The Old Vicarage

Please detail any relevant education/training

Diploma apprenticeship L5 in Management of Health and Social care, AET L3 Training Qualification, moving and handling instructor

Year started working at Healthcare Homes

2019

Why did you decide to work at Healthcare Home?

I was looking for a company which shared my values and I found it in Healthcare Homes

What role did you carry out before you came to Healthcare Homes?

Home manager of elderly and learning disability residential homes

What do you think a person needs to do to be good in your role?

Have good leadership skills, resilience, patience, good sense of humour, a genuine caring nature, person-centred led

What’s your favourite part of your working day and why?

Arriving in the morning and saying good morning to everyone

What’s been your biggest professional challenge in your current role, or in your career to date?

Steering, encouraging and guiding teams through great change while keeping positive and being supportive to residents and staff

What has been your biggest career highlight to date?

Winning a team award for “going the extra mile” after a huge refurbishment of a residential home where staff and residents were moved to a new location for 18 months

What are your interests outside of work/how do you unwind?

Grandchildren, walking, camping

What do you enjoy/are you looking forward to the most about working at this care home?

Watching the transition to HHG improve the care residents receive and make the Old Vicarage an awesome place to live and work.

Please detail any relevant education/training

NVQ 2 and 3.  Team Leading level 4. Management training and mandatory training in care

Year started working at Healthcare Homes

April 2018

Why did you decide to work at Healthcare Home?

To further my career and re-location to Somerset

What role did you carry out before you came to Healthcare Homes?

Senior carer at a residential home for 11 years

What do you think a person needs to do to be good in your role?

Lead a team and to encourage colleagues to do the best they can in their role as carers

What’s your favourite part of your working day and why?

Working with my team and our residents, being involved on the floor and meeting residents families

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning how the home runs and how they order their monthly medication

What has been your biggest career highlight to date?

Getting my Care Manager job at The Old Vicarage and becoming part of the team

What qualities do you think make a good home manager?

Good leadership and communication skills.  My manager also assists on the floor which makes for a good role model.

What do you enjoy/are you looking forward to the most about working at this care home?

Meeting up with my family and friends.  Riding my motorbike, reading and listening to music

Being part of a great team who provide our residents with the best care on a daily basis.  The relationship that all the staff have at The Old Vicarage with residents is outstanding and lovely to see.  It does make for a unique environment to work in.

Please detail any relevant education/training

Level 2 and 3 Health and Social Care

Year started working at Healthcare Homes

2006

Why did you decide to work at Healthcare Home?

A friend of a friend who was working at The Old Vicarage at the time.

What role did you carry out before you came to Healthcare Homes?

Working in the community and in care homes.

What do you think a person needs to do to be good in your role?

Kindness, patience, understanding choices, dignity, respect and empathy, a good communicator, supportive and train.  A good manager that will support you.

What’s your favourite part of your working day and why?

Making sure that I do my very best for our residents and support their families

What’s been your biggest professional challenge in your current role, or in your career to date?

Being Care Manager and being given the chance to better myself.

What has been your biggest career highlight to date?

To be nominated for the National Care Awards 2018 even though I did not get through.

What qualities do you think make a good home manager?

Organisational skills, being able to liaise with staff members and residents alike.  To listen to staff.  Going that extra mile.

What do you enjoy/are you looking forward to the most about working at this care home?

My children and going out for long walks with my dogs.

Seeing our residents and their families happy; having trust in knowing that you do your best.

Please detail any relevant education/training

Diplomas level 2 and 3 in care.  Level 4 RMA

Year started working at Healthcare Homes

2007

Why did you decide to work at Healthcare Home?

I live locally and the hours fitted with my children at the time

What role did you carry out before you came to Healthcare Homes?

I was a dispensing assistant in a pharmacy

What do you think a person needs to do to be good in your role?

Able to multi-skill, be patient, understanding and efficient.

What’s your favourite part of your working day and why?

I don’t have a particular favourite time of day.  I like it when the morning is over, knowing residents have been attended to and had their needs met.

What’s been your biggest professional challenge in your current role, or in your career to date?

Probably speaking in front of 200 plus people at an awards ceremony

What has been your biggest career highlight to date?

Working my way up the ladder, knowing I can do what is expected of me

What qualities do you think make a good home manager?

A sense of humour, broad shoulders and patience.  The ability to listen and advise.

What do you enjoy/are you looking forward to the most about working at this care home?

Spending time with my young grandchildren and reading crime thrillers.

I like the pace.  No two days are the same.

Please detail any relevant education/training

City & Guilds exam in hotel reception. Various Customer Service Courses (B.A/Sussex Police). Various different roles working as a receptionist

Year started working at Healthcare Homes

2018

Why did you decide to work at Healthcare Home

I originally worked for The Old Vicarage from Nov 2017, we were then taken over by Healthcare Homes in March 2018.

What role did you carry out before you came to Healthcare Homes

Legal Receptionist

What do you think a person needs to do to be good in your role?

Be customer focused, polite, patient, a good listener, a good telephone manner, good communication and I.T skills

What’s your favourite part of your working day and why?

Mid-morning, when residents are ‘out and about’, so I can converse with them if they attend reception.

What’s been your biggest professional challenge in your current role, or in your career to date?

Learning the ‘in-house’ computer systems (care plans, Nourish system etc.), familiarising myself with all the residents and their room numbers.

What has been your biggest career highlight to date?

Going on the various trips with the residents!

What qualities do you think make a good home manager?

Organisational skills, being able to liaise with staff members and also residents alike.

What are your interests outside of work/how do you unwind?

I am a member of the gym and enjoy going to various classes. I also enjoy swimming and playing badminton. I am a member of the W.I which I enjoy.

What do you enjoy/are you looking forward to the most about working at this care home?

Continuing to enjoy working on reception and dealing with the residents queries/appointments etc. and interacting with other staff members.

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