Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.
Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.
Our meal experience is excellent, with our chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in our dining rooms, overlooking the beautiful countryside.
Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows us to provide greater capacity for visits by friends and relatives when we are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all our residents staff and visitors safe.
A varied weekly activities programme
Smart speaker – a variety of music
Residents can relax in our comfortable sitting rooms where they can meet for coffee or watch television and enjoy the outstanding view of the grounds.
We provide recreational activities including a reminiscence group, art group, games and bingo. We have a very active gardening group that are growing vegetables and provide the delightful hanging baskets you can see dotted around the building.
Links to local Church communities are specially tailored to meet residents’ expectations.
18 years of experience working in The Care Sector, QCF level 5 Leadership and Management.
Healthcare Homes has a friendly ethos, truly cares about supporting staff with personal development. Healthcare Homes is unlike large corporate providers.
My previous role before joining Healthcare Homes was Hotel Services Manager for a different Care Provider in Cambridgeshire.
Caring, understanding, have sympathy and empathy, have patience, be able to work under pressure and go the extra mile, a passion for delivering excellent care, supportive to our residents, staff, and relatives.
Every day is different, but the highlight is always seeing our residents and staff happy.
Keeping our residents and staff safe during The Covid 19 Pandemic.
Since working with Healthcare Homes there have been many.
Compassion, leadership, wanting to do your best for our residents and staff, positivity, involved, creating a culture where everyone has a voice and feels valued.
I love to be in the sunshine, spend time with my two children Theo and Olivia, meals and drinks with my friends and family.
Year started working at Healthcare Homes
I started working for Healthcare Homes January 4th 2021.
What role did you carry out before you came to Healthcare Homes?
I have been a registered nurse since 2006 and have worked as such in a variety of areas, from hospitals to the prison and nursing homes.
What do you think a person needs to do to be good in your role?
To be open, approachable and compassionate. To know the staff and the residents and to be open to changes within the home and the world around us. To be willing to learn and to passionate about the role and everything around it.
What’s your favourite part of your working day and why?
I don’t know if I have a particular favourite part of the day, every day is different which I would say that is what I like.
What’s been your biggest professional challenge in your current role, or in your career to date?
My biggest challenge was working at Norwich Prison and dealing with various different emergencies there and having to think quickly and act quickly.
What has been your biggest career highlight to date?
This is one of my biggest achievements in my career so far. I never thought that I would make my way up to deputy manager.
What qualities do you think make a good home/branch manager?
Being strong but approachable, knowing your staff and being open to them. Knowing your home and residents.
What are your interests outside of work/how do you unwind?
I have an interest that many people are often surprised about and that is playing video games. I have an Xbox and like to play survival games with my partner who also plays too.
What do you enjoy/are you looking forward to the most about working at this home/ branch? Seeing the home grow and the changes that can be made here at the home. To be part of the team that will make this an outstanding home.
Please detail any relevant education/training
DipHE in Adult Nursing
1. Please detail any relevant education/training
I have 11 years experience in health and social care.
2. Year started working at Healthcare Homes
3.Why did you decide to work at Healthcare Home?
The opportunity to take on a different role and broaden my understanding of running a nursing home
4.What role did you carry out before you came to Healthcare Homes?
Activities coordinator and Healthcare Assistant
5.What do you think a person needs to do to be good in your role?
Understanding everyone in the home is important and making sure we work as a team. A positive and can-do attitude. You definitely need to be able to multi task!
6.What’s your favourite part of your working day and why?
Anytime that I can help someone is a good part of my day. But when a resident stops by my office just to say hello or ask for my help, that is always the highlight.
7.What’s been your biggest professional challenge in your current role, or in your career to date?
Starting a new job in the middle of a pandemic has been a challenge.
8.What has been your biggest career highlight to date?
Taking on the challenge of my current role.
9.What qualities do you think make a good home manager?
I think a good manager knows that a nursing home is a community. Our residents are at the centre of that. A good manager listens, supports and strives to get the best out of all the staff to create a positive environment for everyone.
10.What are your interests outside of work/how do you unwind?
I love food and wine so thankfully I enjoy going to the gym! I love a good book and going to the theatre. I am also a Spurs fan, which isn’t always easy!
11.What do you enjoy/are you looking forward to the most about working at this care home?
I have enjoyed getting to know the staff, the residents and their relatives and friends. They make this home somewhere very special to work.