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Bilney Hall

Dereham, Norfolk

01362 860246

Bilney Hall,
East Bilney,
Dereham,
Norfolk,
NR20 4AL

Key Facts

Our Home

Bilney Hall is an example of a quality care home in East Bilney, close to Dereham, that offers a splendid environment for gracious living. The Hall dates back to the 19th century yet its luxurious facilities are very much 21st century. The home was extended in 2010 to provide 21 new single en-suite rooms.  Generous single rooms, all with en-suite facilities, are tastefully decorated and provide our residents with the necessary facilities for a quality life in later years. The residential home provides residential care for frail elderly residents and has separate wings for those with dementia. Bilney Hall are ‘dementia friends’ with the Dementia Alliance Group and as such a senior carer is training with the Dementia Alliance Group as a care coach.

Although all rooms are fully furnished, we encourage residents to bring with them items of furniture and personal possessions so that their room can be a true ‘home from home’.

Bilney Hall is situated in the picturesque village of East Bilney, just a few miles from the market towns of Dereham and Fakenham. Set in six acres of extensive grounds, it offers fantastic facilities as compared to other homes in the area. Our residents can relax in the stunning walled garden and wooded parkland that surround the home allowing them to really enjoy this haven within the beautiful Norfolk countryside.

The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows us to provide greater capacity for visits by friends and relatives when we are not able to meet visiting needs within the home.  Strict infection control procedures are maintained to keep all our residents staff and visitors safe.

Facilities

  • 62 bedrooms
  • Impressive 19th century Hall modernised for 21st century living
  • Visiting optician, dentist and chiropodist
  • In-house hairdressing salon offering usual services and in addition, manicures and hand massages
  • Beautiful extensive gardens
  • Resident’s tea shop
  • Sensory garden
  • Large day rooms
  • Library
  • Relatives accommodation

Activities

A wide range of activities are organised at the home, including:

  • Musicians
  • Flower arranging
  • Crossword competitions
  • Restaurant nights
  • Shopping excursions
  • Pamper days
  • Baking and cookery
  • Arts and crafts
  • Name That Tune Quiz
  • Where in the World Quiz
  • Afternoon teas
Mandy Ashman Head of Care
  1. Please detail any relevant education/training

NVQ 2 AND 3, City and Guilds in Dementia

  1. Year started working at Healthcare homes?

2012

  1. Why did you decide to work for healthcare homes?

Working in the care sector is an incredibly rewarding job everyday making a difference to someone’s quality of life.

  1. What role did you carry out before you came to healthcare homes?

Used to be a cook

  1. What do you think a person needs to be good in your role?

They need to care and make a difference

  1. What’s your favourite part of your working day

Interacting with residents, making a difference

  1. What’s been your biggest professional challenge in your current role or career to date?

Becoming head of care

  1. What has been your biggest career highlight to date?

Making a difference to a resident who has dementia, even if it’s something small

  1. What qualities do you think make a good home manager?

Strong leadership skills and the ability to motivate others. Good Project management and organisational skills.

The ability to think strategically to develop your organisation, to be caring and have patience, compassionate, respectful to colleagues.

 

Jane Maund Head of Care
  1. Please detail any relevant education/training?

Worked in Care 18 Years

  1. Year started working at Healthcare homes?

2004

  1. Why did you decide to work at Healthcare homes?

When I started working here it wasn’t owned by Healthcare homes.

  1. What role did you carry out before you came to healthcare homes?

Worked at another care home, I have been a housewife and a mother.

  1. What do you think a person needs to do to be good in your role?

Lots of patience, stamina, caring and kind. Being understanding and accepting of people’s differences.

  1. What’s your favourite part of your working day?

Seeing residents happy and chatting with their relatives.

  1. What’s been your biggest professional challenge in your current role or in your career to date?

The mountain of paperwork and finding my way round a computer.

  1. What has been your biggest career highlight to date?

Competing my NVQ

  1. What Qualities do you think makes a good home manager?

Being Kind and caring, someone you can talk to in confidence.

10 What are your interests outside of work/how do you unwind?

Chilling with friends, Having Drinks and Playing BINGO.

11 What do you enjoy/ are you looking forward to the most about working at this care home?

Love the team, very kind caring staff. Like seeing residents progress.

Nikki Shaw Home Manager

Why did you decide to work at Healthcare Homes?

To allow me to give better care

What role did you carry out before you came to Healthcare Homes?

Ward sister, ortho/medical unit

What do you think a person needs to do to be good in your role?

Have experience of managing a team. Lots of life experiences. Willing to help a learning environment

What’s your favourite part of your working day and why?

Seeing the residents smile

What’s been your biggest professional challenge in your current role, or in your career to date?

Developing a service for residents primarily with dementia

What has been your biggest career highlight to date?

Winning an award (National) in 2000 for innovation and creative practice. Queen’s Nursing institute award

What qualities do you think make you stand out?

Leadership skills, enthusiasm, thinking on your feet, empowering nature and passion.

What are your interests outside of work/how do you unwind?

Pilates and cycling. My husband cooking a Jamie Oliver 15 minute meal on a Saturday (usually takes 2 hours). A weekend drive in a classic Alfa Romeo

What do you enjoy/you looking forward to most about working at this care home?

Working with such a great team

Sharon Hooks Deputy Manager

Please detail any relevant education/training

D32/D33, NVQ 2 & 3, MCA, DOLS, Best Interest, Customer Service and all mandatory training

Year started working at Healthcare Homes

2007

Why did you decide to work at Healthcare Home

Unhappy after working 20+ years in last placement.  I interviewed at Bilney Hall and felt at home straight away and training was very impressive.

What role did you carry out before you came to Healthcare Homes

Residential care manager

What do you think a person needs to do to be good in your role?

Understanding role, have an understanding nature, compassion and being able to meet targets.  Understanding all aspects of other roles and being able to lead by example.

What’s your favourite part of your working day and why?

Interacting with staff, residents and families

What’s been your biggest professional challenge in your current role, or in your career to date?

Taking on the role of Deputy Manager

What has been your biggest career highlight to date?

Becoming Head of Care at Bilney Hall

What qualities do you think make a good home manager?

Lead by example, have knowledge, compassion, be approachable, meet targets, going the extra mile and have a positive attitude

What do you enjoy/are you looking forward to the most about working at this care home?

My family are my main interests.  Holidays, meals out and getting together with friends

Staff I work alongside, training, Manager, the support I am given by staff, our residents and families and seeing staff promoted within.

Ben Wicks Maintenance

Please detail any relevant education/training

In-house training, general building course at Thurrock College

Year started working at Healthcare Homes

2016

What role did you carry out before you came to Healthcare Homes

Driller’s Assistant, bore holes and site investigation

What do you think a person needs to do to be good in your role?

To have an understanding in ACC trades (building)

What’s your favourite part of your working day and why?

All of it, especially when undertaking large in-house projects

What has been your biggest career highlight to date?

Working off-shore drilling

What qualities do you think make a good home manager?

To be approachable, good with people and organised

What do you enjoy/are you looking forward to the most about working at this care home?

Family time and socialising with friends

Looking forward to progressing in my current job role and taking on further education, i.e. plumber

Claire Bullock Head Chef
  1. Year started working at Healthcare homes

2017

2. Why did you decide to work at healthcare homes

Because Bilney had a very good reputation

3. What role did you carry out before you came to healthcare homes?

I was a head cook in another care home

4. What do you think a person needs to be good in your role?

They need to be approachable, patient, organised and hardworking. They need to know that we are here to put our residents preferences and needs first.

5. What’s your favourite part of the working day and why?

First thing in the morning when we first arrive and start to get things ready for breakfast and the rest of the day

6. What’s been your biggest professional challenge in your current role or career to date?

Running the Kitchen in a care home with 60+ residents as the care home I previously worked in was smaller.

7. What’s been your biggest career highlight?

Coming to work at Bilney Hall

8. What qualities do you think make a home manager

I think a good home manager should be approachable, have good leadership skills and be committed to the job

9. What are your interests outside of work/how do you unwind

I love Gardening, reading and shopping. Going out to lunch with my friends and spending time with my Family.

10. What do you enjoy/are you looking forward to the most about working at this care home?

Bilney Hall is a good place to work as all the staff are friendly and we work together as a team.

Vicky Jarrett Senior Carer
  1. Please detail any relevant education/ training

NVQ 2 and 3

  1. Year started working at Healthcare Homes.

2016

  1. Why did you decide to work at Healthcare homes?

I had worked in domiciliary care, I wanted a fixed place of work where I could care for people and have a positive impact.

  1. What role did you carry out before you came to healthcare homes?

Hospitality prior to working in the community

  1. What do you think a person needs to do to be good in your role?

Being kind and caring, compassionate and understanding.

  1. What’s your favourite part of your working day and why?

Making a residents day and being told you’re appreciated and loved, especially in these times where we are the only people our residents see on a regular basis?

  1. What’s been your biggest professional challenge in your current role or career to date?

Completing my Level 3, progressing to senior carer and onto head of care.

  1. What has been your biggest career highlight to date?

Gaining my level 3 and working towards my level 4

  1. What qualities do you think make a good home manager?

Caring, Understanding, good listener, approachable but authoritative.

  1. What are your interests outside of work/ how do you unwind?

Enjoy seeing family and friends. Going to the coast/ Beach and having short breaks away.

  1. What do you enjoy/are looking forward to the most about working at this care home?

Learning whilst on the job, progressing onto my level 4.

Wendy Miles Housekeeper
  1. Please detail any relevant education/training?

NVQ 2

  1. Year started working at Healthcare homes?

2013

  1. Why did you decide to work at Healthcare homes?

It had a friendly atmosphere

  1. What role did you carry out before you came to healthcare homes?

Care Assistant

  1. What do you think a person needs to do to be good in your role?

Have an eye for detail and good communication skills.

  1. What’s your favourite part of your working day?

End of shift knowing we have achieved the targets set.

  1. What’s been your biggest professional challenge in your current role or in your career to date?

Taking Charge and Leading my team

  1. What has been your biggest career highlight to date?

Becoming the homes housekeeper

  1. What Qualities do you think makes a good home manager?

To inspire/encourage staff to achieve their best in their roles. Having good leadership skills.

10. What are your interests outside of work/how do you unwind?

Like watching the soaps, Chill with my family and dogs and I love relaxing in my Garden.

11. What do you enjoy/ are you looking forward to the most about working at this care home?

Giving our residents a clean and hygienic environment to live in. Building good relationships with residents and staff.

Nicola Kershaw Activities Coordinator
  1. Please detail any relevant education/training

I studied BSc Psychology at the UEA

  1. Year started working at Healthcare homes?

2021

  1. Why did you decide to work for healthcare homes?

I heard great thing about Bilney Hall, Especially the staff

  1. What role did you carry out before you came to healthcare homes?

I worked for my family’s distillery Black Shuck.

  1. What do you think a person needs to be good in your role?

Need to be adaptable and able to adjust activities to suit individual residents. Patience, compassion and an understanding of dementia are especially important.

  1. What’s your favourite part of your working day

Watching the residents engage with an activity and feeling that it might help brighten their day.

  1. What’s been your biggest professional challenge in your current role or career to date?

Dealing with the Covid 19 Pandemic

  1. What has been your biggest career highlight to date?

Helping to organise and deliver live musical entertainment for the residents during Covid.

  1. What qualities do you think make a good home manager?

Good organisational skills, adaptability, dedication to providing the best possible care for the residents.

  1. What are your interests outside of work / how do you unwind?

Listening to music, going to gym classes, spending time with my Family.

  1. What do you enjoy/ are you looking forward to the most about working at this care home?

Learning from the knowledge and experience of the other members of the team working at Bilney.

Cami Emsley Administrator
  1. Please detail any relevant education/training

Studied Hospitality Level 3 Diploma

Due to start My Team Leader NVQ

  1. Year started working at Healthcare homes?

I started working for healthcare homes in 2015

  1. Why did you decide to work for healthcare homes?

Having 2 sisters who had worked for the company and recommended it, I did my work experience in high school in one of the homes and really enjoyed it.

  1. What role did you carry out before you came to healthcare homes?

I was a student at high school when I first started working for healthcare homes over the weekend.

  1. What do you think a person needs to be good in your role?

You need to be approachable and respectful. Being compassionate and understanding. Having good organisation skills is also a really good thing to have. Making sure you are professional in all circumstances.

  1. What’s your favourite part of your working day?

Our Daily Meetings as the heads of departments can get together and discuss everything for that day, it gives me an insight into the different parts of the home and chance to offer support and suggestions.

  1. What’s been your biggest professional challenge in your current role or career to date?

Moving to Bilney from another home as Bilney is a lot bigger and managing an administration role by myself as I had previously job shared.

  1. What has been your biggest career highlight to date?

Being Successful in securing this role and shortly after receiving good feedback from Management.

  1. What qualities do you think make a good home manager?

To be a good home manager you need good leadership and teamwork skills, you need to be organised and aware but also able to delegate.

A good manager is someone that you can go to and know things will be dealt with properly, being professional and respectful in all situations.

  1. What are your interests outside of work / how do you unwind?

I love Baking, I make event cakes for family and friends. I love spending time with Family and my pets are Very important to me. I love travelling and being on Holiday.

  1. What do you enjoy/ are you looking forward to the most about working at this care home?

I love my role and the potential to develop and progress further in the business excites me.

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    Bilney Hall,
    East Bilney,
    Dereham,
    Norfolk,
    NR20 4AL

    01362 860246

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