We also send out annual quality surveys to our customers which enables any comments to be made about the quality and standards of service received. Following a review of responses received, correspondence is sent to our customers detailing any areas of improvements planned.

Our Regional Managers also undertake unannounced quality audits of all the branch offices at least once a year. This is to ensure each branch is offering the best standards of care. As part of this audit, our managers visit people using our service in their own homes to listen to how the service is being delivered and is meeting people’s expectations.

We believe that you should never be afraid to speak out and raise concerns. If you do, you will be met by people who listen and people who are interested in resolving issues to your level of satisfaction.

The quality of service we provide for you is at the heart of what we do.