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Shipdham Manor

Shipdham, Norfolk

01362 820939

Shipdham Manor,
Chapel Street,
Shipdham,
Norfolk,
IP25 7LB


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Private contract

Our Home

Shipdham Manor, which dates back over 200 years, has been tastefully extended and linked to the original coach house to provide facilities very much in keeping with the 21st century. The rooms, most with en-suite facilities, are tastefully decorated and provide our residents with a quality environment for enjoyment of life in later years. Although all rooms are fully furnished, we encourage residents to bring with them items of furniture and personal possessions so that their room can offer a true ‘home from home’ feel.

Shipdham Manor is situated in the heart of Shipdham, a few miles from the market town of Dereham and designed for the special needs of elderly people with dementia. The home is situated next to the church and residents can also use all the amenities of the local community including the local post office, village store and pub.

Facilities

  • 40 bedrooms
  • Double room available
  • Tastefully extended and modernised home providing high quality accommodation
  • Specialist equipment available if required
  • Visiting optician, dentist & chiropodist
  • In-house hairdressing salon provides usual services plus manicures and hand massages
  • Large day rooms
  • Attractive gardens

Activities

A wide range of activities are organised at the home, including:

  • The ‘Drynkkings’ annual fete
  • Church lunches
  • Shopping trips
  • Excursions
  • Gardening
  • Crosswords
  • Quizzes
  • Pamper days
  • Highly active in local community, including fetes and annual events
Kay Emsley Home Manager

Why did you decide to work at Healthcare Homes?

Started by needing the experience and ended up loving my job, residents and people I work with

What role did you carry out before you came to Healthcare Homes?

Shipdham Manor has been my only work place since leaving school. I started as a kitchen assistant, then became a carer, senior, administrator, clinical lead and now Home Manager.

What do you think a person needs to do to be good in your role?

Caring, understanding, be patient and enjoy a challenge. Work well with the team. Be organised and communicate well

What’s your favourite part of your working day and why?

Talking to residents and relatives, getting to know them as individuals; some have amazing stories from their life histories

What’s been your biggest professional challenge in your current role, or in your career to date?

Currently undertaking the six steps programme in end of life care. Creating a portfolio, attending training sessions to then train the staff to get the home accredited.

What has been your biggest career highlight to date?

My Home Manager position currently

What qualities do you think make you stand out?

Supportive, a motivator. Leads the staff team. Encouraging

What are your interests outside of work/how do you unwind?

Family days out – beach and woodland walks. Seeing friends. Exercise, circuit classes

What do you enjoy/you looking forward to most about working at this care home?

That everyone continues to get on board to work and help one another; it’s a great team

Jessica Turner Administrator/Senior Carer

Please detail any relevant education/training

NVQ Level 3 (Health and Social Care) Dementia Care Coach, Pharmacy Certificate, Community Nursing Course.

Year started working at Healthcare Homes

2016

Why did you decide to work at Healthcare Home?

Closer to home, good CQC reports and reputation.

What role did you carry out before you came to Healthcare Homes?

Care assistant and senior care assistant.

What do you think a person needs to do to be good in your role?

Kind, caring supportive, good at listening, motivated, good work ethic, organised, reliable, work as part of a team.

What’s your favourite part of your working day and why?

Spending 1 to 1 time with the residents, being able to talk and to listen to them, having a laugh and making them smile.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning the administrator role and the more business side, but still being able to balance that with working care shifts.

What has been your biggest career highlight to date?

Being shortlisted for the Healthcare Homes star awards 2019.

What qualities do you think make a good home manager?

Someone that is supportive and listens to new ideas and has respect for staff.

What are your interests outside of work/how do you unwind?

Spending time with family and friends, going on holidays, weekends away and trips. I like to travel.

What do you enjoy/are you looking forward to the most about working at this care home?

That we are all one big team, we all get on and muck in. The residents welfare is everyone’s priority no matter what job role they have.

Vikki Gill Administrator

Please detail any relevant education/training

NVQ level 3, Dementia Coach, The Six Steps Programme.

Year started working at healthcare homes?

I started working at Healthcare Homes in 2012.

Why did you decide to work at healthcare homes?

I had never worked in care before but knew that’s what I wanted to do, Shipdham Manor has a good reputation and good reviews when I spoke to people and done some research.

What role did you carry out before you came to healthcare homes?

Before I worked at Shipdham I used to work in retail.

What do you think a person needs to do to be good in your role?

To be good in my role I think you need to be, kind, caring, compassionate, respectful, you need to be able to work as part of a team and be able to remain calm when under pressure.

What’s your favourite part of your working day and why?

My favourite part of my working day is being able to spend time with the residents, listening to their stories, and being able to help them when it’s needed, it’s very rewarding.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest professional challenge so far is The Six Steps Programme.

What has been your biggest career highlight to date?

My biggest career highlight to date is completing my NVQ level 3 and becoming a senior.

What qualities do you think make you stand out?

The qualities I think that makes me stand out are; I’m kind, caring, compassionate and a good listener.

What are your interests outside of work/how do you unwind?

Outside of work I enjoy spending time with my children, family and friends.

What do you enjoy/you looking forward to most about working at this care home?

I love that everyone at Shipdham Manor works as a team, it’s like a big family, our residents are our main priority, and we all do our best to ensure they are happy and well looked after.

Sheena Blackman Activities Co-ordinator

Why did you decide to work at Healthcare Homes?

Previously worked in care and moved to the area

What role did you carry out before you came to Healthcare Homes?

Care assistant

What do you think a person needs to do to be good in your role?

Communication and to listen to others well. To respect, care, provide time and dignity to those you are working with. Be patient

What’s your favourite part of your working day and why?

I enjoy all of my working day as each day is different, with different challenges and rewards for those I care for

What’s been your biggest professional challenge in your current role, or in your career to date?

Having to give up my role as a care assistant due to a health problem to take on the responsibility of Activities Co-ordinator

What has been your biggest career highlight to date?

The responses I receive, however big or small from the residents here at Shipdham Manor when we hold various activities whey they enjoy

What qualities do you think make you stand out?

Someone who shows care, sympathy, empathy and understands all and works well within a team environment. Professionalism

What are your interests outside of work/how do you unwind?

Crafting, gardening and going to the coast

What do you enjoy/you looking forward to most about working at this care home?

Being able to look after and care for others who have various needs and being part of our great team here at Shipdham Manor

Patricia Binks Clinical Lead

Please detail any relevant education/training

NVQ Level 2 & 3.

Year started working at Healthcare Homes

1998

Why did you decide to work at Healthcare Home?

I wanted to go into care to help improve peoples lives.

What role did you carry out before you came to Healthcare Homes?

Domestic.

What do you think a person needs to do to be good in your role?

Motivated, committed, team player, caring, kind and reliable.

What’s your favourite part of your working day and why?

Being able to support the staff and residents to maintain a good quality of life.

What’s been your biggest professional challenge in your current role, or in your career to date?

Succeeding in getting my clinical lead role which requires more computer work which has extended my skills and knowledge.

What has been your biggest career highlight to date?

Becoming clinical lead for the home.

What qualities do you think make a good home manager?

Supportive, firm but fair, organised and committed.

What are your interests outside of work/how do you unwind?

I go to different gym classes and spend time with family and friends.

What do you enjoy/are you looking forward to the most about working at this care home?

Seeing the staff and residents each day that I have built a good relationship with.

Keiley Spiller Head of Care

Please detail any relevant education/training

NVQ 2, 3 and 5. Dementia awareness, dementia coach.

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

Opportunities – Previously worked with Healthcare Homes between 2012 – 2017 and had a good experience.

What role did you carry out before you came to Healthcare Homes?

2012-2017 Carer/Senior 2017-2019 Deputy Manager

What do you think a person needs to do to be good in your role?

Listen to others, take criticism well, be passionate about their job, have commitment and be willing to learn new skills.

What’s your favourite part of your working day and why?

Taking care of others and helping those in need as it makes you feel good at the end of the day knowing you have helped someone.

What’s been your biggest professional challenge in your current role, or in your career to date?

Dealing with conflict between staff. I feel I deal with challenges quite well and always keep calm to make them feel less challenging.

What has been your biggest career highlight to date?

Finishing my NVQ 5

What qualities do you think make a good home manager?

A good listener, making everyone feel valued in all departments. Someone who takes their role seriously and always looking to improve.

What do you enjoy/are you looking forward to the most about working at this care home?

I enjoy working with all the staff and having a really supportive team. I enjoy getting to know residents and building a relationship with them and their families and friends.

What are your interests outside of work/how do you unwind?

I like to unwind by having days at home relaxing or going for walks on the coast and seeing family.

Annette Yallop Head Cook

Please detail any relevant education/training

Food hygiene certificate.

Year started working at healthcare homes?

March 2012

Why did you decide to work at healthcare homes?

Good CQC report and reputation

What role did you carry out before you came to healthcare homes?

I worked in another care home as an administrator, had a short break and decided I wanted a change in roles.

What do you think a person needs to do to be good in your role?

They need to be able to cook and work to set time scales and to be a good team player.

What’s your favourite part of your working day and why?

Seeing the residents enjoying their meals and empty plates.

What’s been your biggest professional challenge in your current role, or in your career to date?

When I first joined Healthcare Homes I started off doing the tea shifts and now I have become a head cook, I have to manage budgets and menu planning

What has been your biggest career highlight to date?

Gaining the head cook role, and mentoring new members of the kitchen team

What qualities do you think make you stand out?

Trustworthy and reliable

What are your interests outside of work/how do you unwind?

Enjoy baking cakes and spending quality time with my family.

What do you enjoy/you looking forward to most about working at this care home?

I enjoy teamwork and seeing the residents happy.

Hollie Bartrum Head Cook

Please detail any relevant education/training

Food hygiene certificate.

Year started working at healthcare homes?

2012.

Why did you decide to work at healthcare homes?

I love cooking and wanted to work in the kitchen.

What role did you carry out before you came to healthcare homes?

I started straight from school.

What do you think a person needs to do to be good in your role?

Punctuality, caring nature and organization skills.

What’s your favourite part of your working day and why?

Watching the residents enjoy the food.

What’s been your biggest professional challenge in your current role, or in your career to date?

Promoting up to head cook from the kitchen assistant, becoming a role model for other staff.

What has been your biggest career highlight to date?

Promoting to head cook.

What qualities do you think make you stand out?

Good organization, good at cooking.

What are your interests outside of work/how do you unwind?

Watching movies and dog walking.

What do you enjoy/you looking forward to most about working at this care home?

Working with a good team at Shipdham Manor.

Rebecca Allen Housekeeper

Please detail any relevant education/training

Diploma in child care and education, upon working at Shipdham Manor I have completed my NVQ level 2 and 3 in health and social care.

Year started working at healthcare homes?

2012

Why did you decide to work at healthcare homes?

I wanted a change in my career path and to develop myself while supporting others.

What role did you carry out before you came to healthcare homes?

I worked in a children’s nursery for 7 years.

What do you think a person needs to do to be good in your role?

To work in social care I think you need to be patient, empathetic, kind, hard-working and a team player.

What’s your favourite part of your working day and why?

I enjoy my current role as I am constantly busy while also getting to interact with the residents.

What’s been your biggest professional challenge in your current role, or in your career to date?

My biggest professional challenge was moving from a role in which I had studied at college to something the opposite end of the spectrum. Becoming housekeeper, and having to manage and support a team and managing budgets.

What has been your biggest career highlight to date?

Biggest career highlight to date was gaining my NVQ level 3 and becoming a senior and then being successful in gaining the role of housekeeper.

What qualities do you think make you stand out?

I am trustworthy, a good listener, reliable and loyal.

What are your interests outside of work/how do you unwind?

  I love spending time with my son outside of work.

What do you enjoy/you looking forward to most about working at this care home?

I like how no day is the same and it can occasionally be a challenge.

Trevor Bailey Maintenance

Year started working at healthcare homes

2015.

Why did you decide to work at healthcare homes?

Wife works for the company and a position came up at Shipdham manor which she recommended for me.

What role did you carry out before you came to healthcare homes?

Vehicle repairs and DIY, self-employed.

What do you think a person needs to do to be good in your role?

Having a keen eye to spot out any issues and being able to solve and fix them.

What’s your favourite part of your working day and why?

Being able to chat with the residents and help them to live here safely.

What’s been your biggest professional challenge in your current role, or in your career to date?

The biggest challenge I find is maintaining the home to a safe level so when I leave for the day I know it is safe and secure for the residents.

What has been your biggest career highlight to date?

Biggest career highlight is running my own business and making a success of it for 40 years.

What qualities do you think make you stand out?

Willing to help, adaptability, caring, communicate well and cheerful.

What are your interests outside of work/how do you unwind?

Going on trips away in my motor home and walking.

What do you enjoy/you looking forward to most about working at this care home?

Seeing the resident sand staff as we all get along and have a laugh which makes the day much easier.

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    Shipdham Manor,
    Chapel Street,
    Shipdham,
    Norfolk,
    IP25 7LB

    01362 820939