Compliments & Complaints

At Healthcare Homes, we recognise and value all feedback as a way for us to improve how we deliver services. Whether you have a compliment, suggestion or complaint, we appreciate you letting us know how we’re doing.

Compliments and complaints, Healthcare Homes

Comments, suggestions or compliments

Learning is important to us. We like to hear when we’ve done something well so that we can share this with our teams and make sure we learn from our successes. We also want to learn where there are things we could do differently.

 

You can share any compliments, suggestions or complaints with us using this contact form.

    Our Privacy Policy contains information on how we store and use your personal information to manage your enquiry and your rights in relation to this. You can view our Privacy Policy here.

    Making a complaint

    Our complaints policy ensures we have a fair and consistent approach to managing complaints and that this process is transparent and accessible to all.

     

    If you wish to make a complaint about a specific home or branch, you can find the local complaints process with the relevant contact details in this dropdown menu. You can also find our general complaints process flowchart below.