Aldringham Court

Aldringham, Suffolk

Tracey Cumby Home Manager - Aldringham Court

Please detail any relevant education/training 

First Level Registered Nurse

Year started working at Healthcare Homes

February 2018

Why did you decide to work at Healthcare Home

I wanted to work for a company where quality care is the priority and the residents are at the heart of everything we do.

What role did you carry out before you came to Healthcare Homes 

I trained as a nurse when I was 18 and have had a variety of roles both in the NHS & private sector. I began as a junior Staff Nurse & worked my way up to Matron in an independent community hospital specialising in palliative care and acquired brain injuries. After I had my son Toby (who is now 12) I worked for NHS Norfolk in Continuing Healthcare, commissioning complex care packages for people living in their own homes & care homes. This is where my interest in managing care homes developed & I first became a registered manager of a nursing home in 2013.

What do you think a person needs to do to be good in your role?

Excellent communication skills. Listen to the residents & staff. Ensure that residents are at the heart of everything we do.

What’s your favourite part of your working day and why?

Spending time with the residents listening to their life stories and opinions on the home & their care. When I get snowed under with paper in the office I like to get out and be with the residents to remind me why I’m doing it! I love to be involved in hands on care every day.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest challenge has been to adapt to the ever changing needs of health & social care. To be able to meet the expectations of governing bodies within a limited budget without compromising on the quality of care we deliver to our residents.

What has been your biggest career highlight to date?

Nothing will ever beat the pride of being presented with my registered nurse qualification and wearing my silver belt buckle with pride.

The other would be throwing away those ridiculous hats!

What qualities do you think make a good home manager?

Fair, honest approach. Good communicator. Able to recognize the strengths of individuals within the team and help them to grow.

Be open to new ideas and learn from others. Positive attitude.

What are your interests outside of work/how do you unwind?

I love to spend time with my family and friends. I enjoy walking my dog, going to see a show or curling up with a good book.

What do you enjoy/are you looking forward to the most about working at this care home?

Being part of a caring team and empowering staff and residents to move the home forward to become an outstanding place to live and work.

Elena Dolniceanu Deputy manager - Aldringham Court

Please detail any relevant education/training

NVQ3 in Health and Social Care.

Year started working at Healthcare Homes

Sept 2018

Why did you decide to work at Healthcare Home?

A good company to work for, a homely feeling and beautiful grounds at Aldringham Court.

What role did you carry out before you came to Healthcare Homes?

I started as a Carer in a private care home, attended all the training available, completed NVQ level 2 and 3 in Health and Social Care and then promoted to Senior Carer.

What do you think a person needs to do to be good in your role?

To care first of all. To be empathetic, to listen to the residents and staff, to be flexible.

What’s your favourite part of your working day and why?

Any time of the day when I get to put a smile on a resident’s face.

What’s been your biggest professional challenge in your current role, or in your career to date?

Earning the trust and support from other work colleagues.

What has been your biggest career highlight to date?

Becoming the Deputy Manager at Aldringham Court, learning new skills to carry out the role.

What qualities do you think make a good home manager?

I have the wellbeing of the residents at the centre of my heart. I am a good listener, calm and supportive.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with family and friends, gardening, cooking and reading.

Spending time with the residents, making a difference in their lives.

Teresa Knights Kitchen Manager - Aldringham Court

Please detail any relevant education/training

I started as a kitchen hand/assistant at the Jolly Sailor in Orford, I worked there for 5 years.

I then worked in the care field for 16years (support worker, care manager) and for the NHS 111 call service.

I then fancied a change and went back into the catering, I worked at The Kings Head in Orford for 2years

Year started working at Healthcare Homes

February 2019

Why did you decide to work at Healthcare Home?

I was looking for something more rewarding and came upon an advert for Aldringham Court (Kitchen Manager).

This gave me the best of both worlds, I could combine my care management experience with my love of cooking.

What role did you carry out before you came to Healthcare Homes?

I worked at the The Kings Head in Orford as a kitchen assistant for 2 years

What do you think a person needs to do to be good in your role?

Most importantly to be good cook able to cater to the needs of our residents. To communicate well and to have an open mind, be prepared to take on the ideas of others including colleagues and residents.

What’s your favourite part of your working day and why?

A quiet dining room because it shows that everyone is enjoying their meal!

What’s been your biggest professional challenge in your current role, or in your career to date?

Managing a catering team because I find it quite different to managing a care team.

What has been your biggest career highlight to date?

Achieving my registered managers award when I worked for Orwell Housing.

What qualities do you think make a good home manager?

A good home manager needs to be approachable, a good listener, a team player and have the patience of a saint!

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy spending time with my family and dogs. I love music in particular 50’s, 60’s and 70’s. In my ‘spare’ time I manage a solo singer and a 4-piece band!

I enjoy the challenge of the role and I am looking forward to building my team and getting to know the residents better.

Dawn Culf Team Leader/Head Senior - Aldringham Court

Why did you decide to work at Healthcare Homes?

I had always worked in care for children but wished to care for the older generation. Healthcare Homes is prominent in the local community.

What role did you carry out before you came to Healthcare Homes?

Higher level teaching assistant

What do you think a person needs to do to be good in your role?

To be compassionate, have empathy and be willing to adapt to any aspect and role when required

What’s your favourite part of your working day and why?

Getting the residents up and making them smile at the start of the day

What’s been your biggest professional challenge in your current role, or in your career to date?

To prove that I am able to do many tasks and be given the recognition.

What has been your biggest career highlight to date?

Being promoted to team leader and taking part in the Health Care Practitioner course

What qualities do you think make you stand out?

A good home manager has to finely juggle business and empathy. To be there for staff, residents and owners

What are your interests outside of work/how do you unwind?

I unwind with friends, family and by gardening. I enjoy the countryside and coastal scenery

What do you enjoy/you looking forward to most about working at this care home?

Completing my Health Care Practitioner course and utilising new skills within the care home. Working closely with the team

Claire Smith-Gooch Activities Coordinator - Aldringham Court

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

It sounded like a wonderful job

What role did you carry out before you came to Healthcare Homes?

Beauty therapist

What do you think a person needs to do to be good in your role?

Be happy and smiley and able to entertain the residents

What’s your favourite part of your working day and why?

Chatting to the residents and hearing about their life

What’s been your biggest professional challenge in your current role, or in your career to date?

Finding my feet in this new role is challenging for me since it’s a big change from beauty therapy which ive done for 10 years

What has been your biggest career highlight to date?

Starting my own business

What are your interests outside of work/how do you unwind?

I enjoy taking my children out exploring and I do like to socialise as much as I can

What do you enjoy/are you looking forward to the most about working at this care home?

Engaging with the residents and making sure every day is pleasurable for them

Elaine Holmes Activities Co-ordinator - Aldringham Court

Why did you decide to work at Healthcare Homes?

I have always found and really enjoyed working with the elderly. It is so rewarding. I love my role.

What role did you carry out before you came to Healthcare Homes?

Activities/Health Care Assistant – Cottage Hospital

What do you think a person needs to do to be good in your role?

To be kind, compassionate and understanding. To have a good understanding of dementia and the needs of the very ill and frail. To have an understanding of equality and diversity.

What’s your favourite part of your working day and why?

I love to go in to our resident’s rooms for one-to-one talks. I also enjoy organising entertainment and watching and taking part.

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing from care to activities

What has been your biggest career highlight to date?

Getting the home ready for Christmas and organising events for our residents

What qualities do you think make you stand out?

To be kind, compassionate and understanding. Be a good listener and a good role model for our team

What are your interests outside of work/how do you unwind?

Walking, gardening, crafting, sewing, crochet, knitting, swimming and spending time with family

What do you enjoy/you looking forward to most about working at this care home?

Making a difference to an individual’s day; just a little smile or reassurance

Lee Wyard Maintenance - Aldringham Court

Why did you decide to work at Healthcare Homes?

Change in career

What role did you carry out before you came to Healthcare Homes?

Metal work engineering

What do you think a person needs to do to be good in your role?

Good communication skills. Organised with the ability to prioritise workload. Meet deadlines.

What’s your favourite part of your working day and why?

Interacting with our residents, putting a smile on their face and carrying out my work to the best of my ability

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing career pathway

What has been your biggest career highlight to date?

Seeing the smiles on the faces of our residents

What qualities do you think make you stand out?

Good communication skills with staff, residents, relatives and other agencies. Being a leader to promote the business but to have the residents’ best interests and safety as paramount. Also to boost staff morale and work as part of a team.

What are your interests outside of work/how do you unwind?

Camping in my VW van. Motorcycles and socialising with friends and family

What do you enjoy/you looking forward to most about working at this care home?

Seeing our residents happy

Nicola Phillips Business Support - Aldringham Court

What role did you carry out before you came to Healthcare Homes?

Business support manager for Suffolk County Council

What do you think a person needs to do to be good in your role?

Organisational skills, be methodical, polite and with a holistic approach

What’s your favourite part of your working day and why?

The whole day – time just flies

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge was steering and supporting my teams of administrators through structural change in my past role whilst trying to ensure morale was maintained and deadlines still met even though there was uncertainty of staff remaining employed

What has been your biggest career highlight to date?

From starting off as a receptionist and working my way up to be a business support manager and a career with Suffolk County Council spanning 20 years

What qualities do you think make you stand out?

Having the ability to lead and develop the business, to communicate effectively, form a bond and gain the confidence of your workforce. An individual able to liaise with residents, relatives and other professional bodies. To wear a smile on your face even through the most difficult of challenges

What are your interests outside of work/how do you unwind?

Meeting up with friends and family, foreign travel, gardening and decorating

What do you enjoy/you looking forward to most about working at this care home?

Seeing our residents each morning when I arrive. Learning new skills and developing my career should the opportunity arise

Barking Hall

Near Needham Market, Suffolk

Susan Oates Home Manager - Barking Hall

Why did you decide to work at Healthcare Homes?

The company has a friendly ethos; it comes across as truly caring about it residents and staff unlike larger corporate providers

What role did you carry out before you came to Healthcare Homes?

Regional Support Manager for Essex

What do you think a person needs to do to be good in your role?

To have patience, be able to work under pressure, go the extra mile regardless. Understand and love people, be able to lead a team, never take anyone or anything for granted. Have a clear picture of what you want to achieve with your home and team.

What’s your favourite part of your working day and why?

All of it for different reasons

What’s been your biggest professional challenge in your current role, or in your career to date?

All my challenges are different, no one greater or smaller than the other

What has been your biggest career highlight to date?

Coming to Barking Hall. It is nice after all these years to find a company in current times as friendly as this one, so many out there have lost their way over the years

What qualities do you think make you stand out?

Perseverance, patience, compassion, leadership, attention to detail and a love of people. Wanting to do your absolute best for everyone

What are your interests outside of work/how do you unwind?

Family, gardening, reading and travel

What do you enjoy/you looking forward to most about working at this care home?

Making Barking Hall a real pleasure to live in for its residents and an amazing place to work for all our lovely employees

Samantha Lilley Business Administrator - Barking Hall

Why did you decide to work at Healthcare Homes?

My Grandmother was taken care of in one of our Healthcare Homes. I was taken aback by the love, care and dedication that the team at the said home delivered. They treated each other, residents and guests with dignity and respect, always welcoming and friendly. Nothing was too much.

What role did you carry out before you came to Healthcare Homes?

I worked in insurance on leaving school. I then took a voluntary position in a primary school working alongside the reception classes.

What do you think a person needs to do to be good in your role?

A good listener, able to communicate well with others. Be kind and sympathetic, listen to others. Be punctual and be able to self-organise and prioritise

What’s your favourite part of your working day and why?

I love coming in to work and seeing our residents, seeing them taking part in activities enjoying themselves

What’s been your biggest professional challenge in your current role, or in your career to date?

Prioritising workload

What has been your biggest career highlight to date?

Being promoted to Business Administrator from Administrator. Being nominated for a care home award

What qualities do you think make you stand out?

Someone who takes time to get to know their residents, resident’s families and staff. Has a day to day positive attitude. Has an open door policy, is happy to invite you in or if busy book an appointment. Someone who is kind, compassionate, available to listen and act if necessary. A manager who looks for development in their team and looks to motivate staff. Be approachable

What are your interests outside of work/how do you unwind?

I like to spend time with my family. I enjoy walking my dogs. Playing games with my children

What do you enjoy/you looking forward to most about working at this care home?

I have only been at Barking Hall since early 2018 as I transferred from one of our sister homes. I am really looking forward to getting to know our residents here, their families and staff

Claire Lidderth Activities Co-ordinator - Barking Hall

Please detail any relevant education/training

NVQ 2 and 3 in care

Year started working at Healthcare Homes

Started work at Barking Hall in 1998 at 16 as a domestic

Why did you decide to work at Healthcare Home?

I had always wanted to care for people, especially the elderly as I used to spend a lot of time with my grandparents.

What role did you carry out before you came to Healthcare Homes?

I started straight from leaving school.

What do you think a person needs to do to be good in your role?

Being able to think on your feet and adopt an activity to suit many peoples interests. Being able to plan in advance.

What’s your favourite part of your working day and why?

During an activity session a resident will often talk about their past. I find this very interesting as some of them have had an amazing life.

What’s been your biggest professional challenge in your current role, or in your career to date?

Being a senior carer. I have been domestic, cook, carer, senior carer, head housekeeper and now activities co coordinator

What has been your biggest career highlight to date?

I would say being an activities coordinator as I learn so much more about each resident, from listening to them.

What qualities do you think make a good home manager?

A good listener, and someone who can keep a cool head/mind at all times. Someone who encourages people to develop further.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy card making and crafts. I find reading a good way to relax and unwind.

Barking hall is my second family. Staff all seem to care for each other and all get along well. I’ve been here for 21 years so I think that says it all.

Abbe Cook Activities Coordinator - Barking Hall

Please detail any relevant education/training

Up to date with all current training which I enjoy doing.

Year started working at Healthcare Homes

2008

Why did you decide to work at Healthcare Home?

I needed a change as the children were older so I decided I’d like to work with the elderly.

What role did you carry out before you came to Healthcare Homes?

Full time mother.

What do you think a person needs to do to be good in your role?

Caring, understanding, compassionate, funny active, hands on and friendly.

What’s your favourite part of your working day and why?

Seeing my residents smile and laugh.

What’s been your biggest professional challenge in your current role, or in your career to date?

Finding activities that the residents will enjoy and find stimulating, but that can also market the home.

What has been your biggest career highlight to date?

Being asked to join the activities team.

What qualities do you think make a good home manager?

Kind, caring and compassionate.

What are your interests outside of work/how do you unwind?

Relaxing with my family, walking the dogs.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy seeing the smiles on the residents faces when you sit with them and talk, or take them for a walk or days out. Knowing we make a difference to them daily.

Beth Harvey Senior Care Assistant - Barking Hall

Why did you decide to work at Healthcare Homes?

I decided to work at Barking Hall as it has a good reputation. I also have lots of care and love to give

What role did you carry out before you came to Healthcare Homes?

Before I commenced at Barking Hall I had completed a college course and worked in farming

What do you think a person needs to do to be good in your role?

You need to be caring, understanding, patient and be able to work well in a team and show good leadership skills

What’s your favourite part of your working day and why?

Seeing the residents happy, comfortable and enjoying themselves be it in an activity or with a staff or family member. Their smiles mean everything.

What’s been your biggest professional challenge in your current role, or in your career to date?

I feel happy and comfortable in my current role and am looking for my next challenge. I would like to undertake the Health Care Practitioner training and stretch my knowledge and understanding

What has been your biggest career highlight to date?

Becoming a senior carer at Barking Hall

What qualities do you think make you stand out?

A good home manager doesn’t just look after residents but staff alike and doesn’t mind helping when needed

What are your interests outside of work/how do you unwind?

I am a great outdoor fan, I love being in the countryside with the local community. I enjoy spending time with family and friends

What do you enjoy/you looking forward to most about working at this care home?

I enjoy the care team I work with. The care team are very friendly and help the residents in activities. I enjoy the fun and laughter and happy times with the residents. I am looking forward to progressing my career

Julie Cansdale Registered Nurse - Barking Hall

Why did you decide to work at Healthcare Homes?

Lovely, welcoming staff and a picturesque setting

What role did you carry out before you came to Healthcare Homes?

District/Community Nurse

What do you think a person needs to do to be good in your role?

A good communicator, patient, understanding with good interpersonal skills

What’s your favourite part of your working day and why?

I enjoy all of my day as the team are a joy to work with. I love hearing residents often coming out with one liners – ‘if you stick any more patches on me, you will be able to post me’

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing role from District Nurse to working in a nursing home, the roles are very different

What has been your biggest career highlight to date?

Diabetes nurse specialist as an in depth knowledge base supported my role as a nurse for all areas of work

What qualities do you think make you stand out?

Approachable, good listener, active and supportive to colleagues and residents

What are your interests outside of work/how do you unwind?

Walking and spending time with friends and family

What do you enjoy/you looking forward to most about working at this care home?

Ensuring great care and attention given to residents, chatting to residents and relatives. Being able to give 1:1 care and working with a great team

Kelly Duszynski Trainee Health Care Practitioner - Barking Hall

Why did you decide to work at Healthcare Homes?

I liked the friendly, family feel to both homes and the focus on providing a home from home

What role did you carry out before you came to Healthcare Homes?

I worked in fashion and retail which I found unfulfilling

What do you think a person needs to do to be good in your role?

Patience, understanding, being able to stay calm in stressful or emotional situations. It is also important to have good organisational skills

What’s your favourite part of your working day and why?

I enjoy seeing the residents being supported to live their lives in a way that makes them happy. Being able to reassure someone that is anxious or sad

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking an active role in the MDT meetings and the organisation of our delirium pathway. I was challenged to organise lots of information and communicate effectively with other professionals

What has been your biggest career highlight to date?

Gaining a place on the Health Care Practitioner course. I am pleased to be able to develop my career further

What qualities do you think make you stand out?

Good listening skills, fairness, be organised and involved with day to day patient care. Someone who is approachable, proactive and positive

What are your interests outside of work/how do you unwind?

I love nature and enjoy walking with my husband and greyhound Herbie. I play the flute and like to bake.

What do you enjoy/you looking forward to most about working at this care home?

Seeing the home move forward in to even better times. Having a great reputation in the area.

Wendy Cooke Health Care Assistant - Barking Hall

Why did you decide to work at Healthcare Homes?

Good reputation

What role did you carry out before you came to Healthcare Homes?

Telesales

What do you think a person needs to do to be good in your role?

Be patient, caring and a team player

What’s your favourite part of your working day and why?

Lunchtime, seeing our residents enjoying their food

What’s been your biggest professional challenge in your current role, or in your career to date?

NVQ Level 2

What qualities do you think make you stand out?

Approachable and a good listener

What are your interests outside of work/how do you unwind?

Spending time walking my dog

What do you enjoy/you looking forward to most about working at this care home?

Good team work and lovely residents

Fornham House

Bury St Edmunds, Suffolk

Desireé Jooste Home Manager - Fornham House

Please detail any relevant education/training

Nurse training 40yrs ago. Completed NVQ 4 and RMA award for registered managers.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

After applying for a position with Healthcare Homes, I was delighted to have been offered a position as a Home Manager. I have met several of the Healthcare Homes senior managers and learnt that they have care at the center of everything they do.

What role did you carry out before you came to Healthcare Homes?

I have had several roles in care. I worked for many companies, and started in a secure Mental Health facility First as Regional Operations Manager, and since then have done several roles, including Home Manager, Regional Director, Operations Manager, Operations Director, and indifferent services from mental health, learning disability, physical disability, secure units, and nursing homes, and lastly residential care homes.

What do you think a person needs to do to be good in your role?

To be passionate about delivering excellent care, supportive to residents, staff and relatives.
To be aware that the job is not a 9-5 job. To ensure that you have sympathy, empathy, and good communication.

What’s your favourite part of your working day and why?

Helping staff on the floor, delivering personal care, and assisting our residents. Also being able to teach our staff.

What’s been your biggest professional challenge in your current role, or in your career to date?

Environmental issues and when services go down and you are waiting for a part.

What has been your biggest career highlight to date?

Being involved in the turnaround of a care home, with several challenges, and being able to do this in a relatively short while.

What qualities do you think make a good home manager?

Passionate, driven, good communicator, results orientated and involved.

What are your interests outside of work/how do you unwind?

I have a granddaughter I would love to see more than I am right now. Hopefully, I will get to do this soon.

What do you enjoy/are you looking forward to the most about working at this care home?

That we achieve Outstanding. We are all working towards this and making the necessary changes to be able to achieve it. The team all want to achieve this. I have inherited a great team at Fornham, and we want to be the best.

Clare Pethick Deputy Manager - Fornham House

Why did you decide to work at Healthcare Homes?

Healthcare Homes has a good reputation

What role did you carry out before you came to Healthcare Homes?

Prior to Healthcare Homes, I worked in as a Hotel Services Manager for a company overseeing laundry, kitchen and maintenance

What do you think a person needs to do to be good in your role?

You need to be a good role model and lead by example. Be approachable, proactive, patient, empathetic, compassionate and dedicated

What’s your favourite part of your working day and why?

I love my job. I like my morning walk round the home talking to staff and residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Running Fornham House for two months whilst no manager or administrator in place

What has been your biggest career highlight to date?

Making it through the above made me realise what I am able to achieve

What qualities do you think make you stand out?

Being a good role model. Doing what is best for the home and always showing support to the staff team. Appreciation goes a long way.

What are your interests outside of work/how do you unwind?

Spending time with my partner and children, 1 and 3.

What do you enjoy/you looking forward to most about working at this care home?

Receiving good reviews from past and present residents and family members. To be a recommended home is always hugely appreciated.

Magdalena Monalinska Head of Housekeeping - Fornham House

Why did you decide to work at Healthcare Homes?

My friend recommended the home to me due to its good reputation

What role did you carry out before you came to Healthcare Homes?

This is my first job

What do you think a person needs to do to be good in your role?

Organised, fair, understanding and good time management

What’s your favourite part of your working day and why?

My job never gets boring; I love every minute

What has been your biggest career highlight to date?

Being promoted to Head of Housekeeping

What qualities do you think make you stand out?

Good communication skills between all staff and residents

What are your interests outside of work/how do you unwind?

Enjoying time with my family

What do you enjoy/you looking forward to most about working at this care home?

I love working with my friends

Sarah Eagle Administrator - Fornham House

Why did you decide to work at Healthcare Homes?

I had not worked in a care home for 3 years and had really missed it. As soon as I heard of the position, I jumped at the chance

What role did you carry out before you came to Healthcare Homes?

Contractor administrator for a maintenance company

What do you think a person needs to do to be good in your role?

Empathy, compassion, dedication and patience

What’s your favourite part of your working day and why?

All of it, no day is the same

What’s been your biggest professional challenge in your current role, or in your career to date?

Being the sole administrator for the home and managing two staff members

What has been your biggest career highlight to date?

Applying to become a Special on a voluntary basis with the Police force

What qualities do you think make you stand out?

Strong willed, determination, dedication, empathy and compassion

What are your interests outside of work/how do you unwind?

I like to study online courses. Spending time with my children and family. Reading

What do you enjoy/you looking forward to most about working at this care home?

The staff – all so friendly. Our residents – I love it when they visit the office for a chat

Graham Warner Head of Maintenance - Fornham House

Please detail any relevant education/training

Health and Safety Diploma. Plumbing NVQ and Anglian Water registered.

Year started working at Healthcare Homes

February, 2019.

Why did you decide to work at Healthcare Home?

Seemed a friendly bunch to work with, close to home and a good variety of work involved to keep busy.

What role did you carry out before you came to Healthcare Homes?

Mainly Health and Safety. Immediately before working at Healthcare Homes I was training for an Audiology degree.

What do you think a person needs to do to be good in your role?

To be flexible, patient and a good all rounder. Being able to work as part of a team. alone and also not afraid of hard work. To speak up when needed.

What’s your favourite part of your working day and why?

Would normally say home time to enjoy a beer, but in this case I like to finish all my jobs of the day before leaving.

What’s been your biggest professional challenge in your current role, or in your career to date?

Biggest challenge would have to be sitting for my Health and Safety Diploma Level 5 which I completely in 2013. Hopefully will have plenty more challenges whilst working for Healthcare Homes.

What has been your biggest career highlight to date?

Would have to say passing a diploma and NVQ and becoming a manager.

What qualities do you think make a good home manager?

Being understanding, helpful, fair and reliable. Someone who you can work along side of well, which makes it easier.

What are your interests outside of work/how do you unwind?

By having a pint or 2 of beer when I’m not doing DIY at home.

What do you enjoy/are you looking forward to the most about working at this care home?

Being busy and trusted to get on with things that need doing. Being able to order quality goods to order. I also enjoy the variety of work.

Amanda Rose Activities Coordinator - Fornham House

Please detail any relevant education/training

I attended all the relevant training at all homes regarding Activities dementia friend, dementia pathway.

Year started working at Healthcare Homes

May 2019.

Why did you decide to work at Healthcare Home?

I love Fornham House and know a lot of the staff, the house and gardens are fantastic.

What role did you carry out before you came to Healthcare Homes?

Activities Coordinator.

What do you think a person needs to do to be good in your role?

To listen, understand and be there to laugh.

What’s your favourite part of your working day and why?

My working day never really stops until I go to sleep as I love my job, it really is my life.

What’s been your biggest professional challenge in your current role, or in your career to date?

Biggest challenge I have faced is peoples stubbornness for change by saying “we always do it this way”.

What has been your biggest career highlight to date?

Just making someones day! I did once get employee of the month.

What qualities do you think make a good home manager?

Being fair but firm, to lead by example. ‘If I can you can’.

What are your interests outside of work/how do you unwind?

By up cycling furniture and going on holidays to unwind.

What do you enjoy/are you looking forward to the most about working at this care home?

I love to see the folk smile, laughter truly is the best medicine. We can do anything here because we have a great team and we can all help put Fornham House back on the ‘Best Home’ list.

Daniel Phillips Head Chef - Fornham House

What role did you carry out before you came to Healthcare Homes?

My first job was here at Fornham House

What do you think a person needs to do to be good in your role?

Form good relationships with people. Be good at cooking, budgeting and menu planning

What’s your favourite part of your working day and why?

Cooking to a high quality standard and receiving positive feedback

What’s been your biggest professional challenge in your current role, or in your career to date?

Acting as Deputy Manager for over a year

What has been your biggest career highlight to date?

Holding successful functions and events involving residents and families

What qualities do you think make you stand out?

Approachable, firm but fair, friendly and will listen to ideas

What are your interests outside of work/how do you unwind?

Karaoke, pub quizzes, going to the cinema and socialising with friends

Foxgrove

Felixstowe, Suffolk

Waunanita Murray Deputy Manager - Foxgrove

Why did you decide to work at Healthcare Homes?

I enjoy working with the elderly, a very satisfying career

What role did you carry out before you came to Healthcare Homes?

Manager – retail store

What do you think a person needs to do to be good in your role?

Patience, understanding, dedication to the job and enjoy working in social healthcare.

What’s your favourite part of your working day and why?

Spending one-to-one time with residents as I enjoy seeing them smile.

What has been your biggest career highlight to date?

Manager with IBM, Scotland

What qualities do you think make you stand out?

Patience, understanding and willing to help where required – ensuring well led and cheerful

What are your interests outside of work/how do you unwind?

Spending time with my grandson. Painting and decorating, gardening.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy ensuring the home is well led and policies are adhered to. I enjoy spending time with residents. I enjoy the challenge in both homes.

Jane Southernwood Administrator - Foxgrove

Why did you decide to work at Healthcare Homes?

I had been working in domiciliary care locally and wished to continue in care, without the travelling. I applied for a care assistant role at Maynell House. I had previously been an admin manager some years earlier and was offered an admin post at Maynell House and Foxgrove, 10 hours in each

What role did you carry out before you came to Healthcare Homes?

Domiciliary care

What do you think a person needs to do to be good in your role?

Prioritise work and manage your time. Be available to listen and talk with everyone. Have an interest and understanding of the home and environment you are working in. Be supportive to your home manager. Know your residents and their families. Be confident and able to promote your home. Understand that everyone is different and the importance of confidentiality

What’s your favourite part of your working day and why?

Working within a residential home with so may different people, residents, family members, staff, healthcare professionals etc. every day is different and that’s my favourite part

What has been your biggest career highlight to date?

Recently being offered a full time admin role covering both homes

What qualities do you think make you stand out?

Good leadership skills, be supportive, a good communicator, approachable and human

What are your interests outside of work/how do you unwind?

Family, friends, cooking, travel, music, reading, wildlife and nature

What do you enjoy/you looking forward to most about working at this care home?

I enjoy being part of our team

Marc Southernwood Head Chef - Foxgrove

Why did you decide to work at Healthcare Homes?

A suitable opportunity arose

What role did you carry out before you came to Healthcare Homes?

I was working in domiciliary care

What do you think a person needs to do to be good in your role?

Pride, attention to detail; knowing your residents’ needs, likes, dislikes and dietary requirements. Be well organised and be able to deliver an alternative meal at the last minute when requested. Excellent food hygiene

What’s your favourite part of your working day and why?

Receiving positive feedback about the food

What’s been your biggest professional challenge in your current role, or in your career to date?

Bringing the kitchen up to a level 5 and maintaining it

What has been your biggest career highlight to date?

Bringing home produce to Foxgrove including homemade breads, homemade soups and dishes from around the world

What qualities do you think make you stand out?

Good leadership skills, approachable and understanding of residents’ and staff needs

What are your interests outside of work/how do you unwind?

Spending time with my family. I enjoy water sports, especially wake boarding. I love to cook for my friends and family.

What do you enjoy/you looking forward to most about working at this care home?

Continuing to develop and enhance the kitchen at Foxgrove

Wendy Jones Activities Co-ordinator - Foxgrove

Why did you decide to work at Healthcare Homes?

In my working like I have been a housekeeper, head housekeeper, carer, senior carer, in-house trainer, A1 assessor and have worked in a home for partially sighted.

What role did you carry out before you came to Healthcare Homes?

I started working at Foxgrove on 1995 for nine years; the reputation of the home locally was good. I left to live overseas and on return to the UK took employment once again at Foxgrove. I love Foxgrove, it has such a good feeling about it.

What do you think a person needs to do to be good in your role?

I think in this role you need to go in to work with lots of positive energy, be a good motivator, be approachable and understanding. Not everyone wishes to join in every activity, much time is spent as one-to-one with residents.

What’s your favourite part of your working day and why?

One of my favourite parts of the day is being greeted with a smile and a “what are we doing today”.

What’s been your biggest professional challenge in your current role, or in your career to date?

One of my biggest challenges each year is our annual fete as not one glove fits all; it is often challenging to find activities to suit all.

What has been your biggest career highlight to date?

My biggest highlight is when I hear residents and family members speaking of me fondly about the activities I hold and the time I spend with residents

What qualities do you think make you stand out?

Excellent communication, encouragement and approachability.

What are your interests outside of work/how do you unwind?

I enjoy walking my dogs. I have two retired ex-racing greyhounds and I enjoy regular meet ups with the rescue group, Retired Greyhound Trust where we have monthly walks with 70/80 more greyhounds. I enjoy live music; heavy metal, alternative rock but I still enjoy 70’s boogie night.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy the feel of our home. It is so homely, comfortable and welcoming. I enjoy being with the residents. I enjoy welcoming new residents and getting to know them. I love to hear laughter and the cheers when we play a competitive game. I love to hear the residents singing to all the old favourite tunes when we have entertainers in. I also enjoy the company of my colleagues

Steve Dickman Maintenance - Foxgrove

Why did you decide to work at Healthcare Homes?

I was looking for a change of career and Healthcare Homes offered the hours and flexibility that suited me

What role did you carry out before you came to Healthcare Homes?

Sales and project management

What do you think a person needs to do to be good in your role?

Have good basic trade skills with the ability to keeo accurate log recors and work on your own initiative

What’s your favourite part of your working day and why?

Mornings are good as you never know what to expect on arrival

What’s been your biggest professional challenge in your current role, or in your career to date?

My current role, learning all aspects of a new career

What has been your biggest career highlight to date?

Bringing a smile to a resident’s face or colleague

What qualities do you think make you stand out?

Strong leadership with good communication and listening skills

What are your interests outside of work/how do you unwind?

All types of sports including motor cycle sports. I enjoy dog walking and outside activities

What do you enjoy/you looking forward to most about working at this care home?

Making a difference to people’s lives by helping them and keeping them safe

Handford House

Ipswich, Suffolk

Mike Parris Home Manager - Handford House

Please detail any relevant education/training

NVQ 2 and 3 in care, DipHE RN (Adult), Mentorship and Wound Management

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Homes?

At interview stage, I really liked the Regional Manager and the opportunity to work for a growing company with such a good reputation

What role did you carry out before you came to Healthcare Homes?

Clinical advisor for 111, community nurse and various clinical/managerial roles in and around care homes

What do you think a person needs to do to be good in your role?

Listen, to be open

What’s your favourite part of your working day and why?

Any time I get to spend with our residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Changing the culture of the home

What has been your biggest career highlight to date?

Taking resident Sam to IFly

What qualities do you think make you stand out?

Ability to function under pressure and willingness to put the home first

What are your interests outside of work/how do you unwind?

Reading, computers, music, watching MMA and Brazilian Jiu Jitsu

What do you enjoy/you looking forward to most about working at this care home?

Making a positive difference to people’s lives

Naomi Bender Deputy Manager - Handford House

Why did you decide to work at Healthcare Homes?

I like what I heard about the culture and family feel

What role did you carry out before you came to Healthcare Homes?

Senior Nurse/Clinical Lead in an 80 bed nursing and residential home and then in a 46 bed nursing and residential home

What do you think a person needs to do to be good in your role?

Be good at listening and communications; need to be firm, fair and calm. You need to be able to work to deadlines and be able to multi-task at the same time. To look out for the best interests of our residents, support the manager and be visible to everyone

What’s your favourite part of your working day and why?

Any time I spend with the residents. I enjoy working on the floor but also undertaking tasks that helps the home improve

What’s been your biggest professional challenge in your current role, or in your career to date?

Being part of a team that opened and commissioned an 80 ben nursing and residential home. This role taught me a lot about the background that goes in to a nursing home and helped me learn about all of the different roles within a care home.

What has been your biggest career highlight to date?

Attaining Deputy Manager role. I really enjoy the challenges I face in my role and learn constantly. I also spent time working towards attaining Gold Standard Framework in end of life care and this has made me passionate about palliative care and making sure we get it right every time.

What qualities do you think make you stand out?

Someone who is firm, fair and calm. An individual who is approachable and is able to lead.

What are your interests outside of work/how do you unwind?

I enjoy reading and writing. I also enjoy spending time with my son on Minecraft building and experimenting with Redstone. I also enjoy reading up on recent changes within the healthcare sector; I enjoy learning new things.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy working with our residents; it always makes me happy when I see a resident improve and get better

Judy Read Administrator - Handford House

What role did you carry out before you came to Healthcare Homes?

I was a nursing home administrator for another company

What do you think a person needs to do to be good in your role?

People skills, common sense, patience and the ability to multi-task. Stay calm under pressure, be flexible and empathetic. Be understanding and have good listening skills. It helps to have a polite telephone manner too.

What’s been your biggest professional challenge in your current role, or in your career to date?

I commenced my role at Handford House when it was first built so I had to set everything up as there were no admin systems in place

What has been your biggest career highlight to date?

Receiving personal letters from relatives saying that I have helped or supported them whilst their loved one has been living in our home.

What qualities do you think make you stand out?

Very similar to those of being an administrator but with a lot of tact and being willing and able to take the pressures of management

What are your interests outside of work/how do you unwind?

I enjoy spending time with my family. I am a steward and worship leader at my local Church. I sing in charity concerts and usually perform a show each year with the Ipswich Gilbert and Sullivan Society. I enjoy going to the theatre, reading, walking and craft if time allows

What do you enjoy/you looking forward to most about working at this care home?

Being able to help people, meeting and getting to know such a wide variety of people; residents, visitors and staff

Andy Crack Maintenance - Handford House

Why did you decide to work at Healthcare Homes?

I wished to do something different

What role did you carry out before you came to Healthcare Homes?

Maintenance, handyman

What do you think a person needs to do to be good in your role?

You need to enjoy your job

What’s your favourite part of your working day and why?

My favourite part of the day is on the morning when everyone is up and smiling

What qualities do you think make you stand out?

Hard working, always be there to help

What are your interests outside of work/how do you unwind?

I am a season ticket holder at Ipswich Football Club. I love going to the cinema

What do you enjoy/you looking forward to most about working at this care home?

I look forward to going in to Handford House and seeing the residents smiling. We have a good team at Handford House.

Kelly McLaughlin Activities Co-ordinator - Handford House

Why did you decide to work at Healthcare Homes?

It is something I had always wished to do

What role did you carry out before you came to Healthcare Homes?

Worked in a public house as a team leader

What do you think a person needs to do to be good in your role?

You need to know how to communicate with others, organise events and weekly/daily activities; plan ahead, bring new ideas and listen to residents’ ideas

What’s your favourite part of your working day and why?

Making the residents smile and being happy they are taking part

What’s been your biggest professional challenge in your current role, or in your career to date?

Making sure all of my plans go ahead and making sure events are just how everybody envisaged them

What has been your biggest career highlight to date?

Making sure everyone has a really good time and seeing everyone smile

What qualities do you think make you stand out?

Having an open-door policy, a good communicator, raising staff morale with a happy face, getting involved with the residents, meeting and greeting all visitors and being there for everyone

What are your interests outside of work/how do you unwind?

I have two children so when time allows I like to spend time with them, going to the park or museum

What do you enjoy/you looking forward to most about working at this care home?

I enjoy my job very much, it allows me to spend quality time with individuals or groups. To be able to make a difference to peoples’ lives is very important to me

Haughgate House

Woodbridge, Suffolk

Judith Morgan-Worrall Home Manager - Haughgate House

Please detail any relevant education/training

My Home Life leadership programme Suffolk (Cohort 3), RMA (star award), NVQ4, PFPT (Person Focus Partnership Training) behavioural functioning and partnership working and person centred focused planning (Cohort 3 – Essex)

Year started working at Healthcare Homes

February 2015

Why did you decide to work at Healthcare Home

People are treated as individuals, they are listened to.  I feel my ideas and opinions matter and an open culture is promoted which makes me feel valued – compassionate and humane

What role did you carry out before you came to Healthcare Homes

Support manager, interim and registered manager roles.  Working in psychiatric, learning disability and nursing care environments.

What do you think a person needs to do to be good in your role?

To be open minded, fair, lead by example, a motivator, giving recognition and praise, remaining respectful and compassionate.  Above all, have a good sense of humour.

What’s your favourite part of your working day and why?

Building relationships with the residents, families and staff involved with supporting our clients, improving working relationships and continually striving to make a difference to individual’s quality of daily living

What’s been your biggest professional challenge in your current role, or in your career to date?

Supporting a gentleman with severe autism and complex needs to live in the community.  Over a period of 12 exhausting months the gentleman’s medication prescribed for his behaviours were reduced by 80%.  The experience truly made me feel humbled and privileged to have been given the opportunity, support, skills and knowledge to have achieved such a positive outcome for this amazing gentleman.

What has been your biggest career highlight to date?

To have been given the opportunity to return to the Healthcare Homes Group.

What qualities do you think make a good home manager?

Supportive, fair, respectful and compassionate.  Sharing decision making, self-reflective practice to promote an open and positive culture.  Be a motivator and role model.  Going that extra mile to strive and achieve.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time visiting my children, travelling, cars, shooting pigeons, antiques, jazz, classical music and shopping.

The challenge to successfully take the home through a positive transition and transformation, working alongside my team and peers.  To continue to improve upon the service as a whole, enhancing the lives of others.

 

 

Rena Arida Head Cook - Haughgate House

Please detail any relevant education/training

Level 2 cooking

Year started working at Healthcare Homes

February 2018

What role did you carry out before you came to Healthcare Homes

Head Cook

What do you think a person needs to do to be good in your role?

Being a good leader, a role model and being able to work as a team

What’s your favourite part of your working day and why?

Lunchtime service as residents enjoy their meals and we always receive positive feedback

What has been your biggest career highlight to date?

Maintaining 5* rating for kitchen

What qualities do you think make a good home manager?

A good home manager is one that appreciates, is supportive and fair to everyone

What do you enjoy/are you looking forward to the most about working at this care home?

Meeting friends and attending social occasions

I enjoy cooking to a high standard and ensuring I meet resident’s individual dietary needs.

Paul Adams Maintenance - Haughgate House

What role did you carry out before you came to Healthcare Homes?

Maintenance

What do you think a person needs to do to be good in your role?

Flexibility, compassion, a sense of humour and thick skin

What’s your favourite part of your working day and why?

The moment after lunch enjoying a cup of tea with the residents, catching up with them and discussing any issues or ideas they have. Having been a carer here prior to maintenance, I feel this is important.

What qualities do you think make you stand out?

The ability to listen, be compassionate and lead from the front

What are your interests outside of work/how do you unwind?

Chairman of the local scout group. A volunteer at a local club for people with learning disabilities

Keiran Broadhurst Activities Co-ordinator - Haughgate House

Please detail any relevant education/training

NAPA level 2. BACH Foundation Registered Practitioner.

Year started working at Healthcare Homes

2018

What role did you carry out before you came to Healthcare Homes

Carer

What do you think a person needs to do to be good in your role?

Balanced. To be upbeat, warm and compassionate. To have a good knowledge of individuals to support their physical, mental, emotional and spiritual well-being.

What’s your favourite part of your working day and why?

The morning – greeting everyone building a sense of good mood to prepare for the day ahead.  A bright, cheerful smile to boost moods.

What has been your biggest career highlight to date?

Winning ‘outstanding individual’, changing someone’s life, going the extra mile 2017

What qualities do you think make a good home manager?

Outstanding communication.  Valuing the team. A person who supports and encourages you as an individual

What are your interests outside of work/how do you unwind?

Reading, writing, attending a spiritual Church, readings as a medium, listening to music and movie soundtracks

What do you enjoy/are you looking forward to the most about working at this care home?

Building a social, enabling and sensory environment for all

Hillcroft House

Stowmarket, Suffolk

Jon Hammond Home Manager - Hillcroft House

Why did you decide to work at Healthcare Homes?

Regional Manager suggested that I make enquiries as Healthcare Homes offered a friendly, customer focused approach compared to the corporate company I was currently working for at the time.

What role did you carry out before you came to Healthcare Homes?

Extra Care Scheme Manager, Day Centre Manager

What do you think a person needs to do to be good in your role?

Everyone who works in care should be compassionate about the people they support and appreciate the sacrifices that some people have had to make leaving their friends and home behind

What’s your favourite part of your working day and why?

Interacting with the residents and listening to their interesting stories and life experiences. It is amazing to hear some of the fascinating stories and experiences the residents have had

What’s been your biggest professional challenge in your current role, or in your career to date?

Entering a home that had an established management and settled culture and establishing new ideas and different approaches to procedures

What has been your biggest career highlight to date?

My current position as Home Manager, considering that I only started my career in health care in 2011

What qualities do you think make you stand out?

Leading by example by setting a high standard of care and consideration to the residents, relatives, visitors and staff

What are your interests outside of work/how do you unwind?

I like watching club and international rugby, darts, snooker and formula 1 motor racing. I enjoy listening to a wide variety of music

What do you enjoy/you looking forward to most about working at this care home?

The residents have a wide mixture of life experiences. Every day is different. Some of the staff take great pride and pleasure in what they do

Terri Watkins Deputy Manager - Hillcroft House

Why did you decide to work at Healthcare Homes?

I liked the opportunity of a challenge and I was very keen to work with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home

What role did you carry out before you came to Healthcare Homes?

I was an area manager for Mears Care for 11 years. Prior to this position I was a team leader for social services for 10 years

What do you think a person needs to do to be good in your role?

A sense of humour a must. Willingness to learn and develop in order to mentor and nurture new staff. Be a role model; always lead by example. People skills a must. Be flexible and have a positive attitude. Be approachable – open door policy.

What’s your favourite part of your working day and why?

I enjoy all of my working day, never a dull moment. Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference to someone’s day in a positive way makes working very worthwhile.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge is currently completing my level 5 whilst working full time. If you have a passion for something you can overcome anything.

What has been your biggest career highlight to date?

I have very much enjoyed the last 12 months at Hillcroft House gaining a good by CQC was fantastic. It has spurred us on to do even better. I feel incredibly proud of what the team has achieved.

What qualities do you think make you stand out?

People skills are a must, friendly whilst professional. Be flexible and approachable. Open door policy

What are your interests outside of work/how do you unwind?

I like to spend time with my grandchildren. Reading. I love walks on the beach and holidays. I love my cat Charlie!

What do you enjoy/you looking forward to most about working at this care home?

Hillcroft House is a lovely home, and is more of a dementia community than a home. The standards are high and we do offer person centred care, for me, the homes passes the MUMS test. We tend to go with the flow and take each day as it comes. The staff are fab and help create a lovely atmosphere. The residents are wonderful and a pleasure to look after. Having a great Home Manager who respects and values the team makes Hillcroft House a pleasure to work in. Team work – all the staff work together and pull together to ensure that the highest quality of care is given to the residents. Hillcroft House treats both residents and staff members as individuals.

Julie Smith Administrator - Hillcroft House

Year started working at Healthcare Homes

March 2018

Why did you decide to work at Healthcare Home

The minute I walked in for my interview I could feel the safe and caring environment for our residents.  The Manager, Deputy Manager and all of the other staff were so welcoming.  I really felt I would be happy working here and playing a small part in making the residents lives comfortable and happy.

What role did you carry out before you came to Healthcare Homes

I was an admin assistant at a special school for a couple of years before becoming a special needs support assistant at the same school.  I also worked as a part time sales assistant at a well-known clothing store.

What do you think a person needs to do to be good in your role?

I think that you need to be calm, patient, well organised and have the ability to deal with a variety of situations.  A good sense of humour also helps enormously.  An understanding of dementia and the issues our residents face daily is vital.

What’s your favourite part of your working day and why?

I enjoy the interaction with our residents and their families which is quite frequent because of where my office is situated within the home.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest professional challenge in my current role has been learning all the procedures that need to be followed.  I am a bit of a perfectionist and hate getting things wrong.

What has been your biggest career highlight to date?

I haven’t really had one – yet!

What qualities do you think make a good home manager?

Calmness, patience and understanding, not only with residents and their families but also with the staff team.

What do you enjoy/are you looking forward to the most about working at this care home?

I am a big football fan, supporting Liverpool and going to watch them at Anfield as often as I can.  I love travelling, going to the theatre, going to live music concerts, going to the cinema, reading and I am a keen gardener.  I also keep chickens.

I really enjoy the interaction with residents, their families and staff.  I like helping people and being part of a successful team.  I hope that I play a tiny part in helping to make the residents lives a little bit happier in a very difficult situation.

Gail Desmond-Hurst Head cook - Hillcroft House

Why did you decide to work at Healthcare Homes?

I felt the need to return to cooking as I missed it

What role did you carry out before you came to Healthcare Homes?

Owned my own business making and selling cupcakes

What do you think a person needs to do to be good in your role?

Cook well, enjoy working with different age groups and laughing a lot!

What’s your favourite part of your working day and why?

Serving lunch as this is the time I can chat to residents and ensure they are enjoying the food

What’s been your biggest professional challenge in your current role, or in your career to date?

Coming up with a menu to cater for a wide range of ages and changing tastes

What has been your biggest career highlight to date?

Owning my own shop

What qualities do you think make you stand out?

To be fair, friendly and a good listener

What are your interests outside of work/how do you unwind?

Crafting – I make cards and paint. Making soap.

What do you enjoy/you looking forward to most about working at this care home?

Seeing residents enjoy the food I produce

Julie Cosson Activities Co-ordinator - Hillcroft House

Why did you decide to work at Healthcare Homes?

My sister-in-law works at Uvedale Hall and advised me that Healthcare Homes was an excellent company to work for

What role did you carry out before you came to Healthcare Homes?

Production operative, pub manager and warehouse co-ordinator

What do you think a person needs to do to be good in your role?

Caring. Organised. To be sensitive to individual needs. Be creative and energetic. Have a positive attitude and enthusiasm for the job. Good communication skills

What’s your favourite part of your working day and why?

Walking in to the home and seeing residents smile.

What’s been your biggest professional challenge in your current role, or in your career to date?

Communication – one resident would not speak to anyone but by persevering daily she eventually spoke to me. Another resident will now communicate via writing

What has been your biggest career highlight to date?

Being chosen twice for ‘butterfly of the month’. Relatives making positive comments about activities taking place. Being asked if I would consider a senior role. Asked by a resident’s family if I would escort her Mother to a wedding.

What qualities do you think make you stand out?

Lead by example. Treat people fairly. Being able to listen. A problem solver

What are your interests outside of work/how do you unwind?

Cake decorating, reading, socialising and spending time with family

What do you enjoy/you looking forward to most about working at this care home?

Staff and residents are like one big happy family. Everyone gets along

Paul Chilvers Maintenance - Hillcroft House

Why did you decide to work at Healthcare Homes?

A well run home

What do you think a person needs to do to be good in your role?

Be helpful in every way with relatives, staff and relatives. Be confident.

What’s your favourite part of your working day and why?

Getting involved with residents and helping with things they are doing as well as being polite and getting on with the job in hand

What’s been your biggest professional challenge in your current role, or in your career to date?

Training and passing my IHCD Blue Light Driving – the most difficult test I have ever faced

What has been your biggest career highlight to date?

Passing my emergency transport attendant course in the ambulance service

What qualities do you think make you stand out?

Listen, look and act to respond

What are your interests outside of work/how do you unwind?

Walking the North Norfolk coast and relaxing in my garden

What do you enjoy/you looking forward to most about working at this care home?

Helping residents in there day to day life at the home and making it as enjoyable as possible

Maynell House

Felixstowe, Suffolk

Waunanita Murray Deputy Manager - Maynell House

Why did you decide to work at Healthcare Homes?

I enjoy working with the elderly, a very satisfying career

What role did you carry out before you came to Healthcare Homes?

Manager – retail store

What do you think a person needs to do to be good in your role?

Patience, understanding, dedication to the job and enjoy working in social healthcare.

What’s your favourite part of your working day and why?

Spending one-to-one time with residents as I enjoy seeing them smile.

What has been your biggest career highlight to date?

Manager with IBM, Scotland

What qualities do you think make you stand out?

Patience, understanding and willing to help where required – ensuring well led and cheerful

What are your interests outside of work/how do you unwind?

Spending time with my grandson. Painting and decorating, gardening.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy ensuring the home is well led and policies are adhered to. I enjoy spending time with residents. I enjoy the challenge in both homes.

Samantha Garrard Head Housekeeper - Maynell House

Why did you decide to work at Healthcare Homes?

Flexibility to work round my children

What role did you carry out before you came to Healthcare Homes?

Environmental Health Officer

What do you think a person needs to do to be good in your role?

To have pride and determination in all aspects

What’s your favourite part of your working day and why?

Completing a room; to re-enter to see how clean and fresh it looks and smells

What has been your biggest career highlight to date?

Being made Head Housekeeper

What qualities do you think make you stand out?

It’s lovely to have a manager that you are able to approach with any ideas or problems and be listened to. To have good knowledge of surroundings. Be patient, firm but fair.

What are your interests outside of work/how do you unwind?

Competitions with my daughters who do majorettes at national level. I also love holidays abroad.

What do you enjoy/you looking forward to most about working at this care home?

I like to re-dress rooms and have a lot of satisfaction when they are complete. My colleagues are friendly. I enjoy my job and working across both homes, chatting to residents and knowing the homes are clean and fresh.

Jane Southernwood Administrator - Maynell House

Why did you decide to work at Healthcare Homes?

I had been working in domiciliary care locally and wished to continue in care, without the travelling. I applied for a care assistant role at Maynell House. I had previously been an admin manager some years earlier and was offered an admin post at Maynell House and Foxgrove, 10 hours in each

What role did you carry out before you came to Healthcare Homes?

Domiciliary care

What do you think a person needs to do to be good in your role?

Prioritise work and manage your time. Be available to listen and talk with everyone. Have an interest and understanding of the home and environment you are working in. Be supportive to your home manager. Know your residents and their families. Be confident and able to promote your home. Understand that everyone is different and the importance of confidentiality

What’s your favourite part of your working day and why?

Working within a residential home with so may different people, residents, family members, staff, healthcare professionals etc. every day is different and that’s my favourite part

What has been your biggest career highlight to date?

Recently being offered a full time admin role covering both homes

What qualities do you think make you stand out?

Good leadership skills, be supportive, a good communicator, approachable and human

What are your interests outside of work/how do you unwind?

Family, friends, cooking, travel, music, reading, wildlife and nature

What do you enjoy/you looking forward to most about working at this care home?

I enjoy being part of our team

Steve Dickman Maintenance - Maynell House

Why did you decide to work at Healthcare Homes?

I was looking for a change of career and Healthcare Homes offered the hours and flexibility that suited me

What role did you carry out before you came to Healthcare Homes?

Sales and project management

What do you think a person needs to do to be good in your role?

Have good basic trade skills with the ability to keeo accurate log recors and work on your own initiative

What’s your favourite part of your working day and why?

Mornings are good as you never know what to expect on arrival

What’s been your biggest professional challenge in your current role, or in your career to date?

My current role, learning all aspects of a new career

What has been your biggest career highlight to date?

Bringing a smile to a resident’s face or colleague

What qualities do you think make you stand out?

Strong leadership with good communication and listening skills

What are your interests outside of work/how do you unwind?

All types of sports including motor cycle sports. I enjoy dog walking and outside activities

What do you enjoy/you looking forward to most about working at this care home?

Making a difference to people’s lives by helping them and keeping them safe

Mill Lane

Felixstowe, Suffolk

John Savage Home Manager - Mill Lane

Why did you decide to work at Healthcare Homes?

I had very much enjoyed work experience at Mill Lane at a young age; never forgotten. The reputation of both Mill Lane and Healthcare Homes in the area has always been apparent.

What role did you carry out before you came to Healthcare Homes?

Senior Care Assistant and a Business Administrator role

What do you think a person needs to do to be good in your role?

An individual who is calm, understanding, willing to support and help others

What’s your favourite part of your working day and why?

I love each day, never is there one the same.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working in the health and social care sector for the last 11 years, from a care assistant role working my way up to Home Manager

What has been your biggest career highlight to date?

Becoming a Home Manager has always been my goal and I am now in such a privileged position. I look forward to each challenge I face.

What qualities do you think make you stand out?

A Home Manager is able to listen, support and care about all that they do. To build a team to ensure a wonderful home is enjoyed by residents.

What are your interests outside of work/how do you unwind?

I enjoy spending time with friends and family. I also love holidays.

What do you enjoy/you looking forward to most about working at this care home?

I am looking forward to embracing future challenges and providing a warm, friendly home for our residents

Sonja Bunting Deputy Home Manager/Registered Nurse - Mill Lane

Please detail any relevant education/training

Diploma of Higher Education in Adult Nursing, Level 2 certificate in principles of end of life care, NVQ level 3 in adult Health and Social Care

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

Great reputation, friendly home, the role I had always wanted to do and local to my home

What role did you carry out before you came to Healthcare Homes?

Before joining Healthcare Homes I worked for 4 years as a Medical Referral Nurse Specialist for a large insurance company running their complex health medical team. I also did some agency shifts to keep my skills up to date as my real passion has always been in elderly care. I have worked in care since 1991 starting off as a care assistant, then as a senior carer and then I completed my nurse training.

What do you think a person needs to do to be good in your role?

A person needs to be hard working, supportive, good management skills, caring, empathetic, honest and open. I believe a manager should never ask a member of staff to do something that they wouldn’t do and should be a good team worker and be prepared to not just manage but to also help their team.

What’s your favourite part of your working day and why?

I love seeing the residents and staff happy. The residents are our reason for being there and a happy workforce is just as important.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest challenges in my career have been firstly being the oldest on my course at university and secondly working through my health problems and not letting them stop me.
I am grateful to Healthcare Homes for giving me the opportunity to prove myself as nurses with long term health conditions and past spinal issues often get overlooked – I speak from experience.

What has been your biggest career highlight to date?

My biggest career highlight was qualifying as a Registered Nurse.

What qualities do you think make a good home manager?

A good home manager needs to be approachable, sensitive, calm, a good team player, a good leader, honest, committed, a good listener and be prepared to go above and beyond.

What are your interests outside of work/how do you unwind?

Outside of work I love spending time with my husband and two teenage daughters. We have five Yorkshire terriers that are as ‘mad as hatters’ and keep us busy and we enjoy doing things as a family.

What do you enjoy/are you looking forward to the most about working at this care home?

This role is a whole new challenge for me and I am looking forward to learning lots of new skills and hopefully being able to make a difference to the residents lives.

Lukasc Swiekot Head Chef - Mill Lane

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

Shift pattern that suited my lifestyle.

What role did you carry out before you came to Healthcare Homes?

Head Chef at Penta Hotel, Ipswich.

What do you think a person needs to do to be good in your role?

Dedication, hard work and man-management skills, be creative with the resident’s dietary requirements.

What’s your favourite part of your working day and why?

Lunch time/ Getting feedback from the residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

Ensuring that all resident’s dietary needs are met and maintained.

What has been your biggest career highlight to date?

Maintaining 5 stars for food and safety.

What qualities do you think make a good home manager?

Decision-making capability to make decisions and take full responsibility for both successes and failures.

Must have a good moral compass that will allow to make honest and ethical business decisions.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my family.

I like the team approach, ‘one big happy family’.

Samantha Thomas-Duffy Administration - Mill Lane

Please detail any relevant education/training

NVQ Level 2 in Business and Administration

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

It seemed like an ideal fit for my skills and is very local to me.

What role did you carry out before you came to Healthcare Homes?

I have had a career break whilst caring for family. But before that I was working for NHS 111.

What do you think a person needs to do to be good in your role?

I think a person needs to be organized, practical and very adaptable to change.

What’s your favourite part of your working day and why?

Coming in, greeting people and finding out what awaits me today as every day is different.

What’s been your biggest professional challenge in your current role, or in your career to date?

Adapting to manage new challenges and different needs.

What has been your biggest career highlight to date?

Completing my apprenticeship is a real highlight for me

What qualities do you think make a good home manager?

Someone who is able to delegate and get the work done but is also caring, understanding and kind.

What are your interests outside of work/how do you unwind?

I enjoy spending time with my wife, family and animals. Also, reading and watching films.

What do you enjoy/are you looking forward to the most about working at this care home?

Meeting new people and learning new skills.

James Chester Maintenance - Mill Lane

Why did you decide to work at Healthcare Homes?

I decided to work for Healthcare Homes as it offered a varied and challenging role

What role did you carry out before you came to Healthcare Homes?

I worked within Felixstowe docks auditing incoming stock for a large supermarket chain

What do you think a person needs to do to be good in your role?

A good attitude, caring manner and an understanding of various trades

What’s your favourite part of your working day and why?

Looking forward to seeing what the day brings with challenges and issues to solve

What’s been your biggest professional challenge in your current role, or in your career to date?

Challenged to take on new skills and be adaptable to new and varied jobs

What has been your biggest career highlight to date?

Gaining my carpentry and joinery City & Guilds accreditation with credits

What qualities do you think make you stand out?

Being able to lead and be approachable to residents and staff

What are your interests outside of work/how do you unwind?

VW camper van and camping. Being part of a large team running a VW show.

What do you enjoy/you looking forward to most about working at this care home?

I like to tackle large projects within the home, i.e. revamping the dining area with a new preparation area

Nicki Parsons Housekeeper - Mill Lane

Why did you decide to work at Healthcare Homes?

I wished to try something new and work in the care sector

What role did you carry out before you came to Healthcare Homes?

Travel Insurance Advisor

What do you think a person needs to do to be good in your role?

Be organised, have great initiative and a good eye for detail

What’s your favourite part of your working day and why?

When I get the opportunity to spend time with residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning and adapting to the responsibilities of leading a team

What has been your biggest career highlight to date?

Being appointed as housekeeper

What qualities do you think make you stand out?

Good industry knowledge, good organisation skills and an individual who cares

What are your interests outside of work/how do you unwind?

Spending time with my family

What do you enjoy/you looking forward to most about working at this care home?

Working in a friendly team and helping contribute in making a clean environment for our residents

Oaklands House

Reydon, Suffolk

Hanro Smith Home Manager - Oaklands House

Please detail any relevant education/training

Level 3 Diploma in Health & Social Care. Dementia Care Coach. First aid. Degree in graphic design.

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Home

The fantastic reputation of the company.

What role did you carry out before you came to Healthcare Homes

Deputy Manager of a 46 bedded dementia residential home.

What do you think a person needs to do to be good in your role?

You must have empathy with good moral standards and a drive to succeed.

What’s your favourite part of your working day and why?

The morning when I have one of the residents that lives here waiting for me for our daily chat and cup of tea.

What’s been your biggest professional challenge in your current role, or in your career to date?

Registering with CQC and receiving my PIR in my first week of being appointed as Manager.

What has been your biggest career highlight to date?

Being nominated for manager of the year in my previous company.

What qualities do you think make a good home manager?

Empathy, compassion, conviction in your beliefs and passion.

What do you enjoy/are you looking forward to the most about working at this care home?

Building up this wonderful team and ensuring they are recognised for the fantastic standard of care they provide.

Adam Wright Head Chef - Oaklands House

What role did you carry out before you came to Healthcare Homes?

Sous chef

What do you think a person needs to do to be good in your role?

Respect and care for residents, their needs, menu planning taking into account any special diets and nutritional needs. Managing stock, ordering and keeping the kitchen organised and clean

What’s your favourite part of your working day and why?

Serving a wholesome and nutritional meal knowing our residents are satisfied and have enjoyed their meal

What’s been your biggest professional challenge in your current role, or in your career to date?

Finding quality staff to keep up with our home’s high standards and good reputation

What has been your biggest career highlight to date?

Having a good start in the catering industry by working in one of our local high class restaurants which gave a great head start in to the catering sector

What qualities do you think make you stand out?

A person who will listen and help to solve any problems. Kind, easy to approach, firm but fair and always respectful

What are your interests outside of work/how do you unwind?

Walking the dog, DIY projects and cycling

What do you enjoy/you looking forward to most about working at this care home?

Being free to create dishes for all to enjoy

Leanne Carrington-Payne Activity Co-ordinator - Oaklands House

Why did you decide to work at Healthcare Homes?

I wanted to do something that made a difference

What role did you carry out before you came to Healthcare Homes?

Activity Co-ordinator

What do you think a person needs to do to be good in your role?

Creative, practical, patient, resourceful, good humoured, empathetic, understanding, flexible and an individual with a sense of pride making others feel happy

What’s your favourite part of your working day and why?

All of it, every aspect has and brings something different to the day

What has been your biggest career highlight to date?

Every day I make someone smile or I hear ‘I enjoyed that’

What qualities do you think make you stand out?

Understanding the role, being a people person, leading by example and someone you can respect

What are your interests outside of work/how do you unwind?

I teach dancing twice a week. I am learning to play the harp. I am undertaking two courses, organising events and fundraising. I enjoy reading. I am currently fitness training for a tour in Scotland

What do you enjoy/you looking forward to most about working at this care home?

The people make the job worthwhile, making others smile and laugh is priceless

The White House

Beccles, Suffolk

Adina Marginean Home Manager - The White House

Please detail any relevant education/training

NVQ 5 in health and social care.

NVQ 3 in people management

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

Previously worked for another home in the company and I think it’s a really good company to work for and very supportive if you want to progress your career.

What role did you carry out before you came to Healthcare Homes?

I have worked in the care sector for 22years, I have always done care from carer to senior and onto a deputy position. Deputy manager for the last 3-4 years

What do you think a person needs to do to be good in your role?

Good interpersonal skills, impartial, friendly, caring, responsible, self-motivation, flexible

What’s your favourite part of your working day and why?

Being around the residents and staff and building relationships. Making sure the residents have a smile on their faces.

What’s been your biggest professional challenge in your current role, or in your career to date?

CQC inspection!!!!

What has been your biggest career highlight to date?

Being promoted to home manager and achieving good on our latest CQC inspection.

What qualities do you think make a good home manager?

Approachable, impartial, to recognise, prioritise and facilitate the day to day needs of residents and staff.

What do you enjoy/are you looking forward to the most about working at this care home?

Being around people and making a difference. When you achieve certain goals it is very rewarding.

What are your interests outside of work/how do you unwind?

Reading, travelling.

Tara Penfold Administrator - The White House

Please detail any relevant education/training

Mandatory Training

Year started working at Healthcare Homes

2005

Why did you decide to work at Healthcare Home?

Because my mum worked here.

What role did you carry out before you came to Healthcare Homes?

I had just left school.

What do you think a person needs to do to be good in your role?

Organisation, to prioritise what is important, good communication skills, good interpersonal skills.

What’s your favourite part of your working day and why?

Getting to know new people.

What’s been your biggest professional challenge in your current role, or in your career to date?

Having not enough time to get things done.

What has been your biggest career highlight to date?

Getting to know different people.

What qualities do you think make a good home manager?

A good sense of humour, consistency, approachable, ready to help and listen.

What do you enjoy/are you looking forward to the most about working at this care home?

I’m a big foody, I also have 2 young children which take up most of my time.

Interacting with new people. Making friends and also finding out about the residents life histories.

Jodie Burrell Administrator - The White House

Please detail any relevant education/training

NVQ 2 in health and social care

Year started working at Healthcare Homes

2014

Why did you decide to work at Healthcare Home?

Worked here when I was at school so knew of the home.

What role did you carry out before you came to Healthcare Homes?

Support Assistant.

What do you think a person needs to do to be good in your role?

Using you own initiative to complete tasks.

What’s your favourite part of your working day and why?

When I complete a task is my favourite, I like knowing things are done.

What has been your biggest career highlight to date?

Working my way up from kitchen assistant to senior carer.

What qualities do you think make a good home manager?

Very knowledgeable in the role, strict but fair, good communication and organisation.

What do you enjoy/are you looking forward to the most about working at this care home?

I have a young family so don’t have hobbies other than them.

I like working alongside a good team and getting to know the residents.

Sharon Swann Senior Care Assistant - The White House

Please detail any relevant education/training

NVQ 2 and about to start NVQ 3

Year started working at Healthcare Homes

2009

Why did you decide to work at Healthcare Home?

Needed more hours at the time.

What role did you carry out before you came to Healthcare Homes?

I have done cleaning, a school taxi driver and also worked at a factory.

What do you think a person needs to do to be good in your role?

Patience, good understanding, good communication skills and organisational skills.

What’s your favourite part of your working day and why?

I like all aspects of the job because it helps people who can’t help themselves.

What’s been your biggest professional challenge in your current role, or in your career to date?

Holding down a career whilst still raising the family.

What has been your biggest career highlight to date?

Promotion to a full-time senior care assistant.

What qualities do you think make a good home manager?

Communication with staff.

What do you enjoy/are you looking forward to the most about working at this care home?

Knitting, Reading, Grandchildren.

Completing my NVQ 3, working with a good team.

Kim Messenger Senior Care Assistant - The White House

Please detail any relevant education/training

NVQ 3

Year started working at Healthcare Homes

1989

Why did you decide to work at Healthcare Home?

Because I have always worked with elderly people and have enjoyed it. Caring comes from within.

What role did you carry out before you came to Healthcare Homes?

Always done care in residential homes but also have experience in homecare.

What do you think a person needs to do to be good in your role?

Patience, understanding, empathy, sympathy, conscious, hard-working, dedicated, able to work as a team.

What’s your favourite part of your working day and why?

Knowing that I have made a difference to the people I care for.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with difference styles of management and different abilities of staff.

What has been your biggest career highlight to date?

Remaining in the same job for 30 years!

What qualities do you think make a good home manager?

Communication, leader, supportive, hands on when and if needed, understanding and being there for everyone, good listener.

What do you enjoy/are you looking forward to the most about working at this care home?

Grandchildren, crafting, spending time with friends and family.

Keeping a good standard of care and ensuring that the residents receive the care that they need and enable them to have a good quality of life.

Maria Hart General Assistant - The White House

Please detail any relevant education/training

Mandatory training

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Home?

I heard from friends and acquaintances that it is a good organisation to work for.

What role did you carry out before you came to Healthcare Homes?

I was a private housekeeper for 14 years and I decided that I wanted a change.

What do you think a person needs to do to be good in your role?

Dedication, motivation and perseverance

What’s your favourite part of your working day and why?

Talking to the residents because makes me feel that I am making their lives more enjoyable and giving them a bit of company.

What has been your biggest career highlight to date?

The relationships I have built with the residents and staff.

What qualities do you think make a good home manager?

Understanding not just the residents but the staff too, consistency, being approachable

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with grandchildren. Gardening, reading, sewing.

Spending time with the residents and the staff. I get on with them all very well.

Crystal Hickford Cook - The White House

Why did you decide to work at Healthcare Homes?

When looking for a new job, it was suggested to me that I may do well working in a residential home. My experience of care work previously had been with young people so I felt that working at The White House would be both a learning opportunity and possibly a new career path for myself.

What role did you carry out before you came to Healthcare Homes?

Before taking on the role of cook, I was a care assistant within the home. Prior to that I had been volunteering with elderly members of the local community

What do you think a person needs to do to be good in your role?

The ability to motivate yourself, working alone as well as having a love of cooking for others.

What’s your favourite part of your working day and why?

My favourite part of the day is in the afternoon when I am able to go around and speak to residents about any menu choice ideas they may have.

What qualities do you think make you stand out?

Most importantly, a caring nature. Also the drive to make a home the best possible environment for its residents. An ability to motivate staff and promote teamwork to ensure that they provide first class care.

What are your interests outside of work/how do you unwind?

I enjoy reading, drawing, embroidery and crochet. I also love going to the cinema and working my way round the restaurants of Suffolk and Norfolk

What do you enjoy/you looking forward to most about working at this care home?

The residents. Spending time with them and getting to know them. I like to do my best to help provide them with a warm, caring and nurturing environment

David Neal Maintenance - The White House

Why did you decide to work at Healthcare Homes?

I wanted a new challenge

What role did you carry out before you came to Healthcare Homes?

HGV driver

What do you think a person needs to do to be good in your role?

A good knowledge of DIY

What has been your biggest career highlight to date?

I made a snowman and penguin for Christmas which cheered everyone up

What qualities do you think make you stand out?

Compassion, kindness, good organisational qualities and patience

What are your interests outside of work/how do you unwind?

Refurbishing my home takes up most of my spare time

What do you enjoy/you looking forward to most about working at this care home?

The people really are a team, always helping each other

Kylie Morgan Domestic - The White House

Why did you decide to work at Healthcare Homes?

To make a difference

What role did you carry out before you came to Healthcare Homes?

I cared for my Mother at home

What do you think a person needs to do to be good in your role?

Working as part of a team

What’s your favourite part of your working day and why?

Making a room fresh and clean

What’s been your biggest professional challenge in your current role, or in your career to date?

Making sure the rooms are all cleaned to an excellent standard and up to date

What qualities do you think make you stand out?

Good communicator and listener

What are your interests outside of work/how do you unwind?

My children

What do you enjoy/you looking forward to most about working at this care home?

Seeing residents with smiles on their faces and enjoying themselves

Valerie Carroll Activities co-ordinator - The White House

Why did you decide to work at Healthcare Homes?

A job advertisement attracted me, it offered opportunities to use my interpersonal skills and I like working with people. The White House cared for a relative and has a good reputation.

What role did you carry out before you came to Healthcare Homes?

Teaching assistant. Lecturer at Lowestoft College teaching students with learning difficulties

What do you think a person needs to do to be good in your role?

Be patient, show consideration, be understanding and have empathy putting the needs of others first. Have good listening skills. Try and solve any problems. Bring some happiness and laughter to all.

What’s your favourite part of your working day and why?

Making people smile or laugh, sharing special moments and knowing I have contributed to someone’s well-being. Playing games and singing along both in the lounge and in residents’ rooms each day

What’s been your biggest professional challenge in your current role, or in your career to date?

Gaining respect of everyone that works in the home so that there is a real sense of teamwork and caring for our residents. Taking residents out on visits on the minibus and in to the community

What has been your biggest career highlight to date?

Promoted within the company that I worked for at senior management level. Being instrumental to my students achievements, still having their loyalty as they attend my club

What qualities do you think make you stand out?

A motivator, caring, personable approach, integrity, enthusiasm, wanting the best for their residents and staff. Someone who can gain the respect of all through hard work and fairness

What are your interests outside of work/how do you unwind?

Cooking for the village hall, theatre, swimming, walking in the countryside, gardening, watching live rugby with my family, cinema, music and needlework

What do you enjoy/you looking forward to most about working at this care home?

When the schools visit and I see students engage with residents and seeing the pleasure that this brings to each person. When entertainers bring joy.

Uvedale Hall

Needham Market, Suffolk

Anna Coker Head of Housekeeping - Uvedale Hall

Why did you decide to work at Healthcare Homes?

I knew about the home as I live in Needham Market. A friend of the company recommended the home. I thought I would thrive in a care home environment

What role did you carry out before you came to Healthcare Homes?

Caretaker at Stowmarket Community Education Centre

What do you think a person needs to do to be good in your role?

Be very flexible, reliable, trustworthy and be multi-skilled

What’s your favourite part of your working day and why?

All of it. I enjoy my job and enjoy spending one-to-one time with the residents

What’s been your biggest professional challenge in your current role, or in your career to date?

Every day can be a challenge. On occasion preparing a room for a new resident at very short notice

What has been your biggest career highlight to date?

Obtaining my NVQ and being nominated for a Healthcare Homes Group award

What qualities do you think make you stand out?

Being able to listen to ideas and to be open minded. To be approachable and join in. Have a good sense of humour.

What are your interests outside of work/how do you unwind?

Socialising, spending time with family and reading

What do you enjoy/you looking forward to most about working at this care home?

Seeing our residents every day and having a great time in my daily work

Jo Watson Business Administrator - Uvedale Hall

Why did you decide to work at Healthcare Homes?

I like working in an office environment and had previously worked in care. I thought it would be a great opportunity to join the two skills together

What role did you carry out before you came to Healthcare Homes?

I worked for Papworth Trust caring for people with challenging behaviour and autism

What do you think a person needs to do to be good in your role?

Communication, empathy towards our residents and their families. Organisational skills, be approachable and have a pleasant telephone manner

What’s your favourite part of your working day and why?

Knowing that my day ahead is unpredictable which gives me a challenge

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with challenging behaviour and completing Unisafe training. In my current role, keeping up to date with current legislation

What has been your biggest career highlight to date?

Getting used to new systems and achieving a good understanding of my role requirements

What qualities do you think make you stand out?

Be able to communicate at all levels. Being fair to all staff members and treating everyone equally. Have an open mind and be approachable. Have a friendly disposition and a good sense of humour

What are your interests outside of work/how do you unwind?

Socialising. Spending time with my grandchildren and two Bichons

What do you enjoy/you looking forward to most about working at this care home?

Our residents and staff and the fact that it is a happy home with lots of very interesting characters and personalities. I look forward to our social events we have and being involved in organising and planning these

Sue Harris Senior Carer - Uvedale Hall

Please detail any relevant education/training

NVQ 2 and 3

Year started working at Healthcare Homes

2012

Why did you decide to work at Healthcare Home?

Moved to the local area and contacted Uvedale Hall.

What role did you carry out before you came to Healthcare Homes?

Working in Woodbridge as a support worker and acting.

What do you think a person needs to do to be good in your role?

Multi tasking, friendly and supportive to all. Living, working and visiting the home.

What’s your favourite part of your working day and why?

There is nothing I dislike. I enjoy being with people.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest challenge here was learning all the medication.

What has been your biggest career highlight to date?

Attended training in Diabetic Foot and I’ve been able to use the information learnt.

What qualities do you think make a good home manager?

Understanding of residents and staff.

What are your interests outside of work/how do you unwind?

Watching netball and most sports. Spending time with family, playing with grandchildren and reading.

What do you enjoy/are you looking forward to the most about working at this care home?

Friendly and homely atmosphere.

Jan Axton Activities Coordinator - Uvedale Hall

Please detail any relevant education/training

City and Guilds in Community Care when I left school. Personal license holder, food hygiene.

Year started working at Healthcare Homes

2017

Why did you decide to work at Healthcare Home?

New challenges.

What role did you carry out before you came to Healthcare Homes?

Care coordinator at West Suffolk Hospital on Stroke Unit for 17 years.

What do you think a person needs to do to be good in your role?

To listen to the residents and be patient and not rush them.

What’s your favourite part of your working day and why?

Catching up with the residents in the morning and reminiscing.

What’s been your biggest professional challenge in your current role, or in your career to date?

Getting to know the residents likes and dislikes. Finding things everyone wants to participate with.

What has been your biggest career highlight to date?

Raising over £30,000 in a year to open 3 derelict rooms at W.S.H within a year for therapy rooms.

What qualities do you think make a good home manager?

I think a good home manager needs good communication skills, be able to listen to staff and residents and be able to adjust to changes.

What are your interests outside of work/how do you unwind?

I am the license holder at our village hall. I run the bar with my husband who is the chairman of the village hall committee. I enjoy arts and crafts.

What do you enjoy/are you looking forward to the most about working at this care home?

Getting to know new residents and finding different places to go and new activities.

Sorrel Chatfield Head Chef - Uvedale Hall

Please detail any relevant education/training

Level 2 Food Hygiene

Year started working at Healthcare Homes

2012

Why did you decide to work at Healthcare Home?

Started at weekends on housekeeping team progressing to a kitchen assistant and now I’ve been promoted to Head Chef. It’s been a good career progression.

What role did you carry out before you came to Healthcare Homes?

I was at college studying for child care.

What do you think a person needs to do to be good in your role?

Good time keeping and taking command of the kitchen.

What’s your favourite part of your working day and why?

When meals are ready on time.

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking the position of Head Chef as I learn about the role.

What has been your biggest career highlight to date?

Being Head Chef.

What qualities do you think make a good home manager?

Someone who listens and is organised.

What are your interests outside of work/how do you unwind?

Spending time with my daughter and seeing friends and family.

What do you enjoy/are you looking forward to the most about working at this care home?

Good team work and supportive colleagues.

Mark Page Senior Maintenance Officer - Uvedale Hall

Please detail any relevant education/training

Carpentry course 18 years ago and have had plenty of hands on experience.

What role did you carry out before you came to Healthcare Homes?

Had my own flooring business – travelling the country and occasionally in Europe. I’ve had the opportunity to continue laying floor at Uvedale Hall.

What do you think a person needs to do to be good in your role?

I’m a perfectionist so I like to do a good and thorough job. Good listening skills to make sure you know what needs to be done. Patience and problem solving.

What’s your favourite part of your working day and why?

I’m always happy when the residents are happy with what I’ve done. Sense of achievement.

What’s been your biggest professional challenge in your current role, or in your career to date?

No challenge is a problem for me, I look for solutions.

What has been your biggest career highlight to date?

Opening my own shop with 2 people working for me.

What qualities do you think make a good home manager?

Patience and being a good listener.

What are your interests outside of work/how do you unwind?

I enjoy keeping fit and I’m looking to do a challenge for fund raising a defibrillator.

What do you enjoy/are you looking forward to the most about working at this care home?

A sense of achievement, I love talking to the residents.