Mill Lane in Felixstowe maintains ‘Good’ CQC Rating

Mill Lane Nursing and Residential Home is thrilled to announce that it has retained its ‘Good’ rating in the categories of safe and well-led in its latest inspection by the Care Quality Commission (CQC).

This recognition highlights the dedication and commitment of the entire team at the Felixstowe home, in delivering exceptional care and maintaining a safe, well-managed environment for residents.

In addition to the excellent CQC rating, the Suffolk home is pleased to welcome a new manager, Suzanne Brindley, who brings a fresh perspective and extensive experience with her to the role.

Suzanne will play a vital role in continuing to improve and develop the home’s services, ensuring that residents receive the best possible care tailored to their individual needs. Suzanne is passionate about creating a family environment at the home where everyone feels supported and included.

She said, “Mill Lane is a lovely home, with a peaceful, calm atmosphere and focuses on the residents enjoying themselves. The team here make every effort to get to know each resident really well so that we can be sure they are getting truly person-centred care.”

The team at Mill Lane Nursing and Residential Home is dedicated to maintaining its high standards and continually improving the quality of care provided. With a compassionate and professional team and a person-centred approach to care, Mill Lane is a trusted choice for people looking for quality care services for themselves or for a loved one.

Gordon Cochrane, Healthcare Homes CEO, expressed his delight with the latest CQC report, stating, “We are incredibly proud of the team at Mill Lane for their hard work and dedication. This rating from the CQC is a testament to their commitment to delivering exceptional care services. We remain committed to providing a safe and nurturing environment for our residents, ensuring they receive the highest quality of care.”

Mill Lane specialises in residential, nursing and dementia care for the elderly living in Suffolk. The home has a warm and homely atmosphere from the minute you walk through the door and an enviable reputation within the local community.

Healthcare Homes is one of the UK’s leading care providers, currently celebrating eight consecutive years as one of independent review site carehome.co.uk Top 20 Award winners. Mill Lane has a 9.7 out of 10 score with carehome.co.uk

The CQC is the independent regulator of health and social care services in England. Its comprehensive inspection process assesses key areas of care provision to ensure that services meet the required standards.

Mill Lane Nursing and Residential Home successfully met the criteria for the safe and well-led categories, demonstrating its commitment to the well-being and safety of its residents. The home has a Good rating in all five areas, which it has maintained since 2019.

Pip Rich