Hillcroft House

Stowmarket, Suffolk

01449 774633


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Our Home

Hillcroft House, a residential home in Stowmarket that accommodates residents with dementia, is a Grade 2 listed building that dates back over 200 years.  It has been tastefully extended but retains the link with the original house to provide facilities very much in keeping with the 21st century.

Our new single rooms at this care home, all with en-suite facilities, are tastefully decorated and provide residents with a quality environment for enjoyment of life in later years. These add to the original rooms, which have a variety of views and facilities.

Although all rooms are fully furnished, we encourage residents to bring with them items of furniture and personal possessions so that their room can be a true ‘home from home’.

Hillcroft House is a residential home situated in a quiet part of Stowmarket, yet is still conveniently situated to the centre of the town. Landscaped gardens with mature trees and shrubs surround the home, which is regularly visited by local wildfowl.

Facilities

  • 43 bedrooms
  • Tastefully extended to provide spacious accommodation
  • Visiting optician, dentist and chiropodist
  • In-house hairdressing salon provides all usual services plus manicures and hand massages
  • Beautiful gardens
  • Large day rooms
  • Any special dietary requirements are met

Activities

A wide range of activities are organised at the home, including:

  • Quiz events
  • Pamper days
  • Musical entertainment and workshops
  • Music & movement classes
  • Sing-Along sessions
  • Bingo & puzzles
  • Coffee mornings
  • Excursions for coffee mornings and luncheon trips
Amanda Atkins Home Manager

Why did you decide to work at Healthcare Homes?

A friend of the company recommended

What role did you carry out before you came to Healthcare Homes?

Liability technician for Unilever and a Mother of two

What do you think a person needs to do to be good in your role?

To be firm but fair, sensitive with good communication skills

What’s your favourite part of your working day and why?

Bringing a smile to our residents and knowing I have made a difference

What’s been your biggest professional challenge in your current role, or in your career to date?

Moving from a residential setting to dementia care, but loving it. Every day is so different.

What has been your biggest career highlight to date?

Becoming a Home Manager of Uvedale Hall in 2012 and then Home Manager of Hillcroft House in 2016

What qualities do you think make you stand out?

A good listener that leads by example. A problem solver. Dedication. A smile.

What are your interests outside of work/how do you unwind?

I enjoy switching off with friends, watching tv and I am a gym member

What do you enjoy/you looking forward to most about working at this care home?

Our residents, staff and families. Making Hillcroft House a happy environment for all to live and work

Terri Watkins Deputy Manager

Why did you decide to work at Healthcare Homes?

I liked the opportunity of a challenge and I was very keen to work with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home

What role did you carry out before you came to Healthcare Homes?

I was an area manager for Mears Care for 11 years. Prior to this position I was a team leader for social services for 10 years

What do you think a person needs to do to be good in your role?

A sense of humour a must. Willingness to learn and develop in order to mentor and nurture new staff. Be a role model; always lead by example. People skills a must. Be flexible and have a positive attitude. Be approachable – open door policy.

What’s your favourite part of your working day and why?

I enjoy all of my working day, never a dull moment. Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference to someone’s day in a positive way makes working very worthwhile.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge is currently completing my level 5 whilst working full time. If you have a passion for something you can overcome anything.

What has been your biggest career highlight to date?

I have very much enjoyed the last 12 months at Hillcroft House gaining a good by CQC was fantastic. It has spurred us on to do even better. I feel incredibly proud of what the team has achieved.

What qualities do you think make you stand out?

People skills are a must, friendly whilst professional. Be flexible and approachable. Open door policy

What are your interests outside of work/how do you unwind?

I like to spend time with my grandchildren. Reading. I love walks on the beach and holidays. I love my cat Charlie!

What do you enjoy/you looking forward to most about working at this care home?

Hillcroft House is a lovely home, and is more of a dementia community than a home. The standards are high and we do offer person centred care, for me, the homes passes the MUMS test. We tend to go with the flow and take each day as it comes. The staff are fab and help create a lovely atmosphere. The residents are wonderful and a pleasure to look after. Having a great Home Manager who respects and values the team makes Hillcroft House a pleasure to work in. Team work – all the staff work together and pull together to ensure that the highest quality of care is given to the residents. Hillcroft House treats both residents and staff members as individuals.

Gail Desmond-Hurst Head cook

Why did you decide to work at Healthcare Homes?

I felt the need to return to cooking as I missed it

What role did you carry out before you came to Healthcare Homes?

Owned my own business making and selling cupcakes

What do you think a person needs to do to be good in your role?

Cook well, enjoy working with different age groups and laughing a lot!

What’s your favourite part of your working day and why?

Serving lunch as this is the time I can chat to residents and ensure they are enjoying the food

What’s been your biggest professional challenge in your current role, or in your career to date?

Coming up with a menu to cater for a wide range of ages and changing tastes

What has been your biggest career highlight to date?

Owning my own shop

What qualities do you think make you stand out?

To be fair, friendly and a good listener

What are your interests outside of work/how do you unwind?

Crafting – I make cards and paint. Making soap.

What do you enjoy/you looking forward to most about working at this care home?

Seeing residents enjoy the food I produce

Julie Cosson Activities Co-ordinator

Why did you decide to work at Healthcare Homes?

My sister-in-law works at Uvedale Hall and advised me that Healthcare Homes was an excellent company to work for

What role did you carry out before you came to Healthcare Homes?

Production operative, pub manager and warehouse co-ordinator

What do you think a person needs to do to be good in your role?

Caring. Organised. To be sensitive to individual needs. Be creative and energetic. Have a positive attitude and enthusiasm for the job. Good communication skills

What’s your favourite part of your working day and why?

Walking in to the home and seeing residents smile.

What’s been your biggest professional challenge in your current role, or in your career to date?

Communication – one resident would not speak to anyone but by persevering daily she eventually spoke to me. Another resident will now communicate via writing

What has been your biggest career highlight to date?

Being chosen twice for ‘butterfly of the month’. Relatives making positive comments about activities taking place. Being asked if I would consider a senior role. Asked by a resident’s family if I would escort her Mother to a wedding.

What qualities do you think make you stand out?

Lead by example. Treat people fairly. Being able to listen. A problem solver

What are your interests outside of work/how do you unwind?

Cake decorating, reading, socialising and spending time with family

What do you enjoy/you looking forward to most about working at this care home?

Staff and residents are like one big happy family. Everyone gets along

Paul Chilvers Maintenance

Why did you decide to work at Healthcare Homes?

A well run home

What do you think a person needs to do to be good in your role?

Be helpful in every way with relatives, staff and relatives. Be confident.

What’s your favourite part of your working day and why?

Getting involved with residents and helping with things they are doing as well as being polite and getting on with the job in hand

What’s been your biggest professional challenge in your current role, or in your career to date?

Training and passing my IHCD Blue Light Driving – the most difficult test I have ever faced

What has been your biggest career highlight to date?

Passing my emergency transport attendant course in the ambulance service

What qualities do you think make you stand out?

Listen, look and act to respond

What are your interests outside of work/how do you unwind?

Walking the North Norfolk coast and relaxing in my garden

What do you enjoy/you looking forward to most about working at this care home?

Helping residents in there day to day life at the home and making it as enjoyable as possible

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    Hillcroft House,
    Finborough Road,
    Stowmarket,
    Suffolk,
    IP14 1PW

    01449 774633