We do this in several different ways. We aim to make sure you receive a consistently high standard of service and care which is reliable and consistent and is tailored to you. Of the utmost importance is that the service provided promotes your health and wellbeing, independence and dignity.
When you first receive a service from us, an experienced staff member will contact you within the first 24 hours of the service to see if you are happy. We will continue to call you weekly until a full month of your individual care plan has been delivered. This way we can then make adjustments to make sure it is working for you.
We recognise that our care staff are key to ensuring you receive the best standards of service, so we make sure that they are fully trained and continue to be supported whilst they work for us.
All our care staff receive comprehensive induction training and then have regularly updated training to make sure that they are carrying out their duties in compliance with any legislation, the standards set by the Care Quality Commission and those set by the Local Council. Manorcourt Homecare also has a comprehensive set of service standards which we expect all staff to follow in their daily work.
All staff are checked through the Disclosure and Barring Service and meet all the competency standards required, specified by the Care Quality Commission as well as standards set out in the Health and Social Care Act 2008. Manorcourt Homecare has also been reaccredited with the Investors in People award.
All care staff receive one-to-one supervision, and annual appraisals and are also subject to unannounced spot visits in people’s homes, where experienced staff observe how well a member of staff is carrying out their duties.