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Hillcroft House

Stowmarket, Suffolk

01449 774633

Hillcroft House,
Finborough Road,
Stowmarket,
Suffolk,
IP14 1PW


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Private contract

Our Home

Hillcroft House, a residential home in Stowmarket that accommodates residents with dementia, is a Grade 2 listed building that dates back over 200 years.  It has been tastefully extended but retains the link with the original house to provide facilities very much in keeping with the 21st century.

Our new single rooms at this care home, all with en-suite facilities, are tastefully decorated and provide residents with a quality environment for enjoyment of life in later years. These add to the original rooms, which have a variety of views and facilities.

Although all rooms are fully furnished, we encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

Hillcroft House is a residential home situated in a quiet part of Stowmarket, yet is still conveniently situated to the centre of the town. Landscaped gardens with mature trees and shrubs surround the home, which is regularly visited by local wildfowl.

Facilities

  • 42 bedrooms
  • Tastefully extended to provide spacious accommodation
  • Visiting optician, dentist and chiropodist
  • In-house hairdressing salon provides all usual services plus manicures and hand massages
  • Beautiful gardens
  • Large day rooms
  • Any special dietary requirements are met

Activities

A wide range of activities are organised at the home, including:

  • Quiz events
  • Pamper days
  • Musical entertainment and workshops
  • Music & movement classes
  • Sing-Along sessions
  • Bingo & puzzles
  • Coffee mornings
  • Excursions for coffee mornings and luncheon trips
Dagmara Kaminska Home Manager

Please detail any relevant education/training

Bachelor’s Degree in Social Work and Social Rehabilitation Work.

Level 5 Diploma in Leadership and Management for Health and Social Care.

Year started working at Healthcare Homes

2020

Why did you decide to work at Healthcare Home?

Values of the company.

What role did you carry out before you came to Healthcare Homes?

Home Manager and Compliance and Care Standards Officer.

What do you think a person needs to do to be good in your role?

Be compassionate and transparent in delivering care and support to others. Practice an open-door policy and listen to people views and opinions in order to meet their needs.

Be a role model to staff, always lead by example, be able to understand the staff’s struggle and appreciate their hard work.

Fairness and honesty are important core values.

What’s your favourite part of your working day and why?

Everyday is different and full of surprises. It’s the joy of being around others, for others and satisfaction of accomplishing even the smallest tasks.

What has been your biggest career highlight to date?

Development and enhancement of people’s skills and support in their career. Proud of being a mentor in the past and ability to support staff becoming managers themselves.

What qualities do you think make a good home manager?

Listening and being able to do every job, so I understand the staff and residents needs.

Being driven and passionate about making positive changes.

What are your interests outside of work/how do you unwind?

Travelling, spending quality time with family and friends.

Cooking.

What do you enjoy/are you looking forward to the most about working at this care home?

Ongoing development and improvement where possible, making differences in people’s everyday life.

Vicky Horlock Deputy Manager

Please detail any relevant education/training

NVQ Level 2 & 3 in health and social care.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

A deputy manager role had become available and I was looking for the next step up in the career path.

What role did you carry out before you came to Healthcare Homes?

Client Manager for complex care in the community.

What do you think a person needs to do to be good in your role?

A caring person that listens and is supportive, someone that is willing to teach others and has a can-do attitude.

What’s your favourite part of your working day and why?

I don’t have a favorite part of the day; each day is different at Hillcroft House, there is never a dull moment.

What’s been your biggest professional challenge in your current role, or in your career to date?

Although I have been in the care industry for about 8 years and worked in dementia care, my biggest challenge to date is undertaking my new role as deputy manger and all the responsibilities that come with it, and having to adjust to this.

What has been your biggest career highlight to date?

Stepping into a deputy manager role, my goal has always been to one day become a home’s manager, so now being that step closer has to be a highlight.

What qualities do you think make a good home manager?

Must be supportive, able to listen, someone that wants to make a difference.

What are your interests outside of work/how do you unwind?

I have three children, so a lot of my time is spent with them when I’m not working. Weekends I like to spend time with my partner and children, maybe enjoy a takeaway and a good film. I enjoy holidays abroad with family.

What do you enjoy/are you looking forward to the most about working at this care home?

I am enjoying being in the role of deputy manager and still being able to learn and develop.

Terri Watkins Administrator

Why did you decide to work at Healthcare Homes?

I liked the opportunity of a challenge and I was very keen to work with dementia. Healthcare Homes was recommended to me by a local private social worker who praised the home

What role did you carry out before you came to Healthcare Homes?

I was an area manager for Mears Care for 11 years. Prior to this position I was a team leader for social services for 10 years

What do you think a person needs to do to be good in your role?

A sense of humour a must. Willingness to learn and develop in order to mentor and nurture new staff. Be a role model; always lead by example. People skills a must. Be flexible and have a positive attitude. Be approachable – open door policy.

What’s your favourite part of your working day and why?

I enjoy all of my working day, never a dull moment. Spending quality time with residents is very important and always brings a smile. I always have a sense of satisfaction at the end of each day knowing that the residents have been so well looked after and are happy. Knowing you have made a difference to someone’s day in a positive way makes working very worthwhile.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest challenge is currently completing my level 5 whilst working full time. If you have a passion for something you can overcome anything.

What has been your biggest career highlight to date?

I have very much enjoyed the last 12 months at Hillcroft House gaining a good by CQC was fantastic. It has spurred us on to do even better. I feel incredibly proud of what the team has achieved.

What qualities do you think make you stand out?

People skills are a must, friendly whilst professional. Be flexible and approachable. Open door policy

What are your interests outside of work/how do you unwind?

I like to spend time with my grandchildren. Reading. I love walks on the beach and holidays. I love my cat Charlie!

What do you enjoy/you looking forward to most about working at this care home?

Hillcroft House is a lovely home, and is more of a dementia community than a home. The standards are high and we do offer person centred care, for me, the homes passes the MUMS test. We tend to go with the flow and take each day as it comes. The staff are fab and help create a lovely atmosphere. The residents are wonderful and a pleasure to look after. Having a great Home Manager who respects and values the team makes Hillcroft House a pleasure to work in. Team work – all the staff work together and pull together to ensure that the highest quality of care is given to the residents. Hillcroft House treats both residents and staff members as individuals.

Maria Singleton Head Housekeeper

Year started working at Healthcare Homes

2016

Why did you decide to work at Healthcare Home?

I thought it was time for a change!

What role did you carry out before you came to Healthcare Homes?

I was a cook at Morrisons and a cleaner at Travelodge

What do you think a person needs to do to be good in your role?

To be caring and to be able to work together as part of a team.

What’s your favourite part of your working day and why?

Working alongside a great team and talking with the residents whilst I’m working

What qualities do you think make a good home manager?

To be caring, approachable and understanding. To be able to listen to problems and spend time with residents.

What are your interests outside of work/how do you unwind?

Spending time with family, going on holidays, my dog, walking, reading and gardening.

What do you enjoy/are you looking forward to the most about working at this care home?

Seeing the residents each day, they are part of our extended family.

Gail Desmond-Hurst Head cook

Why did you decide to work at Healthcare Homes?

I felt the need to return to cooking as I missed it

What role did you carry out before you came to Healthcare Homes?

Owned my own business making and selling cupcakes

What do you think a person needs to do to be good in your role?

Cook well, enjoy working with different age groups and laughing a lot!

What’s your favourite part of your working day and why?

Serving lunch as this is the time I can chat to residents and ensure they are enjoying the food

What’s been your biggest professional challenge in your current role, or in your career to date?

Coming up with a menu to cater for a wide range of ages and changing tastes

What has been your biggest career highlight to date?

Owning my own shop

What qualities do you think make you stand out?

To be fair, friendly and a good listener

What are your interests outside of work/how do you unwind?

Crafting – I make cards and paint. Making soap.

What do you enjoy/you looking forward to most about working at this care home?

Seeing residents enjoy the food I produce

Paul Chilvers Maintenance

Why did you decide to work at Healthcare Homes?

A well run home

What do you think a person needs to do to be good in your role?

Be helpful in every way with relatives, staff and relatives. Be confident.

What’s your favourite part of your working day and why?

Getting involved with residents and helping with things they are doing as well as being polite and getting on with the job in hand

What’s been your biggest professional challenge in your current role, or in your career to date?

Training and passing my IHCD Blue Light Driving – the most difficult test I have ever faced

What has been your biggest career highlight to date?

Passing my emergency transport attendant course in the ambulance service

What qualities do you think make you stand out?

Listen, look and act to respond

What are your interests outside of work/how do you unwind?

Walking the North Norfolk coast and relaxing in my garden

What do you enjoy/you looking forward to most about working at this care home?

Helping residents in there day to day life at the home and making it as enjoyable as possible

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    Hillcroft House,
    Finborough Road,
    Stowmarket,
    Suffolk,
    IP14 1PW

    01449 774633