Bilney Hall

Dereham, Norfolk

01362 860246

Bilney Hall,
East Bilney,
Dereham,
Norfolk,
NR20 4AL


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Our Home

Bilney Hall is an example of a quality care home in East Bilney, close to Dereham, that offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. The home was extended in 2010 to provide 21 new single en-suite rooms.  Generous single rooms, all with en-suite facilities, are tastefully decorated and provide our residents with the necessary facilities for a quality life in later years. The residential home provides residential care for frail elderly residents and has separate wings for those with dementia. Bilney Hall are ‘dementia friends’ with the Dementia Alliance Group and as such a senior carer is training with the Dementia Alliance Group as a care coach.

Although all rooms are fully furnished, we encourage residents to bring with them items of furniture and personal possessions so that their room can be a true ‘home from home’.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, it offers fantastic facilities as compared to other homes in the area. Our residents can relax in the stunning walled garden and wooded parkland that surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

Facilities

  • 62 bedrooms
  • Impressive 19th century Hall modernised for 21st century living
  • Visiting optician, dentist and chiropodist
  • In-house hairdressing salon offering usual services and in addition, manicures and hand massages
  • Beautiful extensive gardens
  • Resident’s tea shop
  • Sensory garden
  • Large day rooms
  • Library
  • Relatives accommodation

Activities

A wide range of activities are organised at the home, including:

  • Musicians
  • Flower arranging
  • Crossword competitions
  • Restaurant nights
  • Shopping excursions
  • Pamper days
  • Baking and cookery
  • Arts and crafts
  • Name That Tune Quiz
  • Where in the World Quiz
  • Afternoon teas
Nikki Shaw Home Manager

Why did you decide to work at Healthcare Homes?

To allow me to give better care

What role did you carry out before you came to Healthcare Homes?

Ward sister, ortho/medical unit

What do you think a person needs to do to be good in your role?

Have experience of managing a team. Lots of life experiences. Willing to help a learning environment

What’s your favourite part of your working day and why?

Seeing the residents smile

What’s been your biggest professional challenge in your current role, or in your career to date?

Developing a service for residents primarily with dementia

What has been your biggest career highlight to date?

Winning an award (National) in 2000 for innovation and creative practice. Queen’s Nursing institute award

What qualities do you think make you stand out?

Leadership skills, enthusiasm, thinking on your feet, empowering nature and passion.

What are your interests outside of work/how do you unwind?

Pilates and cycling. My husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours). A weekend drive in a classic Alfa Romeo

What do you enjoy/you looking forward to most about working at this care home?

Working with such a great team

Sharon Hooks Deputy Manager

Please detail any relevant education/training

D32/D33, NVQ 2 & 3, MCA, DOLS, Best Interest, Customer Service and all mandatory training

Year started working at Healthcare Homes

2007

Why did you decide to work at Healthcare Home

Unhappy after working 20+ years in last placement.  I interviewed at Bilney Hall and felt at home straight away and training was very impressive.

What role did you carry out before you came to Healthcare Homes

Residential care manager

What do you think a person needs to do to be good in your role?

Understanding role, have an understanding nature, compassion and being able to meet targets.  Understanding all aspects of other roles and being able to lead by example.

What’s your favourite part of your working day and why?

Interacting with staff, residents and families

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking on the role of Deputy Manager

What has been your biggest career highlight to date?

Becoming Head of Care at Bilney Hall

What qualities do you think make a good home manager?

Lead by example, have knowledge, compassion, be approachable, meet targets, going the extra mile and have a positive attitude

What do you enjoy/are you looking forward to the most about working at this care home?

My family are my main interests.  Holidays, meals out and getting together with friends

Staff I work alongside, training, Manager, the support I am given by staff, our residents and families and seeing staff promoted within.

Ben Wicks Maintenance

Please detail any relevant education/training

In-house training, general building course at Thurrock College

Year started working at Healthcare Homes

2016

What role did you carry out before you came to Healthcare Homes

Driller’s Assistant, bore holes and site investigation

What do you think a person needs to do to be good in your role?

To have an understanding in ACC trades (building)

What’s your favourite part of your working day and why?

All of it, especially when undertaking large in-house projects

What has been your biggest career highlight to date?

Working off-shore drilling

What qualities do you think make a good home manager?

To be approachable, good with people and organised

What do you enjoy/are you looking forward to the most about working at this care home?

Family time and socialising with friends

Looking forward to progressing in my current job role and taking on further education, i.e. plumber

Paula Gibbs Senior Carer

Please detail any relevant education/training

I have my NVQ Level 2 and I’m not doing my Level 3.

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home?

My daughter was working here. I was offered 3 jobs on the same day but preferred Bilney Hall.

What role did you carry out before you came to Healthcare Homes?

I have been a senior carer before.

What do you think a person needs to do to be good in your role?

Compassion, care and a passion for the job. Patience and determination, also a good problem solver.

What’s your favourite part of your working day and why?

The end of my shift when I go home knowing I have done a good and everyone is safe and as well as possible.

What has been your biggest career highlight to date?

After being a carer at Bilney Hall for 8 weeks I was promoted to Senior Position

What qualities do you think make a good home manager?

Continuous support, always on call, nothing ever too much trouble, a great team leader and calming attitude.

What are your interests outside of work/how do you unwind?

Riding horses, 2 grandchildren, 3 children and my pets.

What do you enjoy/are you looking forward to the most about working at this care home?

Continuing with my NVQ Level 3 and progressing to my Level 5 and maybe one day moving into a more senior position.

Louise Thomas Activities Coordinator

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I wanted to give myself a challenge to what I used to do

What role did you carry out before you came to Healthcare Homes?

I was a cleaner and I worked as a bar supervisor organising people to come and play events

What do you think a person needs to do to be good in your role?

They need to listen to what the residents would like to do even if it changes and to be friendly with the residents

What qualities do you think make a good home manager?

A friendly, understanding manager that can be hands-on if need be

What are your interests outside of work/how do you unwind?

I enjoy watching football, rugby, MotoGP and BSB. I take my boys out on their mini motorbikes as well

What do you enjoy/are you looking forward to the most about working at this care home?

I am enjoying helping the residents get active and do active work. Sorting out day trips is what I am looking forward to do

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    Bilney Hall,
    East Bilney,
    Dereham,
    Norfolk,
    NR20 4AL

    01362 860246