Firstly, we create bespoke care plans for all residents that are designed to meet their complete needs and ensure they are happy and comfortable in their new homes. We are very happy for you to meet the home manager at any time, should you wish to discuss any aspect of the care being provided to your loved one.
In addition, our homes are inspected by the independent regulator of health and social care, the Care Quality Commission. They independently assess the quality of care and standards that we provide, and we are very proud with the high levels of results we achieve in such inspections.
We also carry out internal audit procedures to regularly assess standards across the entire group, in addition to conducting quality assurance surveys within the domiciliary care division of the business.
Any complaints or concerns raised are always dealt with promptly, and recorded as part of a strict internal auditing and quality control procedure.