Bilney Hall
Dereham, Norfolk
01362 860246
Bilney Hall,
East Bilney,
Dereham,
Norfolk,
NR20 4AL
Bilney Hall,
East Bilney,
Dereham,
Norfolk,
NR20 4AL
Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, it offers fantastic facilities. Our residents can relax in the stunning walled garden and wooded parkland that surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside. Our home offers a splendid environment for gracious living. The home’s hall dates back to the 19th century yet its luxurious facilities are very much 21st century.
Bilney Hall provides residential care for elderly residents whilst offering a dedicated wing for those living with dementia. Bilney Hall are ‘dementia friends’ with the Dementia Alliance Group and as such a senior carer is training with the Dementia Alliance Group as a care coach.
The home was extended in 2010 to provide 21 new single en-suite rooms. Generous single rooms, all with en-suite facilities, are tastefully decorated and provide our residents with the necessary facilities for a quality life in later years. Whilst all rooms are fully furnished, we encourage residents to bring with them items of furniture and personal possessions so that their room can be a true ‘home from home’.
The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows us to provide greater capacity for visits by friends and relatives when we are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all our residents staff and visitors safe.
A wide range of activities are organised at the home, including:
NVQ 2 AND 3, City and Guilds in Dementia
2012
Working in the care sector is an incredibly rewarding job everyday making a difference to someone’s quality of life.
Used to be a cook
They need to care and make a difference
Interacting with residents, making a difference
Becoming head of care
Making a difference to a resident who has dementia, even if it’s something small
Strong leadership skills and the ability to motivate others. Good Project management and organisational skills.
The ability to think strategically to develop your organisation, to be caring and have patience, compassionate, respectful to colleagues.
Worked in Care 18 Years
2004
When I started working here it wasn’t owned by Healthcare homes.
Worked at another care home, I have been a housewife and a mother.
Lots of patience, stamina, caring and kind. Being understanding and accepting of people’s differences.
Seeing residents happy and chatting with their relatives.
The mountain of paperwork and finding my way round a computer.
Competing my NVQ
Being Kind and caring, someone you can talk to in confidence.
10 What are your interests outside of work/how do you unwind?
Chilling with friends, Having Drinks and Playing BINGO.
11 What do you enjoy/ are you looking forward to the most about working at this care home?
Love the team, very kind caring staff. Like seeing residents progress.
Why did you decide to work at Healthcare Homes?
To allow me to give better care
What role did you carry out before you came to Healthcare Homes?
Ward sister, ortho/medical unit
What do you think a person needs to do to be good in your role?
Have experience of managing a team. Lots of life experiences. Willing to help a learning environment
What’s your favourite part of your working day and why?
Seeing the residents smile
What’s been your biggest professional challenge in your current role, or in your career to date?
Developing a service for residents primarily with dementia
What has been your biggest career highlight to date?
Winning an award (National) in 2000 for innovation and creative practice. Queen’s Nursing institute award
What qualities do you think make you stand out?
Leadership skills, enthusiasm, thinking on your feet, empowering nature and passion.
What are your interests outside of work/how do you unwind?
Pilates and cycling. My husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours). A weekend drive in a classic Alfa Romeo
What do you enjoy/you looking forward to most about working at this care home?
Working with such a great team
Please detail any relevant education/training
D32/D33, NVQ 2 & 3, MCA, DOLS, Best Interest, Customer Service and all mandatory training
Year started working at Healthcare Homes
2007
Why did you decide to work at Healthcare Home
Unhappy after working 20+ years in last placement. I interviewed at Bilney Hall and felt at home straight away and training was very impressive.
What role did you carry out before you came to Healthcare Homes
Residential care manager
What do you think a person needs to do to be good in your role?
Understanding role, have an understanding nature, compassion and being able to meet targets. Understanding all aspects of other roles and being able to lead by example.
What’s your favourite part of your working day and why?
Interacting with staff, residents and families
What’s been your biggest professional challenge in your current role, or in your career to date?
Taking on the role of Deputy Manager
What has been your biggest career highlight to date?
Becoming Head of Care at Bilney Hall
What qualities do you think make a good home manager?
Lead by example, have knowledge, compassion, be approachable, meet targets, going the extra mile and have a positive attitude
What do you enjoy/are you looking forward to the most about working at this care home?
My family are my main interests. Holidays, meals out and getting together with friends
Staff I work alongside, training, Manager, the support I am given by staff, our residents and families and seeing staff promoted within.
Please detail any relevant education/training
In-house training, general building course at Thurrock College
Year started working at Healthcare Homes
2016
What role did you carry out before you came to Healthcare Homes
Driller’s Assistant, bore holes and site investigation
What do you think a person needs to do to be good in your role?
To have an understanding in ACC trades (building)
What’s your favourite part of your working day and why?
All of it, especially when undertaking large in-house projects
What has been your biggest career highlight to date?
Working off-shore drilling
What qualities do you think make a good home manager?
To be approachable, good with people and organised
What do you enjoy/are you looking forward to the most about working at this care home?
Family time and socialising with friends
Looking forward to progressing in my current job role and taking on further education, i.e. plumber
NVQ 2 and 3
2016
I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact.
Hospitality prior to working in the community
Being kind and caring, compassionate and understanding.
Making a residents day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis?
Completing my Level 3, progressing to senior carer and onto head of care.
Gaining my level 3 and working towards my level 4
Caring, Understanding, good listener, approachable but authoritative.
Enjoy seeing family and friends. Going to the coast/ Beach and having short breaks away.
Learning whilst on the job, progressing onto my level 4.
NVQ 2
2013
It had a friendly atmosphere
Care Assistant
Have an eye for detail and good communication skills.
End of shift knowing we have achieved the targets set.
Taking Charge and Leading my team
Becoming the homes housekeeper
To inspire/encourage staff to achieve their best in their roles. Having good leadership skills.
10. What are your interests outside of work/how do you unwind?
Like watching the soaps, Chill with my family and dogs and I love relaxing in my Garden.
11. What do you enjoy/ are you looking forward to the most about working at this care home?
Giving our residents a clean and hygienic environment to live in. Building good relationships with residents and staff.
2017
2. Why did you decide to work at healthcare homes
Because Bilney had a very good reputation
3. What role did you carry out before you came to healthcare homes?
I was a head cook in another care home
4. What do you think a person needs to be good in your role?
They need to be approachable, patient, organised and hardworking. They need to know that we are here to put our residents preferences and needs first.
5. What’s your favourite part of the working day and why?
First thing in the morning when we first arrive and start to get things ready for breakfast and the rest of the day
6. What’s been your biggest professional challenge in your current role or career to date?
Running the Kitchen in a care home with 60+ residents as the care home I previously worked in was smaller.
7. What’s been your biggest career highlight?
Coming to work at Bilney Hall
8. What qualities do you think make a home manager
I think a good home manager should be approachable, have good leadership skills and be committed to the job
9. What are your interests outside of work/how do you unwind
I love Gardening, reading and shopping. Going out to lunch with my friends and spending time with my Family.
10. What do you enjoy/are you looking forward to the most about working at this care home?
Bilney Hall is a good place to work as all the staff are friendly and we work together as a team.
I studied BSc Psychology at the UEA
2021
I heard great thing about Bilney Hall, Especially the staff
I worked for my family’s distillery Black Shuck.
Need to be adaptable and able to adjust activities to suit individual residents. Patience, compassion and an understanding of dementia are especially important.
Watching the residents engage with an activity and feeling that it might help brighten their day.
Dealing with the Covid 19 Pandemic
Helping to organise and deliver live musical entertainment for the residents during Covid.
Good organisational skills, adaptability, dedication to providing the best possible care for the residents.
Listening to music, going to gym classes, spending time with my Family.
Learning from the knowledge and experience of the other members of the team working at Bilney.
Studied Hospitality Level 3 Diploma
Due to start My Team Leader NVQ
I started working for healthcare homes in 2015
Having 2 sisters who had worked for the company and recommended it, I did my work experience in high school in one of the homes and really enjoyed it.
I was a student at high school when I first started working for healthcare homes over the weekend.
You need to be approachable and respectful. Being compassionate and understanding. Having good organisation skills is also a really good thing to have. Making sure you are professional in all circumstances.
Our Daily Meetings as the heads of departments can get together and discuss everything for that day, it gives me an insight into the different parts of the home and chance to offer support and suggestions.
Moving to Bilney from another home as Bilney is a lot bigger and managing an administration role by myself as I had previously job shared.
Being Successful in securing this role and shortly after receiving good feedback from Management.
To be a good home manager you need good leadership and teamwork skills, you need to be organised and aware but also able to delegate.
A good manager is someone that you can go to and know things will be dealt with properly, being professional and respectful in all situations.
I love Baking, I make event cakes for family and friends. I love spending time with Family and my pets are Very important to me. I love travelling and being on Holiday.
I love my role and the potential to develop and progress further in the business excites me.
Bilney Hall,
East Bilney,
Dereham,
Norfolk,
NR20 4AL
Apex
The Beeches, Apex 12,
Old Ipswich Road, Ardleigh, Colchester, Essex, CO7 7QR
01206 987440
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