The Healthcare Homes Group privacy notice provides information on how the Healthcare Homes Group and any of its subsidiaries, branches or representative offices and any third-party providers collect, use, secure, transfer and share your information. The Healthcare Homes Group and its affiliates, is a leading provider of residential healthcare and homecare. It operates in 54 registered locations with approximately 3,400 employees within the UK.
Healthcare Homes Group office address is:
The Beeches, Apex 12, Old Ipswich Road, Ardleigh, Colchester, Essex, CO7 7QR
The Healthcare Homes Group works with the NHS, Social Care and other associated health and social care practitioners. Full details can be found on our website healthcarehomes.co.uk
1.1. Types of Information Collected
Typically, the Healthcare Homes Group collects:
|1. First Name||21. How many dependants|
|2. Middle Name||22. Dependants Name|
|3. Surname||23. Dependants DOB|
|4. Previous Name||24. Primary ID *|
|5. Date of birth||25. Address ID *|
|6. Present Address||26. IP address|
|7. Residential Status||27. Cookies|
|8. Previous Addresses||28. Marital status|
|9. Email address||29. Health|
|10. Nationality||30. Ethnicity|
|11. NI Number||31. Bank Details|
|12. UK National Insurance Number||32. Financial Details|
|13. Doctors Details||33. Gender|
1.2. Methods of Collection
In the general conduct of business, Healthcare Home Group collects information relevant to the services being sought across the range of services it offers (listed previously) from:
Such information will generally be collected directly via the use of any of our standard forms, over the internet, via email, in our homes or through a telephone conversation with you. We may also collect personal information through our affiliates or suppliers.
In addition, you may choose to submit information directly to us via several methods including:
You may also agree to third parties disclosing information about you to us that those third parties have collected.
We, our service providers and partners collect certain information by using automated means, such as cookies and web beacons, when you interact with our advertisements, mobile applications, or visit our websites, pages or other digital assets. The information we collect in this manner may include: IP address, browser type, operating system, referring URLs and information on actions taken or interaction with our digital assets.
We may use third-party web analytics services on our websites and mobile apps; the analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps.
“Your Rights and Choices” section of this Privacy Notice specifies your ability, to opt out or limit the usage of the information collected.
1.3. Purposes of Collection
Generally, we will collect, use and hold your information for the purposes of:
1.4. Lawful basis of processing
The Healthcare Homes Group processes your information under the following:
1.5. Information We Share
We do not sell or otherwise disclose personal information we collect about you, except as described in this Privacy Notice or as indicated via the consent process at the time the data is collected. We share the information we collect with, but not limited to:
We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf and authorise them to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements;
On websites, features can be accessed where we partner with other entities that are not affiliated with the Healthcare Homes Group. These include social networking, geo-location tools etc. are operated by third parties (indicated appropriately) who may use or share personal information in accordance with their own privacy policies. It is recommended that you review the third parties’ privacy policies if you use the relevant features.
The Healthcare Homes Group reserve the right to transfer your information in the event of a sale or transfer (wholly or partially) of our business or assets, with reasonable efforts for the acquirer protect / use your information consistent with our Global Privacy Notice. You can exercise your rights to contact the acquiring entity with questions concerning the protection and processing of your information.
1.6. How long do we keep information for?
We will keep information for a reasonable amount of time in order to perform the purposes listed above.
We only keep your information for as long as necessary. We generally keep personal information for 7 years after last contact with you. However, the Healthcare Homes Group reserves the right to keep information for longer if we feel that this is in the legitimate interests of the Healthcare Homes Group.
In relation to employees we will keep your information for a minimum of 7 years after you cease employment with us but may keep all or part of this information for longer if required for references, legal requirements, or if in the legitimate interests of the Healthcare Homes Group.
In relation to perspective or potential employees we will keep your information for a minimum of 1 year before you take up employment with us and then for a minimum of 7 years as indicated in the previous section
In relation to unsuccessful employees we will retain your information for 1 year unless we are legally obliged to retain this for longer
For the purposes of business conduct, enhancement, identification of fraud, money laundering and other potential unauthorised activities, the Healthcare Homes Group engages profiling activities via direct use or anonymisation of sensitive personal information.
1.8. Direct Profiling
1.9. Indirect Profiling
Indirect profiling via anonymisation of personal information is also used for preparing and furnishing aggregated data reports showing anonymised information, including, but not limited to, the following:
1.10 Your Rights and Choices
Your rights regarding the sensitive / personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information, and how we communicate with you.
1.11 Access and Correction
You may have the right to:
The right to access personal information may be limited in some circumstances by local law requirements.
To exercise these rights, please contact us as set forth below.
1.12 Update and correct inaccuracies in your personal information
If you feel that the information we hold about you is incorrect or inaccurate you can contact us outlining the information you feel is incorrect of inaccurate
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint. We will provide you with access to information we hold about you.
1.13 Object to the processing of your personal information
If you would like to object to any processing of your information by the Healthcare Homes Group you can contact us outlining what processing of information you would like to object to.
1.14 Have the information blocked, anonymised or deleted.
If you would like the Healthcare Homes Group to delete, block or anonymise information we hold about you, you can contact us outlining what information you would like deleted, blocked or anonymised.
To update your preferences, ask us to remove your information from our mailing lists or submit a request to access, update, correct or delete your personal information, please contact us as specified in the “How To Contact Us” section below.
1.15 Opting out of processing
You can opt out of collection of personal information by automated means e.g. when visiting our website or visit third-party websites and interact with our adverts, by using the Cookie Consent tool displayed in the website (the browser you use may provide options on how to opt out of receiving certain types of cookies). However, without cookies you may not be able to use all of the website features and/or online services.
You can at any time tell us not to send you marketing communications by:
1.16 Withdrawal of consent
If we obtain your information by consent you have the right to withdraw any consent you previously provided to us.
If we process your information under legitimate interest you can object at any time on legitimate grounds, to the processing of your personal information.
The right to consent removal may be limited in some circumstances by local law requirements and you will be informed appropriately.
1.17 How to Contact Us / Complaints and Feedback
You also may email us at: [email protected]
Or write to us at:
The Beeches, Apex 12, Old Ipswich Road, Ardleigh, Colchester, Essex, CO7 7QR
If we fall short of your expectations in processing your personal information or you wish to make a complaint about our privacy practices, please contact us via the details in the “How To Contact Us” section.
To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time.
If we cannot for lawful reasons complete your request we will explain this to you to the extent that we lawfully can.
1.18 How We Protect Personal Information
The security of your personal information is very important and the Healthcare Homes Group is committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide or we collect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
We use SSL encryption on a number of our websites from which we transfer certain personal information.
The Healthcare Homes Group stores personal information only for as long as it is necessary for the fulfilment of the purpose for which the personal information was collected, unless otherwise required or authorised by applicable law. We take measures to destroy or permanently de-identify personal information if required by law or if the personal information is no longer required for the purpose for which we collected it.
1.19 Updating this privacy statement
We will update this statement from time to time so we suggest that you review this statement at regular intervals. Where we undergo substantial changes to our privacy statement we will endeavour to inform you directly about these changes.