Live-in care providers vs agencies: Which to choose?

Live-in care providers vs agencies: Which to choose?

Navigating the choice between agencies and providers


When it comes to choosing live-in care, the decision between agencies and providers can be significant. In this article, we’ll explore the distinctions between the two.

  • Live-In Care Agencies: These entities typically act as intermediaries, connecting individuals in need of care with self-employed or agency-employed caregivers. Agencies handle administrative tasks, including caregiver recruitment, scheduling, and managing client relationships.
  • Live-In Care Providers: These are organisations that directly employ caregivers. They oversee the entire caregiving process, from hiring and training to assigning caregivers to clients. This direct employment model often allows for more control over the quality of care provided.




One of the benefits of choosing live-in care providers is they directly employ caregivers, giving them a higher degree of control over training, supervision, and quality assurance, whereas many agency-hired carers perform on an independent and some-times self-taught basis. The direct accountability a provider offers, often translates into more robust hiring due diligence, more personalised and consistent standard of care, meaning that providers would be able to easily track, record and standardise the levels of care within their company.


Communication and coordination


Live-in care providers often boast streamlined communication channels. With caregivers being directly employed, there may be fewer layers of management involved in communication between clients, caregivers, and the administrative team. This efficiency can result in quicker response times and better coordination of care.


Flexibility and customisation


Providers may offer increased flexibility in tailoring care plans to individual preferences. With a direct employment relationship, adjustments to care routines and schedules can be more easily accommodated. This flexibility is particularly beneficial for those seeking highly personalised care arrangements.


Holistic well-being


Providers and agency carers often place a strong emphasis on the holistic well-being of their clients. Beyond assistance with daily tasks, they may offer additional services, social activities, and initiatives to foster a positive living environment. This comprehensive approach aims to enhance the overall quality of life for those under their care.


Choosing providers for a comprehensive and personalised care experience


While both agencies and providers play essential roles in the live-in care landscape, the benefits of selecting providers points to a more comprehensive and personalised care experience. The direct employment model, streamlined communication, flexibility, and a focus on holistic well-being are all factors that contribute to making providers an attractive choice for those seeking exceptional live-in care.


About Healthcare Homes


Healthcare Homes Group, the parent company of Manorcourt Homecare, is a respected name in the care home industry. With a portfolio of 48 care homes as well as domiciliary and Live-in care services. As an organisation committed to the well-being and comfort of those in its care, Healthcare Homes consistently ranks among the top care home providers. For eight consecutive years, it has been featured in the prestigious “Top 20 Care Homes” list by This reflects the group’s unwavering dedication to delivering outstanding care services.

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