and passionate about making positive changes.

What are your interests outside of work/how do you unwind?

Travelling, spending quality time with family and friends.

Cooking.

What do you enjoy/are you looking forward to the most about working at this care home?

Ongoing development and improvement where possible, making differences in people’s everyday life.

Vicky Horlock Deputy Manager - Hillcroft House

Please detail any relevant education/training

NVQ Level 2 & 3 in health and social care.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

A deputy manager role had become available and I was looking for the next step up in the career path.

What role did you carry out before you came to Healthcare Homes?

Client Manager for complex care in the community.

What do you think a person needs to do to be good in your role?

A caring person that listens and is supportive, someone that is willing to teach others and has a can-do attitude.

What’s your favourite part of your working day and why?

I don’t have a favorite part of the day; each day is different at Hillcroft House, there is never a dull moment.

What’s been your biggest professional challenge in your current role, or in your career to date?

Although I have been in the care industry for about 8 years and worked in dementia care, my biggest challenge to date is undertaking my new role as deputy manger and all the responsibilities that come with it, and having to adjust to this.

What has been your biggest career highlight to date?

Stepping into a deputy manager role, my goal has always been to one day become a home’s manager, so now being that step closer has to be a highlight.

What qualities do you think make a good home manager?

Must be supportive, able to listen, someone that wants to make a difference.

What are your interests outside of work/how do you unwind?

I have three children, so a lot of my time is spent with them when I’m not working. Weekends I like to spend time with my partner and children, maybe enjoy a takeaway and a good film. I enjoy holidays abroad with family.

What do you enjoy/are you looking forward to the most about working at this care home?

I am enjoying being in the role of deputy manager and still being able to learn and develop.

Terri Watkins Administrator - Hillcroft House

Why did you decide to work at Healthcare Homes?

I liked the opportunity of a challenge and I was very keen to work with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home

What role did you carry out before you came to Healthcare Homes?

I was an area manager for Mears Care for 11 years. Prior to this position I was a team leader for social services for 10 years

What do you think a person needs to do to be good in your role?

A sense of humour a must. Willingness to learn and develop in order to mentor and nurture new staff. Be a role model; always lead by example. People skills a must. Be flexible and have a positive attitude. Be approachable – open door policy.

What’s your favourite part of your working day and why?

I enjoy all of my working day, never a dull moment. Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference to someone’s day in a positive way makes working very worthwhile.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge is currently completing my level 5 whilst working full time. If you have a passion for something you can overcome anything.

What has been your biggest career highlight to date?

I have very much enjoyed the last 12 months at Hillcroft House gaining a good by CQC was fantastic. It has spurred us on to do even better. I feel incredibly proud of what the team has achieved.

What qualities do you think make you stand out?

People skills are a must, friendly whilst professional. Be flexible and approachable. Open door policy

What are your interests outside of work/how do you unwind?

I like to spend time with my grandchildren. Reading. I love walks on the beach and holidays. I love my cat Charlie!

What do you enjoy/you looking forward to most about working at this care home?

Hillcroft House is a lovely home, and is more of a dementia community than a home. The standards are high and we do offer person centred care, for me, the homes passes the MUMS test. We tend to go with the flow and take each day as it comes. The staff are fab and help create a lovely atmosphere. The residents are wonderful and a pleasure to look after. Having a great Home Manager who respects and values the team makes Hillcroft House a pleasure to work in. Team work – all the staff work together and pull together to ensure that the highest quality of care is given to the residents. Hillcroft House treats both residents and staff members as individuals.

Maria Singleton Head Housekeeper - Hillcroft House

Year started working at Healthcare Homes

2016

Why did you decide to work at Healthcare Home?

I thought it was time for a change!

What role did you carry out before you came to Healthcare Homes?

I was a cook at Morrisons and a cleaner at Travelodge

What do you think a person needs to do to be good in your role?

To be caring and to be able to work together as part of a team.

What’s your favourite part of your working day and why?

Working alongside a great team and talking with the residents whilst I’m working

What qualities do you think make a good home manager?

To be caring, approachable and understanding. To be able to listen to problems and spend time with residents.

What are your interests outside of work/how do you unwind?

Spending time with family, going on holidays, my dog, walking, reading and gardening.

What do you enjoy/are you looking forward to the most about working at this care home?

Seeing the residents each day, they are part of our extended family.

Leon Kaminski Maintenance - Hillcroft House

Please detail any relevant education/training

Labouring (working with heights)

High-Pressure Machine Operator

Year started working at Healthcare Homes

April 2020

What role did you carry out before you came to Healthcare Homes?

Professional roof cleaning and graffiti removal.

What do you think a person needs to do to be good in your role?

They must be passionate, good attention to detail and to always give a 100%.

What’s your favourite part of your working day and why?

Every part of my working day is my favourite, there’s always plenty to do and I like to keep the residents happy.

What are your interests outside of work/how do you unwind?

Reading, sports, music.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy receiving positive feedback from the residents and coworkers as well as the satisfaction feeling from the outcome of my work.

Saranya Hackman Chef - Hillcroft House

Year started working at Healthcare Homes

2011

Why did you decide to work at Healthcare Home?

To challenge myself in taking up a role in the kitchen after working in domestic services.

What role did you carry out before you came to Healthcare Homes?

When I came to the UK in 2005, I worked in domestic services.

What do you think a person needs to do to be good in your role?

Be passionate about food and cooking a varied menu.

Be understanding of residents requirements.

What’s your favourite part of your working day and why?

Serving up the food and seeing the empty food trolleys, showing that the residents have enjoyed their food.

Being able to chat with the residents and hearing that they have enjoyed their food.

What’s been your biggest professional challenge in your current role, or in your career to date?

Coming from Thailand, I had not baked a cake in 40 years, now I bake one or two every day!

What has been your biggest career highlight to date?

Progressing from being Kitchen Assistant to Second Cook.

What are your interests outside of work/how do you unwind?

I have an interest in beauty therapy and retail therapy (shopping).

What do you enjoy/are you looking forward to the most about working at this care home?

Being with a friendly team that respect each other, have the care and respect for the residents at the heart of what we do.

Gail Desmond-Hurst Chef - Hillcroft House

Why did you decide to work at Healthcare Homes?

I felt the need to return to cooking as I missed it

What role did you carry out before you came to Healthcare Homes?

Owned my own business making and selling cupcakes

What do you think a person needs to do to be good in your role?

Cook well, enjoy working with different age groups and laughing a lot!

What’s your favourite part of your working day and why?

Serving lunch as this is the time I can chat to residents and ensure they are enjoying the food

What’s been your biggest professional challenge in your current role, or in your career to date?

Coming up with a menu to cater for a wide range of ages and changing tastes

What has been your biggest career highlight to date?

Owning my own shop

What qualities do you think make you stand out?

To be fair, friendly and a good listener

What are your interests outside of work/how do you unwind?

Crafting – I make cards and paint. Making soap.

What do you enjoy/you looking forward to most about working at this care home?

Seeing residents enjoy the food I produce

Maynell House

Felixstowe, Suffolk

Leanne Greeves Home Manager - Maynell House

Please detail any relevant education/training

I currently hold NVQ Level 4 Health and Social Care with Managers Award. I have held this for 16 years.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I have always been aware that as a company, Healthcare Homes has always had a reputation for being leaders in the delivery of good positive care. I have high standards myself and like to feel supported by people who are like minded.

What role did you carry out before you came to Healthcare Homes?

I have been a Registered Manager for 16 years.

What do you think a person needs to do to be good in your role?

Approachable, be able to problem solve, remain calm in difficult situations, recognise staff strengths and weaknesses, work on the weaknesses and build the strengths empowering people to believe in themselves. I believe that you should not ask anyone to do something you are not prepared to do yourself. Be caring, flexible, lead by example and above all have a sense of humour.

What’s your favourite part of your working day and why?

Probably tea at 3 as I get to sit with the residents and families, eat cake and have a clear conscience while I’m sitting down chatting to people.

What’s been your biggest professional challenge in your current role, or in your career to date?

I was involved in the building, equipping, furnishing and commissioning of Cotman House. We managed to get our registration on the day of our inspection. I then managed to market and fill the 41 beds in six months.

What has been your biggest career highlight to date?

Receiving an outstanding from CQC after an inspection in a home that cares for people living with advanced dementia.

What are your interests outside of work/how do you unwind?

In my spare time I bake and decorate celebration and wedding cakes. I enjoy walking my dog along the sea front.

What do you enjoy/are you looking forward to the most about working at this care home?

Friendly, professional team, who have a positive “ can do” attitude.

Waunanita Murray Deputy Manager - Maynell House

Why did you decide to work at Healthcare Homes?

I enjoy working with the elderly, a very satisfying career

What role did you carry out before you came to Healthcare Homes?

Manager – retail store

What do you think a person needs to do to be good in your role?

Patience, understanding, dedication to the job and enjoy working in social healthcare.

What’s your favourite part of your working day and why?

Spending one-to-one time with residents as I enjoy seeing them smile.

What has been your biggest career highlight to date?

Manager with IBM, Scotland

What qualities do you think make you stand out?

Patience, understanding and willing to help where required – ensuring well led and cheerful

What are your interests outside of work/how do you unwind?

Spending time with my grandson. Painting and decorating, gardening.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy ensuring the home is well led and policies are adhered to. I enjoy spending time with residents. I enjoy the challenge in both homes.

Samantha Garrard Head Housekeeper - Maynell House

Why did you decide to work at Healthcare Homes?

Flexibility to work round my children

What role did you carry out before you came to Healthcare Homes?

Environmental Health Officer

What do you think a person needs to do to be good in your role?

To have pride and determination in all aspects

What’s your favourite part of your working day and why?

Completing a room; to re-enter to see how clean and fresh it looks and smells

What has been your biggest career highlight to date?

Being made Head Housekeeper

What qualities do you think make you stand out?

It’s lovely to have a manager that you are able to approach with any ideas or problems and be listened to. To have good knowledge of surroundings. Be patient, firm but fair.

What are your interests outside of work/how do you unwind?

Competitions with my daughters who do majorettes at national level. I also love holidays abroad.

What do you enjoy/you looking forward to most about working at this care home?

I like to re-dress rooms and have a lot of satisfaction when they are complete. My colleagues are friendly. I enjoy my job and working across both homes, chatting to residents and knowing the homes are clean and fresh.

Jane Southernwood Administrator - Maynell House

Why did you decide to work at Healthcare Homes?

I had been working in domiciliary care locally and wished to continue in care, without the travelling. I applied for a care assistant role at Maynell House. I had previously been an admin manager some years earlier and was offered an admin post at Maynell House and Foxgrove, 10 hours in each

What role did you carry out before you came to Healthcare Homes?

Domiciliary care

What do you think a person needs to do to be good in your role?

Prioritise work and manage your time. Be available to listen and talk with everyone. Have an interest and understanding of the home and environment you are working in. Be supportive to your home manager. Know your residents and their families. Be confident and able to promote your home. Understand that everyone is different and the importance of confidentiality

What’s your favourite part of your working day and why?

Working within a residential home with so may different people, residents, family members, staff, healthcare professionals etc. every day is different and that’s my favourite part

What has been your biggest career highlight to date?

Recently being offered a full time admin role covering both homes

What qualities do you think make you stand out?

Good leadership skills, be supportive, a good communicator, approachable and human

What are your interests outside of work/how do you unwind?

Family, friends, cooking, travel, music, reading, wildlife and nature

What do you enjoy/you looking forward to most about working at this care home?

I enjoy being part of our team

Steve Dickman Maintenance - Maynell House

Why did you decide to work at Healthcare Homes?

I was looking for a change of career and Healthcare Homes offered the hours and flexibility that suited me

What role did you carry out before you came to Healthcare Homes?

Sales and project management

What do you think a person needs to do to be good in your role?

Have good basic trade skills with the ability to keeo accurate log recors and work on your own initiative

What’s your favourite part of your working day and why?

Mornings are good as you never know what to expect on arrival

What’s been your biggest professional challenge in your current role, or in your career to date?

My current role, learning all aspects of a new career

What has been your biggest career highlight to date?

Bringing a smile to a resident’s face or colleague

What qualities do you think make you stand out?

Strong leadership with good communication and listening skills

What are your interests outside of work/how do you unwind?

All types of sports including motor cycle sports. I enjoy dog walking and outside activities

What do you enjoy/you looking forward to most about working at this care home?

Making a difference to people’s lives by helping them and keeping them safe

Mill Lane

Felixstowe, Suffolk

Hanro Smith Home Manager - Mill Lane

Please detail any relevant education/training

Level 3 Diploma in Health & Social Care. Dementia Care Coach. First aid. Degree in graphic design.

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Home

The fantastic reputation of the company.

What role did you carry out before you came to Healthcare Homes

Deputy Manager of a 46 bedded dementia residential home.

What do you think a person needs to do to be good in your role?

You must have empathy with good moral standards and a drive to succeed.

What’s your favourite part of your working day and why?

Finding moments away from the office to spend quality time with the residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

Registering with CQC and receiving my PIR in my first week of being appointed as Manager.

What has been your biggest career highlight to date?

Being nominated for manager of the year in my previous company.

What qualities do you think make a good home manager?

Empathy, compassion, conviction in your beliefs and passion.

What do you enjoy/are you looking forward to the most about working at this care home?

Building up this wonderful team and ensuring they are recognised for the fantastic standard of care they provide.

Marc Southernwood Head Chef - Mill Lane

Why did you decide to work at Healthcare Homes?

A suitable opportunity arose.

What role did you carry out before you came to Healthcare Homes?

I was working in domiciliary care.

What do you think a person needs to do to be good in your role?

Pride, attention to detail; knowing your residents’ needs, likes, dislikes and dietary requirements. Be well organised and be able to deliver an alternative meal at the last minute when requested. Excellent food hygiene.

What’s your favourite part of your working day and why?

Receiving positive feedback about the food.

What’s been your biggest professional challenge in your current role, or in your career to date?

Bringing the kitchen up to a level 5 and maintaining it.

What has been your biggest career highlight to date?

Bringing home produce to Mill lane including homemade bread, homemade soups and dishes from around the world.

What qualities do you think make you stand out?

Good leadership skills, approachable and understanding of residents’ and staff needs.

What are your interests outside of work/how do you unwind?

Spending time with my family. I enjoy water sports, especially wakeboarding. I love to cook for my friends and family.

What do you enjoy/you looking forward to most about working at this care home?

Continuing to develop and enhance the kitchen at Mill lane.

Nicki Parsons Housekeeper - Mill Lane

Why did you decide to work at Healthcare Homes?

I wished to try something new and work in the care sector

What role did you carry out before you came to Healthcare Homes?

Travel Insurance Advisor

What do you think a person needs to do to be good in your role?

Be organised, have great initiative and a good eye for detail

What’s your favourite part of your working day and why?

When I get the opportunity to spend time with residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning and adapting to the responsibilities of leading a team

What has been your biggest career highlight to date?

Being appointed as housekeeper

What qualities do you think make you stand out?

Good industry knowledge, good organisation skills and an individual who cares

What are your interests outside of work/how do you unwind?

Spending time with my family

What do you enjoy/you looking forward to most about working at this care home?

Working in a friendly team and helping contribute in making a clean environment for our residents

James Chester Maintenance - Mill Lane

Why did you decide to work at Healthcare Homes?

I decided to work for Healthcare Homes as it offered a varied and challenging role

What role did you carry out before you came to Healthcare Homes?

I worked within Felixstowe docks auditing incoming stock for a large supermarket chain

What do you think a person needs to do to be good in your role?

A good attitude, caring manner and an understanding of various trades

What’s your favourite part of your working day and why?

Looking forward to seeing what the day brings with challenges and issues to solve

What’s been your biggest professional challenge in your current role, or in your career to date?

Challenged to take on new skills and be adaptable to new and varied jobs

What has been your biggest career highlight to date?

Gaining my carpentry and joinery City & Guilds accreditation with credits

What qualities do you think make you stand out?

Being able to lead and be approachable to residents and staff

What are your interests outside of work/how do you unwind?

VW camper van and camping. Being part of a large team running a VW show.

What do you enjoy/you looking forward to most about working at this care home?

I like to tackle large projects within the home, i.e. revamping the dining area with a new preparation area

Oaklands House

Reydon, Suffolk

Symmon Whiting Administrator - Oaklands House

Year started working at Healthcare Homes

2016.

What do you think a person needs to do to be good in your role?

In my role you need to be able to multitask, prioritise and complete the tasks in a professional manner. Be supportive to the Manager and all colleagues and be an understanding team member.

What’s your favourite part of your working day and why?

Helping Residents, colleagues and visitors and the feeling you have been able to achieve making someone’s day happier and easier.

What qualities do you think make you stand out?

I am approachable, compassionate and willing to take time to help the best I can.

What do you enjoy most about working at this care home?

I enjoy the challenges as every day is different. I look forward to playing my part in solving any issues and helping to make everyone’s day run smoothly.

 

Ian Gooch Home Manager - Oaklands House

Please detail any relevant education/training

Level 3 – Diploma – Health and Social Care
Working towards Level 5 – Diploma – Health and Social Care

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Homes?

The wonderful reputation that Healthcare Homes has and for the chance to be part of a company that is driven to not only take care of the residents that are within their care homes but also the staff they employ.

What role did you carry out before you came to Healthcare Homes?

Senior Care Assistant for a Domiciliary Care Agency

What do you think a person needs to do to be good in your role?

The residents come first every time. Good moral standards and a drive to achieve the most out of team to provide the highest quality and best standards of care that every resident should expect and deserves to receive.
Respect, Empathy, Compassion and Commitment. All together to achieve the most out of every day.

What’s your favourite part of your working day and why?

Lunch….. and not just for the food.
Lunch is a time every day when the most part of the home comes together to share a social experience with each other, at Oaklands especially a point when I see the most smiling faces, conversation everywhere and shared love of just being together. Staff and Residents all come together as one community and it shows the true raw potential of the human spirit and what can be achieved between people when they all share a single purpose. Eat, Drink and be Merry

What’s been your biggest professional challenge in your current role, or in your career to date?

Proving to myself and the company that I have what it takes to be a home manager.

What has been your biggest career highlight to date?

Being appointed to the position of home manager. I’m so proud to be able to lead such an amazing team that goes above and beyond every day for the betterment of those we care for.

What qualities do you think make a good home manager?

Compassionate, Caring, Present, Empathetic and a strong drive for success paired with good and honest beliefs and values.

What are your interests outside of work/how do you unwind?

Musical Theatre – I am a long-standing member of The Broadway Players who perform twice a year at the seagull theatre and a member of their committee.
Time spent with my family and friends.
Video games and film.

What do you enjoy/are you looking forward to the most about working at this care home?

The pride, compassion and respect that is delivered within the home. Seeing so many happy faces every day makes it a true pleasure to come to work.

That’s all on the bio front I will get some more team members to fill in the questions and get them over to you. The house info seems fine.

Shane Sillett Head of Care - Oaklands House

Year started working at Healthcare Homes

2019.

What role did you carry out before you came to Healthcare Homes?

Senior Support Worker / On-call Firefighter.

What do you think a person needs to do to be good in your role?

Have a caring attitude.

What’s your favourite part of your working day and why?

Favourite part would be medication and care planning because I can put the knowledge I have gained into practice.

What has been your biggest career highlight to date?

Setting up an electronic medication system.

What are your interests outside of work?

Gardening and Marine Fishkeeping.

What do you enjoy most about working at this home?

Seeing the residents enjoying their day and how happy they are living here.

Sarah Wilshaw Senior Carer - Oaklands House

Year started working at Healthcare Homes

2019.

What role did you carry out before you came to Healthcare Homes?

Co-Ordinator for care home company.

What do you think a person needs to do to be good in your role?

Responsible, reliable and patient.

What’s your favourite part of your working day and why?

Being around the residents.

What has been you biggest career highlight to date?

The people and residents I work with.

What’s been your biggest challenge in your career to date?

Dealing with the pandemic, whilst working within the care setting.

What are your interests outside of work?

T.V, reading, socialising.

What do you enjoy most about working at this home?

Good Team and great characters.

John Monk Maintenance - Oaklands House

Year started working at Healthcare Homes

2018.

What role did you carry out before you came to Healthcare Homes?

Maintenance in a school.

What do you think a person needs to do to be good in your role?

Good knowledge of maintenance across the board.

What’s your favourite part of your working day?

when nothing goes wrong.

What’s been your biggest challenge in your career to date?

Building my own extension.

What has been your biggest career highlight to date?

Getting through to the final in the star awards.

What qualities do you think make you stand out?

My Height – effective time management.

What are your interests outside of work/how do you unwind?

Fishing.

What do you enjoy most about working at this home?

Making the resident’s happy.

Leanne Carrington-Payne Activity Co-ordinator - Oaklands House

Why did you decide to work at Healthcare Homes?

I wanted to do something that made a difference

What role did you carry out before you came to Healthcare Homes?

Activity Co-ordinator

What do you think a person needs to do to be good in your role?

Creative, practical, patient, resourceful, good humoured, empathetic, understanding, flexible and an individual with a sense of pride making others feel happy

What’s your favourite part of your working day and why?

All of it, every aspect has and brings something different to the day

What has been your biggest career highlight to date?

Every day I make someone smile or I hear ‘I enjoyed that’

What qualities do you think make you stand out?

Understanding the role, being a people person, leading by example and someone you can respect

What are your interests outside of work/how do you unwind?

I teach dancing twice a week. I am learning to play the harp. I am undertaking two courses, organising events and fundraising. I enjoy reading. I am currently fitness training for a tour in Scotland

What do you enjoy/you looking forward to most about working at this care home?

The people make the job worthwhile, making others smile and laugh is priceless

Adam Wright Head Chef - Oaklands House

What role did you carry out before you came to Healthcare Homes?

Sous chef

What do you think a person needs to do to be good in your role?

Respect and care for residents, their needs, menu planning taking into account any special diets and nutritional needs. Managing stock, ordering and keeping the kitchen organised and clean

What’s your favourite part of your working day and why?

Serving a wholesome and nutritional meal knowing our residents are satisfied and have enjoyed their meal

What’s been your biggest professional challenge in your current role, or in your career to date?

Finding quality staff to keep up with our home’s high standards and good reputation

What has been your biggest career highlight to date?

Having a good start in the catering industry by working in one of our local high class restaurants which gave a great head start in to the catering sector

What qualities do you think make you stand out?

A person who will listen and help to solve any problems. Kind, easy to approach, firm but fair and always respectful

What are your interests outside of work/how do you unwind?

Walking the dog, DIY projects and cycling

What do you enjoy/you looking forward to most about working at this care home?

Being free to create dishes for all to enjoy

The White House

Beccles, Suffolk

Elena Dolniceanu Home Manager - The White House

Please detail any relevant education/training

Working towards NVQ 5 in Health and Social Care.

NVQ 2 &  3 Health and Social Care

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

I think it’s a really good company to work for and very supportive if you want to progress in your career.

What role did you carry out before you came to Healthcare Homes?

I have worked in the care sector for 7 years, started as a carer and worked my way up. Always willing to learn and to attend any available training courses. Previously, I worked as a Pharmacy Technician in Romania, both in Pharmacies and Retail.

What do you think a person needs to do to be good in your role?

Caring, passionate, friendly, good communication skills, fair and transparent, patient, a problem solver. To have a good sense of humour is a must.

What’s your favourite part of your working day and why?

Spending time with the residents and learning about their life, putting a smile on their face.

What’s been your biggest professional challenge in your current role, or in your career to date?

COVID 19 impact on the healthcare industry. I need to ensure that the home is safe and follows strict Infection Prevention and Control measures whilst making the home as homely as possible to the residents and staff.

What has been your biggest career highlight to date?

Being appointed Home Manager at The White House

What qualities do you think make a good home manager?

Good listener, supportive, visible, firm but fair, well organised and able to engage with colleagues.

What are your interests outside of work/how do you unwind?

Reading, cooking, baking, gardening, travelling.

What do you enjoy/are you looking forward to the most about working at this care home?

Talking to the residents and the staff.

To work with the team so together we make sure The White House continues to be a lovely home for our residents.

 

 

Tara Penfold Administrator - The White House

Please detail any relevant education/training

Mandatory Training

Year started working at Healthcare Homes

2005

Why did you decide to work at Healthcare Home?

Because my mum worked here.

What role did you carry out before you came to Healthcare Homes?

I had just left school.

What do you think a person needs to do to be good in your role?

Organisation, to prioritise what is important, good communication skills, good interpersonal skills.

What’s your favourite part of your working day and why?

Getting to know new people.

What’s been your biggest professional challenge in your current role, or in your career to date?

Having not enough time to get things done.

What has been your biggest career highlight to date?

Getting to know different people.

What qualities do you think make a good home manager?

A good sense of humour, consistency, approachable, ready to help and listen.

What do you enjoy/are you looking forward to the most about working at this care home?

I’m a big foody, I also have 2 young children which take up most of my time.

Interacting with new people. Making friends and also finding out about the residents life histories.

Jodie Burrell Administrator - The White House

Please detail any relevant education/training

NVQ 2 in health and social care

Year started working at Healthcare Homes

2014

Why did you decide to work at Healthcare Home?

Worked here when I was at school so knew of the home.

What role did you carry out before you came to Healthcare Homes?

Support Assistant.

What do you think a person needs to do to be good in your role?

Using you own initiative to complete tasks.

What’s your favourite part of your working day and why?

When I complete a task is my favourite, I like knowing things are done.

What has been your biggest career highlight to date?

Working my way up from kitchen assistant to senior carer.

What qualities do you think make a good home manager?

Very knowledgeable in the role, strict but fair, good communication and organisation.

What do you enjoy/are you looking forward to the most about working at this care home?

I have a young family so don’t have hobbies other than them.

I like working alongside a good team and getting to know the residents.

Sharon Swann Senior Care Assistant - The White House

Please detail any relevant education/training

NVQ 2 and about to start NVQ 3

Year started working at Healthcare Homes

2009

Why did you decide to work at Healthcare Home?

Needed more hours at the time.

What role did you carry out before you came to Healthcare Homes?

I have done cleaning, a school taxi driver and also worked at a factory.

What do you think a person needs to do to be good in your role?

Patience, good understanding, good communication skills and organisational skills.

What’s your favourite part of your working day and why?

I like all aspects of the job because it helps people who can’t help themselves.

What’s been your biggest professional challenge in your current role, or in your career to date?

Holding down a career whilst still raising the family.

What has been your biggest career highlight to date?

Promotion to a full-time senior care assistant.

What qualities do you think make a good home manager?

Communication with staff.

What do you enjoy/are you looking forward to the most about working at this care home?

Knitting, Reading, Grandchildren.

Completing my NVQ 3, working with a good team.

Kim Messenger Senior Care Assistant - The White House

Please detail any relevant education/training

NVQ 3

Year started working at Healthcare Homes

1989

Why did you decide to work at Healthcare Home?

Because I have always worked with elderly people and have enjoyed it. Caring comes from within.

What role did you carry out before you came to Healthcare Homes?

Always done care in residential homes but also have experience in homecare.

What do you think a person needs to do to be good in your role?

Patience, understanding, empathy, sympathy, conscious, hard-working, dedicated, able to work as a team.

What’s your favourite part of your working day and why?

Knowing that I have made a difference to the people I care for.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with difference styles of management and different abilities of staff.

What has been your biggest career highlight to date?

Remaining in the same job for 30 years!

What qualities do you think make a good home manager?

Communication, leader, supportive, hands on when and if needed, understanding and being there for everyone, good listener.

What do you enjoy/are you looking forward to the most about working at this care home?

Grandchildren, crafting, spending time with friends and family.

Keeping a good standard of care and ensuring that the residents receive the care that they need and enable them to have a good quality of life.

Maria Hart General Assistant - The White House

Please detail any relevant education/training

Mandatory training

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Home?

I heard from friends and acquaintances that it is a good organisation to work for.

What role did you carry out before you came to Healthcare Homes?

I was a private housekeeper for 14 years and I decided that I wanted a change.

What do you think a person needs to do to be good in your role?

Dedication, motivation and perseverance

What’s your favourite part of your working day and why?

Talking to the residents because makes me feel that I am making their lives more enjoyable and giving them a bit of company.

What has been your biggest career highlight to date?

The relationships I have built with the residents and staff.

What qualities do you think make a good home manager?

Understanding not just the residents but the staff too, consistency, being approachable

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with grandchildren. Gardening, reading, sewing.

Spending time with the residents and the staff. I get on with them all very well.

Kylie Morgan Domestic - The White House

Why did you decide to work at Healthcare Homes?

To make a difference

What role did you carry out before you came to Healthcare Homes?

I cared for my Mother at home

What do you think a person needs to do to be good in your role?

Working as part of a team

What’s your favourite part of your working day and why?

Making a room fresh and clean

What’s been your biggest professional challenge in your current role, or in your career to date?

Making sure the rooms are all cleaned to an excellent standard and up to date

What qualities do you think make you stand out?

Good communicator and listener

What are your interests outside of work/how do you unwind?

My children

What do you enjoy/you looking forward to most about working at this care home?

Seeing residents with smiles on their faces and enjoying themselves

Crystal Hickford Cook - The White House

Why did you decide to work at Healthcare Homes?

When looking for a new job, it was suggested to me that I may do well working in a residential home. My experience of care work previously had been with young people so I felt that working at The White House would be both a learning opportunity and possibly a new career path for myself.

What role did you carry out before you came to Healthcare Homes?

Before taking on the role of cook, I was a care assistant within the home. Prior to that I had been volunteering with elderly members of the local community

What do you think a person needs to do to be good in your role?

The ability to motivate yourself, working alone as well as having a love of cooking for others.

What’s your favourite part of your working day and why?

My favourite part of the day is in the afternoon when I am able to go around and speak to residents about any menu choice ideas they may have.

What qualities do you think make you stand out?

Most importantly, a caring nature. Also the drive to make a home the best possible environment for its residents. An ability to motivate staff and promote teamwork to ensure that they provide first class care.

What are your interests outside of work/how do you unwind?

I enjoy reading, drawing, embroidery and crochet. I also love going to the cinema and working my way round the restaurants of Suffolk and Norfolk

What do you enjoy/you looking forward to most about working at this care home?

The residents. Spending time with them and getting to know them. I like to do my best to help provide them with a warm, caring and nurturing environment

Valerie Carroll Activities co-ordinator - The White House

Why did you decide to work at Healthcare Homes?

A job advertisement attracted me, it offered opportunities to use my interpersonal skills and I like working with people. The White House cared for a relative and has a good reputation.

What role did you carry out before you came to Healthcare Homes?

Teaching assistant. Lecturer at Lowestoft College teaching students with learning difficulties

What do you think a person needs to do to be good in your role?

Be patient, show consideration, be understanding and have empathy putting the needs of others first. Have good listening skills. Try and solve any problems. Bring some happiness and laughter to all.

What’s your favourite part of your working day and why?

Making people smile or laugh, sharing special moments and knowing I have contributed to someone’s well-being. Playing games and singing along both in the lounge and in residents’ rooms each day

What’s been your biggest professional challenge in your current role, or in your career to date?

Gaining respect of everyone that works in the home so that there is a real sense of teamwork and caring for our residents. Taking residents out on visits on the minibus and in to the community

What has been your biggest career highlight to date?

Promoted within the company that I worked for at senior management level. Being instrumental to my students achievements, still having their loyalty as they attend my club

What qualities do you think make you stand out?

A motivator, caring, personable approach, integrity, enthusiasm, wanting the best for their residents and staff. Someone who can gain the respect of all through hard work and fairness

What are your interests outside of work/how do you unwind?

Cooking for the village hall, theatre, swimming, walking in the countryside, gardening, watching live rugby with my family, cinema, music and needlework

What do you enjoy/you looking forward to most about working at this care home?

When the schools visit and I see students engage with residents and seeing the pleasure that this brings to each person. When entertainers bring joy.

David Neal Maintenance - The White House

Why did you decide to work at Healthcare Homes?

I wanted a new challenge

What role did you carry out before you came to Healthcare Homes?

HGV driver

What do you think a person needs to do to be good in your role?

A good knowledge of DIY

What has been your biggest career highlight to date?

I made a snowman and penguin for Christmas which cheered everyone up

What qualities do you think make you stand out?

Compassion, kindness, good organisational qualities and patience

What are your interests outside of work/how do you unwind?

Refurbishing my home takes up most of my spare time

What do you enjoy/you looking forward to most about working at this care home?

The people really are a team, always helping each other

Uvedale Hall

Needham Market, Suffolk

Anna Coker Head of Housekeeping - Uvedale Hall

Why did you decide to work at Healthcare Homes?

I knew about the home as I live in Needham Market. A friend of the company recommended the home. I thought I would thrive in a care home environment

What role did you carry out before you came to Healthcare Homes?

Caretaker at Stowmarket Community Education Centre

What do you think a person needs to do to be good in your role?

Be very flexible, reliable, trustworthy and be multi-skilled

What’s your favourite part of your working day and why?

All of it. I enjoy my job and enjoy spending one-to-one time with the residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Every day can be a challenge. On occasion preparing a room for a new resident at very short notice

What has been your biggest career highlight to date?

Obtaining my NVQ and being nominated for a Healthcare Homes Group award

What qualities do you think make you stand out?

Being able to listen to ideas and to be open minded. To be approachable and join in. Have a good sense of humour.

What are your interests outside of work/how do you unwind?

Socialising, spending time with family and reading

What do you enjoy/you looking forward to most about working at this care home?

Seeing our residents every day and having a great time in my daily work

Jo Watson Business Administrator - Uvedale Hall

Why did you decide to work at Healthcare Homes?

I like working in an office environment and had previously worked in care. I thought it would be a great opportunity to join the two skills together

What role did you carry out before you came to Healthcare Homes?

I worked for Papworth Trust caring for people with challenging behaviour and autism

What do you think a person needs to do to be good in your role?

Communication, empathy towards our residents and their families. Organisational skills, be approachable and have a pleasant telephone manner

What’s your favourite part of your working day and why?

Knowing that my day ahead is unpredictable which gives me a challenge

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with challenging behaviour and completing Unisafe training. In my current role, keeping up to date with current legislation

What has been your biggest career highlight to date?

Getting used to new systems and achieving a good understanding of my role requirements

What qualities do you think make you stand out?

Be able to communicate at all levels. Being fair to all staff members and treating everyone equally. Have an open mind and be approachable. Have a friendly disposition and a good sense of humour

What are your interests outside of work/how do you unwind?

Socialising. Spending time with my grandchildren and two Bichons

What do you enjoy/you looking forward to most about working at this care home?

Our residents and staff and the fact that it is a happy home with lots of very interesting characters and personalities. I look forward to our social events we have and being involved in organising and planning these

Sue Harris Senior Carer - Uvedale Hall

Please detail any relevant education/training

NVQ 2 and 3

Year started working at Healthcare Homes

2012

Why did you decide to work at Healthcare Home?

Moved to the local area and contacted Uvedale Hall.

What role did you carry out before you came to Healthcare Homes?

Working in Woodbridge as a support worker and acting.

What do you think a person needs to do to be good in your role?

Multi tasking, friendly and supportive to all. Living, working and visiting the home.

What’s your favourite part of your working day and why?

There is nothing I dislike. I enjoy being with people.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest challenge here was learning all the medication.

What has been your biggest career highlight to date?

Attended training in Diabetic Foot and I’ve been able to use the information learnt.

What qualities do you think make a good home manager?

Understanding of residents and staff.

What are your interests outside of work/how do you unwind?

Watching netball and most sports. Spending time with family, playing with grandchildren and reading.

What do you enjoy/are you looking forward to the most about working at this care home?

Friendly and homely atmosphere.

Sorrel Chatfield Head Chef - Uvedale Hall

Please detail any relevant education/training

Level 2 Food Hygiene

Year started working at Healthcare Homes

2012

Why did you decide to work at Healthcare Home?

Started at weekends on housekeeping team progressing to a kitchen assistant and now I’ve been promoted to Head Chef. It’s been a good career progression.

What role did you carry out before you came to Healthcare Homes?

I was at college studying for child care.

What do you think a person needs to do to be good in your role?

Good time keeping and taking command of the kitchen.

What’s your favourite part of your working day and why?

When meals are ready on time.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking the position of Head Chef as I learn about the role.

What has been your biggest career highlight to date?

Being Head Chef.

What qualities do you think make a good home manager?

Someone who listens and is organised.

What are your interests outside of work/how do you unwind?

Spending time with my daughter and seeing friends and family.

What do you enjoy/are you looking forward to the most about working at this care home?

Good team work and supportive colleagues.

Jan Axton Activities Coordinator - Uvedale Hall

Please detail any relevant education/training

City and Guilds in Community Care when I left school. Personal license holder, food hygiene.

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Home?

New challenges.

What role did you carry out before you came to Healthcare Homes?

Care coordinator at West Suffolk Hospital on Stroke Unit for 17 years.

What do you think a person needs to do to be good in your role?

To listen to the residents and be patient and not rush them.

What’s your favourite part of your working day and why?

Catching up with the residents in the morning and reminiscing.

What’s been your biggest professional challenge in your current role, or in your career to date?

Getting to know the residents likes and dislikes. Finding things everyone wants to participate with.

What has been your biggest career highlight to date?

Raising over £30,000 in a year to open 3 derelict rooms at W.S.H within a year for therapy rooms.

What qualities do you think make a good home manager?

I think a good home manager needs good communication skills, be able to listen to staff and residents and be able to adjust to changes.

What are your interests outside of work/how do you unwind?

I am the license holder at our village hall. I run the bar with my husband who is the chairman of the village hall committee. I enjoy arts and crafts.

What do you enjoy/are you looking forward to the most about working at this care home?

Getting to know new residents and finding different places to go and new activities.

Wayne Curtis Maintenance - Uvedale Hall

Please detail any relevant education/training

Apprenticeship in painting and decorating.

Year started working at Healthcare Homes

2020

Why did you decide to work at Healthcare Home?

I’ve done a lot of work for the elderly and thought working at a care home would be my ideal job.

What role did you carry out before you came to Healthcare Homes?

Self-employed painter and decorator/handyman.

What do you think a person needs to do to be good in your role?

Be very reliable, trustworthy and be multi-skilled.

What’s your favourite part of your working day and why?

I love my job and enjoy multi-tasking and being around the residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking my position of the maintenance man and learning about the care home environment.

What has been your biggest career highlight to date?

Getting my job at Uvedale and achieving a good understanding of my role.

What qualities do you think make a good home manager?

Caring and understanding the needs of the carers and residents.

What are your interests outside of work/how do you unwind?

I’ve won awarding in Ipswich in bloom so I love being outdoors and spending time with my family.

What do you enjoy/are you looking forward to the most about working at this care home?

Coming into work in a friendly and homely atmosphere and being part of the team.