The Manor House

North Walsham, Norfolk

01692 402252

The Manor House,
North Walsham Wood,
North Walsham,
Norfolk,
NR28 0LU


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Our Home

The Manor House is an elegant care home in North Walsham set in eighteen acres of well-maintained gardens and woodland where we provide residential care. The spacious accommodation includes a splendid conservatory, two dining rooms and a library.  Decorated in an elegant period style in keeping with the property, allowing residents to read in quiet, sumptuous surroundings or entertain their friends and family in comfort. The luxury en-suite bedrooms have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but we welcome as little or as much of your own furniture as you wish.

The home is situated some two miles from North Walsham in North Walsham Wood. The Norfolk Broads and coastline are within easy reach and Norwich is a comfortable distance for trips to the theatre, shopping and concerts. The extensive grounds offer many places for quiet enjoyment or strolls through the woodland. The Manor House encourages residents to bring their own pets and has twice won an award from The Cinnamon Trust for the most pet friendly home in the UK.

Facilities

  • 48 bedrooms
  • Hairdresser, chiropodist, optician and dentist visit by appointment
  • Pets are welcome
  • Sumptuous gardens and woodlands
  • Conservatory
  • Special diets are catered for
  • Caters for residential needs.

Activities

A wide range of activities are organised at the home, including:

  • Outing on the company minibus
  • Beer tasting afternoons
  • Sing-along afternoons
  • Knitting club
  • Gardening
  • Arts and crafts
  • Prize bingo
  • ‘Extend’ light armchair exercises
  • Outside entertainers
  • Communion
  • Nostalgic film showing
  • Skittles
  • In-house and mobile library
Paula Pawsey Home Manager

Why did you decide to work at Healthcare Homes?

I started working for Manorcourt Homecare in 2014. The good reputation of Manorcourt Homecare led me to the Healthcare Homes Group.

What role did you carry out before you came to Healthcare Homes?

Registered Manager for a different provider in their homecare division. We covered Norfolk providing over 5,000 hours a week in care hours

What do you think a person needs to do to be good in your role?

Good communication, caring attitude and understanding the needs of the people we look after

What’s your favourite part of your working day and why?

First thing in the morning when I say ‘good morning’ to the staff and our residents. I love that I get to see the people we look after each day after spending 15 years in the homecare sector where I rarely met with customers

What’s been your biggest professional challenge in your current role, or in your career to date?

In my career to date, with a previous employer winning a major contract with a local council. This included taking on about 100 new customers and TUPE of employees. It was a real challenge but with support from my ground level team, in time we managed to provide a good service.

What has been your biggest career highlight to date?

Being the youngest Registered Manager with Norfolk County Council at just 22.

What qualities do you think make you stand out?

Willing to work with the team, listening to everyone’s views and a good communicator. Good time management and being organised. However busy you are, make time for people when they have asked for help and support.

What are your interests outside of work/how do you unwind?

Gardening and walking along the beach at Sea Palling. I unwind by having a supportive husband who doesn’t mind me ‘off-loading’ to him on a regular basis

What do you enjoy/you looking forward to most about working at this care home?

The staff who work here, we really are a team. All the happy residents and hearing feedback from them about the standard of care they receive. It really does feel like we are making a difference

Sonya Bunn Deputy Manager

Please detail any relevant education/training

All mandatory training, Level 3 Certificate in Palliative Care, NVQ 3 Promoting Independence, NVQ 5 in Leadership for Health and Social Care.

Year started working at Healthcare Homes

2000

Why did you decide to work at Healthcare Home?

Interested in caring for people

What role did you carry out before you came to Healthcare Homes?

Worked in hospitals and in learning difficulties

What do you think a person needs to do to be good in your role?

Caring, patient and a sense of humour

What’s your favourite part of your working day and why?

Conversing with the residents to ensure they are happy

What’s been your biggest professional challenge in your current role, or in your career to date?

The 18 months it took to complete my level 5 as it was done in addition to my normal working week and looking after my young child at home.

What has been your biggest career highlight to date?

Gaining my Deputy Manager role

What qualities do you think make a good home manager?

Fair, focused, patient, professional and caring

What do you enjoy/are you looking forward to the most about working at this care home?

Walking the dogs and spending time with friends and family

Promoting high quality care, motivating staff and working within a good team.

Linda Blake Administrator

Why did you decide to work at Healthcare Homes?

I had taken redundancy from the civil service, took a career break and considered working part time closer to home. I knew the former administrator who was moving away from the area who suggested the role to me. I met the owner and decided to give it a go; still here nearly 20 years later.

What role did you carry out before you came to Healthcare Homes?

I joined the civil service in 1971 as a clerical officer and after a series of promotions and a range of job roles I became Business Unit Manager.

What do you think a person needs to do to be good in your role?

Ability to multi-task, organisational skills, able to prioritise, a good communicator, good inter-personal skills and the ability to get on with people at all levels. Foresight and planning. Good IT knowledge, particularly in Word and Excel. Good liaison with residents and families.

What’s your favourite part of your working day and why?

The most rewarding is being satisfied that you have done the best you can for that day when you go home

What has been your biggest career highlight to date?

Managing to work at The Manor House for nearly 20 years. Recognition by my fellow work colleagues, Manager and Regional Manager in being awarded employee of the year late 2010/early 2011 largely due to continuing work with minimum interruption whilst having operations and treatment for cancer

What qualities do you think make you stand out?

Lead by example, fully understand all job roles, unite the team, good man management skills, ability to delegate effectively, good inter-personal skills, identifying strengths and weaknesses, giving support to anyone with weaknesses, be seen to be in charge, regular meetings, good communicator particularly for imparting information, staff development for those who desire it, ensuring staff are given the tools to do their jobs effectively. Good liaison with residents and relatives, be visual. Accessible to all. Maintain and improve standards.

What are your interests outside of work/how do you unwind?

I am a keen sports fan, Norwich City season ticket holder and have supported the Canaries since the 1960’s. I am heavily involved with playing and the administration within bowls, at club level. I am Secretary/Treasurer, on the committee of local leagues, county level where I am Secretary/Treasurer also. I am a delegate at National level for the English Bowling Federation. I have been county President and National President. On the playing front, I have been successful at both county and National level on numerous occasions and since 1982 I have been a regular member of the Federation outdoor county team. I also play for Norfolk indoor county team. I also enjoy quizzes and devise quizzes for charity which have raised thousands of pounds in the past few years. I am involved in village life and Chair the village hall management committee.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy working with all the other staff, care and non-care and speaking with residents. Feeling that my contribution makes a difference to the life experience we aim to give our residents

John Ball Maintenance

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

Type of work, location and attendance times

What role did you carry out before you came to Healthcare Homes

Maintenance/caretaker at local school

What do you think a person needs to do to be good in your role?

A want to do the job, do it with a smile, have technical knowledge, a mix of admin and technical skills, ability to prioritise and have a methodical approach to tasks

What’s your favourite part of your working day and why?

Problem solving, using my own and others skills to overcome problems/issues

What’s been your biggest professional challenge in your current role, or in your career to date?

To understand and manage the large number of daily/weekly and monthly checks required at the home

What has been your biggest career highlight to date?

Getting along with other team members and having no unplanned absence in 15 years

What qualities do you think make a good home manager?

Logical, calm and relaxed approach.  Being firm but fair and treating all equally and with respect

What do you enjoy/are you looking forward to the most about working at this care home?

Running a local quiz night, cycling, walking, voluntary work for a local scheme, watching TV and food & drink

The setting of the home is stunning.

Zoe Wilson Activity Co-ordinator

Please detail any relevant education/training

NVQ Level 2 in Housekeeping

Year started working at Healthcare Homes

2009

What role did you carry out before you came to Healthcare Homes

Early morning cleaner at a Doctors surgery and a retail assistant in a saddlery.

What do you think a person needs to do to be good in your role?

Common sense, a good sense of humour and speed.

What’s your favourite part of your working day and why?

Good day – being any time of the day, bunch of people and having a laugh with residents.
Bad day – Home time, so I can see my dogs.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with such a variety of people, residents and staff.

What has been your biggest career highlight to date?

Getting a letter from MP Norman Lamb thanking me for what I do at The Manor House for the residents. Also getting nearly all of the residents out on a boat on the broads.

What qualities do you think make a good home manager?

Common sense, confidence, good sense of humour, patience and wide shoulders.

What are your interests outside of work/how do you unwind?

Walking, gardening, shooting. My dogs – showing, agility, working, breeding and competing at Crufts winning many years on the trot!

What do you enjoy/are you looking forward to the most about working at this care home?

Trying to make a difference and improve residents lives, for the time they have left.

Chantelle Lowe Head Chef

Why did you decide to work at Healthcare Homes?

I wanted to work in the kitchen

What role did you carry out before you came to Healthcare Homes?

Schooling horses

What do you think a person needs to do to be good in your role?

Working as a team

What’s your favourite part of your working day and why?

Lunchtime, when I serve meals and am able to see the residents. It is lovely to have daily feedback from them.

What’s been your biggest professional challenge in your current role, or in your career to date?

Working with my team and keeping a good team motivated

What has been your biggest career highlight to date?

Running my own kitchen

What qualities do you think make you stand out?

Being happy to listen and to keep confidentiality

What are your interests outside of work/how do you unwind?

Walking my dogs, travelling and sitting in my hot tub

What do you enjoy/you looking forward to most about working at this care home?

Talking to our residents and working with my team

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    The Manor House,
    North Walsham Wood,
    North Walsham,
    Norfolk,
    NR28 0LU

    01692 402252